Note fondée sur 913 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,7 Service et personnel
3,7 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 sept. 2024 sur Expedia
This is an average but predictable motel with good rates. There is some ware and tare but not bad for the price.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Bob,Thank you for your honest feedback! We’re glad you found our rates to be good and appreciate your understanding regarding the wear and tear. Your insights help us continue to improve, and we hope to welcome you back for another stay that meets your expectations.Sincerely, Hotel Manager
par un voyageur
Publié le 14 sept. 2024 sur Expedia
I got bit by a few bed bugs during the stay.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Ronald,We’re deeply sorry to hear about your experience with bed bugs during your stay. This is not the standard we aim for, and your feedback is important to us. We take such matters very seriously and will investigate this issue immediately. You can be sure about a fine stay with us. Please visit us again.Sincerely, Hotel Manager
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Was a good stay but would never check in with older white lady there again
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback! We're glad to hear you had a good stay overall. However, we take your comments seriously and will address your concerns with our team to ensure a more welcoming experience for all guests. We appreciate your input and hope to serve you better in the future!Sincerely, Hotel Manager
par un voyageur
Publié le 28 août 2024 sur Expedia
It was extremely difficult getting into the property during all the school traffic. The shower made no sense and didn’t work. Housekeeping banged on door way before checkout time asking when I was going to leave. The room phone rang before checkout time and they hung up when I answered. The room was very small and not very functional.
Commentaires de Gestion de l’hôtel
28 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear JENNIFER,Thank you for sharing your experience. We apologize for the challenges you faced with traffic, the shower, and the interruptions before checkout. These are not the experiences we strive to provide, and your feedback will help us address these issues. We're sorry the room didn't meet your expectations in terms of space and functionality. We hope you'll consider giving us another chance to provide a better stay in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 26 août 2024 sur Expedia
Was clean, they have breakfast and staff is great. Easy to accommodate and quick check in and check out
Commentaires de Gestion de l’hôtel
27 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Rayner,Thank you for your positive feedback. We’re delighted to hear that you found the hotel clean, enjoyed the breakfast, and appreciated the great staff. It’s wonderful to know that the check-in and check-out process was quick and easy. We look forward to welcoming you back for another pleasant stay!Sincerely, Hotel Manager
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your perfect rating! We're thrilled to hear you had such a great experience with us. We look forward to welcoming you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 14 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,Thank you for your stay and the Six ratings. From an improvement point of view, we look for specific & particular experience sharing. You will have a better experience next time. Our staff is always working to improve the hotel and we hope you'll stay with us again soon!Sincerely, Hotel Manager
par un voyageur
Publié le 12 août 2024 sur Expedia
We got no towels after they cleaned our room. The breakfast staff didn’t refill the food and all I got was my own made waffle, it’s only three hours but she was already on break drinking coffee and relaxing. There was no towel in the pool area. My key cards didn’t work must of the time. I had to go get another key. The pull out sofa bed frame was broken. We end up pulling the mattress onto the floor and sleep on it. There isn’t vent in the bathroom so the steam stayed for a long time. The tub was so high above the floor, when I come out, there was an unsafe drop. The shower rod was bending downward and the shower curtain didn’t contain the water, the floor was soaked with water after each shower.
The only good part was the front desk customer service representative, they were friendly and very helpful.
Commentaires de Gestion de l’hôtel
13 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Jake,Thank you for taking the time to share your experience. We sincerely apologize for the numerous issues you encountered during your stay, from the lack of towels and breakfast service to the broken sofa bed and bathroom concerns. This is certainly not the level of service we aim to provide. I’m glad to hear our front desk staff were friendly and helpful, but I regret that the rest of your stay did not meet expectations. Your feedback will be used to address these problems immediately to ensure a better experience for future guests. Please visit us again.Sincerely, Hotel Manager
par un voyageur
Publié le 7 août 2024 sur Expedia
We love the pool and hot tub
Commentaires de Gestion de l’hôtel
8 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,"Thank you for your feedback! We're thrilled to hear you enjoyed our pool and hot tub. We hope to see you again soon!"Sincerely, Hotel Manager
par un voyageur
Publié le 5 août 2024 sur Expedia
Pull out bed had feces or blood on mattress, no sheets, on the Jacuzzi, when v you into it there is a drain cover that you cut your foot on, there are people in the hallways talking about drug deals, the whole third floor smells like marijuana, in the middle of the night I got up to smoke a cigarette outside and there was a man on the couch in the lobby with no shirt on. Can't believe I paid $115.00 for all of that.
Commentaires de Gestion de l’hôtel
7 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear John,We are deeply sorry to hear about the distressing issues you encountered during your stay. The condition of the pull-out bed and the unsafe Jacuzzi are completely unacceptable, as are the disturbing activities and odors you experienced. Your safety and comfort are our top priorities, and it's clear that we failed to meet our standards in this instance. I assure you that your feedback will be taken seriously, and we will investigate and address these concerns immediately. Request your understanding and continued patronage.Sincerely, Hotel Manager
