Note fondée sur 442 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,3 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
Recommandé
pour Famillespar un voyageur de montreal
Bonne option pour cette region
Publié le 18 oct. 2016 sur Expedia
Emplacement : Pas grand chose à faire a tullahoma ... Tout est fermé le samedi!
Très pres de l'usine et musée de Jack Daniel's
Personnel accueillant
Espace déjeuner franchement décevant. Trois petites tables pour tout l'hôtel. Le choix de nourriture très limité.
Espace de conditionnement incroyable... Il y a un vrai gym à côté et une entente pour les clients de l'hôtel.
Commentaires de Gestion de l’hôtel
27 oct. 2016 par Stephanie Rowe, Gestion de l’hôtel
Nous vous remercions devotre séjour etnous sommes désolésque vous étiezdéçu de laplace assisedans notresalle de petit déjeuner, maisnous avonsun signepostédans lasalle de petit déjeunerqui laissenos clientssavent que nous avons5000pieds carrésd'espacedans notre restaurant attenant pour siègeségalement.
Thank you for your stay and we are very sorry that you were disappointed with the seating space in our breakfast area but we do have a sign posted in the breakfast room that lets our guest know that we have 5000 sq ft space in our adjoining resturant for seating also.
par Patrick de france
Hotel vétuste Très bon accueil
Publié le 25 août 2013 sur HotelsAccueil très appréciable
Commentaires de Gestion de l’hôtel
21 févr. 2015 par Recent Guest, Gestion de l’hôtel
Thank you for your stay, your comment was appreciated.
Stephanie Rowe
Front Desk Manager
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Clean facility, friendly staff
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Barbara, Gestion de l’hôtel
Dear Aneeta,All of us here at the hotel wanted to thank you for choosing our hotel for your lodging needs and also for the rating and kind words you wrote. Guest satisfaction is very important to all of us so it is always nice to see/hear when a guest enjoys their stay while with us.Take care and we hope to see you again.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Barbara, Gestion de l’hôtel
Dear Richard,Thank you for choosing our hotel for your lodging needs and also for the rating that you gave. Guest satisfaction is our #1 priority so we do hope that you had a nice stay.Thank you for your business.Sincerely,
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Barbara, Gestion de l’hôtel
Thank you for completing the review on your recent stay with us. We aren't really sure why you gave us the rating that you did since you did not leave any feedback. We do use guests feedback to see where we need to improve.Thank you for your business.Sincerely,
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Barbara, Gestion de l’hôtel
Thank you for your time in completing the review on your recent stay at our hotel. We don't understand the score that you gave since you did not leave any feedback. We do use the feedback from our guests to see where we need to improve.Thank you for your business. Take Care.
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Barbara, Gestion de l’hôtel
Dear Louis,We wanted to thank you for choosing our hotel for your lodging needs and also for the rating that you gave us.Guest satisfaction is very important to us and we assume by the rating that you gave that you enjoyed your stay.We do hope to see you again in the future.Sincerely,
par un voyageur
Publié le 9 sept. 2024 sur Hotels
Hotel was okay , your basic quality in. Breakfast was nothing special. Our room smelled like smoke but the staff was very friendly.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Barbara, Gestion de l’hôtel
Dear Briana,Thank you for your time in completing the review on your recent stay with us. We were sorry to read that you stated that your room smelled like smoke. If you would have brought it to our attention we could have taken care of it right away or even moved you to a different room since guest satisfaction is our top priority. Thank you for the kind words regarding our staff.Sincerely,
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Pool was out of service, "included" breakfast options are terrible.
I accidentally booked for the wrong weekend and tried to change it literally 30 seconds after and they would bot change it, they kept my money and made me book abother room for the 1 night i needed. Terrible customer service, will be visiting this area several times a year, and i will not be coming bavk here.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Quality Inn, Gestion de l’hôtel
Mr. Brown,You made your reservation through Expedia not directly through our hotel. You seem to be blaming the hotel when you are the one that made the reservation through Expedia not directly through the hotel and you choose a pre-paid, no cancel reservation. It tells you numerous times throughout making the reservation that once it is confirmed that you can not cancel or make any changes to the reservation. It is not the fault of the hotel that you choose this type of reservation booking thru Expedia which we have no control over. To say that we kept your money and that you had terrible customer service is not fair since it is completely not true. You paid Expedia directly not the hotel. So we had nothing to do with your money. We also wanted to let you know that on Expedia, where you made your reservation, it does state that we do not have a pool. It states no pool on all of the websites. Also we don't understand why you would say our breakfast options are terrible when we offer a lot more than is required by Quality Inn (we have eggs, sausage, toast, waffles, apples, yogurt and 2 different kinds of cereal). Mr. Brown, you are upset because you choose a pre-paid no cancel reservation on Expedia and you are taking it out on the hotel. We have done nothing wrong and should not be blamed for something we had nothing to do with. Best Regards,
par un voyageur
Publié le 7 sept. 2024 sur Expedia
I liked everything about it stayed for 2 days. Was offered a wake up call for breakfast. Was met with kindness. Left with kindess. Went above and beyond my expectations. Bed was super comfortable. Air felt amazing.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Barbara, Gestion de l’hôtel
Dear Katie,We wanted to thank you for choosing our hotel for your lodging needs and also for the rating and kind words you wrote.Guest satisfaction is our number one priority so it is always nice to see/hear when a guest enjoys their stay.Thank you again.Sincerely,
