Note fondée sur 1 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
5,0 Service et personnel
1,0 Confort de la chambre
2,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Our Stay
Publié le 21 mars 2022 sur HotelsThis place was beautiful. The staff are wonderful. But this was not ideal with our baby.
However the no aircon and 37 degrees does not go well together along with 5000 mozzies and no sort of repellent in room. The mozzie net also broke and fell onto me and my baby, the other one also didn't cover my husband ankles and well, he looks like he has chicken pox on his ankles.
Also when we booked, it said TWO double beds and TWO rooms, and it was not. One single bed right next to the double bed. They also didn't even know we had booked, so that was stressful!
Breakfast was not great, VERY oily and bacon was so tough.
I just feel in that heat and conditions you should have repellent for the rooms, like those mozzie plugs? and better quality nets that don't fall out the roof. Also need to change the website and say it is not two double beds! Be specific, cause with kids its not easy!
Commentaires de Gestion de l’hôtel
22 mars 2022 par Charla, Gestion de l’hôtel
Good day, first of all we deeply sorry to hear that your stay was not so pleasant after all. About the mosquitos, it is a huge problem in the Boland ecspecially in the summer. I willl look into why the mozzie net came down on you and your baby. Will speak to housekeeping about the breakfast, if we knew this upon your departure I would not have alowed you to pay for it, as promised I will look into the Expedia website as to why your reservation was allocated for the Lodge Studio apartment and not like you have booked.
Regards
C
