Note fondée sur 935 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,7 Service et personnel
3,7 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,Thank you for your stay and the Six ratings. From an improvement point of view, we look for specific & particular experience sharing. You will have a better experience next time. Our staff is always working to improve the hotel and we hope you'll stay with us again soon!Sincerely, Hotel Manager
par un voyageur
Publié le 12 août 2024 sur Expedia
We got no towels after they cleaned our room. The breakfast staff didn’t refill the food and all I got was my own made waffle, it’s only three hours but she was already on break drinking coffee and relaxing. There was no towel in the pool area. My key cards didn’t work must of the time. I had to go get another key. The pull out sofa bed frame was broken. We end up pulling the mattress onto the floor and sleep on it. There isn’t vent in the bathroom so the steam stayed for a long time. The tub was so high above the floor, when I come out, there was an unsafe drop. The shower rod was bending downward and the shower curtain didn’t contain the water, the floor was soaked with water after each shower.
The only good part was the front desk customer service representative, they were friendly and very helpful.
Commentaires de Gestion de l’hôtel
13 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Jake,Thank you for taking the time to share your experience. We sincerely apologize for the numerous issues you encountered during your stay, from the lack of towels and breakfast service to the broken sofa bed and bathroom concerns. This is certainly not the level of service we aim to provide. I’m glad to hear our front desk staff were friendly and helpful, but I regret that the rest of your stay did not meet expectations. Your feedback will be used to address these problems immediately to ensure a better experience for future guests. Please visit us again.Sincerely, Hotel Manager
par un voyageur
Publié le 7 août 2024 sur Expedia
We love the pool and hot tub
Commentaires de Gestion de l’hôtel
8 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,"Thank you for your feedback! We're thrilled to hear you enjoyed our pool and hot tub. We hope to see you again soon!"Sincerely, Hotel Manager
par un voyageur
Publié le 5 août 2024 sur Expedia
Pull out bed had feces or blood on mattress, no sheets, on the Jacuzzi, when v you into it there is a drain cover that you cut your foot on, there are people in the hallways talking about drug deals, the whole third floor smells like marijuana, in the middle of the night I got up to smoke a cigarette outside and there was a man on the couch in the lobby with no shirt on. Can't believe I paid $115.00 for all of that.
Commentaires de Gestion de l’hôtel
7 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear John,We are deeply sorry to hear about the distressing issues you encountered during your stay. The condition of the pull-out bed and the unsafe Jacuzzi are completely unacceptable, as are the disturbing activities and odors you experienced. Your safety and comfort are our top priorities, and it's clear that we failed to meet our standards in this instance. I assure you that your feedback will be taken seriously, and we will investigate and address these concerns immediately. Request your understanding and continued patronage.Sincerely, Hotel Manager
par un voyageur
Publié le 5 août 2024 sur Expedia
A great location
Commentaires de Gestion de l’hôtel
6 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,"Thank you for highlighting our great location! We're glad you enjoyed it and hope to welcome you back soon."Sincerely, Hotel Manager
par un voyageur
Publié le 2 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your positive review! We're thrilled to hear you had a great experience. Your satisfaction is our top priority, and we look forward to welcoming you back!Sincerely, Hotel Manager
par un voyageur
Mold and waste of money
Publié le 2 août 2024 sur HotelsThere was mold in the room and they would not move my room and give me another it was a horrible experience
Commentaires de Gestion de l’hôtel
3 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Mikaleah,We are truly sorry to hear about the mold in your room and the lack of resolution when you requested a room change. This is certainly not the experience we aim to provide. Your feedback is important, and we will address these issues to improve our service and conditions. We hope to regain your trust and offer a much better experience in the future.Sincerely, Hotel Manager
par un voyageur
Best Western stay in Tulsa
Publié le 2 août 2024 sur HotelsRoom was nice. Staff at front desk lady was nice guy not so much. Water in shower was not very hot almost cold. Shower in handicap room did not have a base to hold the shower head on that would keep the water from blowing out on the floor.
But the biggest problem was the no breakfast at 8:30 in the morning. Was no eggs, sausage was cold and hard and only a couple in the pan. No omelet in the omelet pan. No creamer for the coffee. No lids for the coffee cups.
But the cleaning staff and front desk staff had full plates of food and they were talking loud and ignoring the no food for guests.
Homeless people were aloud to come in and get coffee and what little food was there. Making the food area unsanitary.
Hot tub was broke.
Handicap parking was taken by cars with no handicap id's.
I am in a wheelchair had to park in the back of the parking lot where i could have room to lower my wheelchair ramp on my truck.
Not a very good stay for a best Western hotel for the prices you pay for the room.
Next time i will stay at comfort inn or the Ramada inn. Where they do not have these problems.
Feel i should get a refund of some sorts as i did not get what was supposed to be there.
Commentaires de Gestion de l’hôtel
3 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Curtis,We sincerely apologize for the multiple issues you encountered during your stay. It’s clear that we did not meet your expectations, and we deeply regret the problems with the shower, breakfast, hot tub, and parking. Your concerns about the staff's behavior and cleanliness are also noted. This is not the standard we aim to uphold, and we will address these matters with our team to prevent future occurrences. We value your feedback and hope to have the opportunity to provide a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 2 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,We’re honored by your 10 out of 10 rating! Your feedback is incredibly valuable, and we look forward to your next visit.Sincerely, Hotel Manager
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Ants in the sink, cockroache in our room. Toilet didn’t work
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,We're deeply sorry to hear about the issues you encountered during your stay. The presence of ants and cockroaches, as well as a malfunctioning toilet, is unacceptable and not reflective of our standards. We will address these concerns immediately to ensure they are resolved. We appreciate your input and hope you might give us another chance in the future.Sincerely, Hotel Manager
