Note fondée sur 881 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Bien, mais il y a mieux..
Publié le 21 août 2024 sur HotelsHotel très vaste, Malgré que les employés sont tous très gentils, plus d’une heure d’attente pour nos repas commandés au resto lors du déjeuner. Le complexe manque d’indication pour les piétons pour savoir où aller. Les piscines sont très distancées. Dans la chambre, quelques lumières et prises électriques ne fonctionnent pas, les tiroirs des meubles ouvrent tout seul, le frigidaire ferme mal.. Manque un peu d’amour. J’ai avisé le personnel au lobby mais personne n’est passé lors de notre séjour. Je n’y retournerai pas, c’est certain!
Commentaires de Gestion de l’hôtel
24 août 2024 par Barbara, Gestion de l’hôtel
Thank you for your feedback. It sounds like you had a mixed experience at the hotel. While it’s great to hear that the employees were nice, the long wait for meals and lack of signage must have been frustrating. We have share your experience with our staff and to prevent any occurrences in the future. We hope to have the opportunity to provide you with a much better experience next time.
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Le lieux parfait pour Tucson
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Desteny, Gestion de l’hôtel
Thank you for choosing the Westward Look for your stay in Tucson! We appreciate your feedback and hope to welcome you back in the near future!
par un voyageur
Publié le 13 déc. 2024
HVAC switching either too cold or too hot, temperature is not consistent.
Commentaires de Gestion de l’hôtel
14 déc. 2024 par Guest Services, Gestion de l’hôtel
Thanks for your feedback! We’ll get our maintenance team to take a look at that HVAC issue. Hope you’ll come back soon to see us!
par un voyageur
Publié le 8 déc. 2024
Commentaires de Gestion de l’hôtel
8 déc. 2024 par Desteny , Gestion de l’hôtel
Thank you for choosing the Westward Look for your stay in Tucson! We're glad to hear you had an all around great stay with us. We greatly appreciate your kind words and feedback and hope to welcome you back in the near future
par un voyageur
Publié le 18 nov. 2024
Very nice property. Scenery is breathtaking! Staff in the bar was friendly & helpful,
Commentaires de Gestion de l’hôtel
20 nov. 2024 par Barbara, Gestion de l’hôtel
Thank you for your feedback. We look forward to your next stay!
par un voyageur
Publié le 9 nov. 2024
Commentaires de Gestion de l’hôtel
11 nov. 2024 par Desteny , Gestion de l’hôtel
Thank you for choosing the Westward Look for your stay in Tucson! We appreciate your feedback and we hope to welcome you back in the near future!
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Staff was amazing! Room was beautiful and so relaxing.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Desteny , Gestion de l’hôtel
Thank you for choosing the Westward Look for your stay in Tucson! We're glad to hear you you had a relaxing stay! We appreciate your feedback and hope to welcome you back in the near future!
par un voyageur
Fun day trip
Publié le 24 sept. 2024 sur HotelsThis was our first time staying here and we had a great time! We’re only able to stay a day and a night, but we made the most of it! From the pools to the trails on site we will for sure be back.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Desteny , Gestion de l’hôtel
Thank you for choosing the Westward Look for your stay in Tucson! We're glad to hear you enjoyed our amenities on site. We appreciate your feedback and hope to welcome you back in the near future!
par un voyageur
Romantic getaway/ Birthday celebration
Publié le 23 sept. 2024 sur HotelsEverything was gorgeous, I don’t feel like enough words describe how amazing it really was.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Desteny , Gestion de l’hôtel
Thank you for choosing the Westward Look for your stay in Tucson! We're glad to hear you enjoyed your birthday getaway. We appreciate your feedback and hope to welcome you back in the near future!
par un voyageur de Gilbert
Publié le 23 sept. 2024 sur Expedia
I'll start off by saying that we have stayed at this property before. We've loved it in the past.
We did NOT get the suite we had reserved and paid for. My confirmation was for a suite with double beds. We did not get this. My son had to sleep on the couch. I did not have enough time to pack our car, run back to the reception desk and ask for a new room to then unpack my car again. Not only did we not get the room we reserved and weren't even told BUT the room was not in great condition. The upstairs neighbors woke us up before 6 am by walking back and forth all morning nonstop. The ceiling trusses were so squeaky and loud. It was completely not ok. This is a deal breaker! This needs to be fixed ASAP! The bathroom door wouldn't close due to improper fitting too. The AC did not ever reach the correct temperature. We had it set to 74 and it wouldn't go below 75.
The shutters by the couch were broken and did not have all of the slats to close properly. We are very disappointed and most likely will never stay at this property again.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Barbara, Gestion de l’hôtel
I’m really sorry to hear about your disappointing experience. Especially since you’ve enjoyed staying there in the past.Please accept our deepest apologies on not getting the suite you booked. I will address with the staff. I hope you give us another chance to make up for this experience.
