Note fondée sur 56 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Great Place to Stay in Tulsa
Publié le 4 juill. 2024 sur HotelsGreat room and comfy. Service was excellent and close to the BOK center- quick 5 minute walk!
Commentaires de Gestion de l’hôtel
8 juill. 2024 par Charles D-General Manager, Gestion de l’hôtel
Michelle, thank you for sharing your feedback on your recent visit. We are excited to learn that you enjoyed your stay and look forward to your next visit.
par un voyageur
Publié le 2 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 juill. 2024 par Charles D-General Manager, Gestion de l’hôtel
Isaac, thank you for your rating and look forward to your next visit.
par un voyageur
Publié le 1 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 juill. 2024 par Charles D-General Manager, Gestion de l’hôtel
Thank you for taking the time to rate your experience. We would love the opportunity to learn more about what we could of done better.
par un voyageur
Didn’t even get a cookie. :(
Publié le 30 juin 2024 sur HotelsMy stay was “ok” but I expected a bit more. My digital key didn’t work so we had to go through not the lobby to get the key. We were on our way to a party and this was an extra stop.
I paid for parking online but it wasn’t added to my key. I told them I paid for it online in the lobby when I picked up my non digital key.
Upon returning to the hoteI, discovered we couldn’t enter the hotel through parking garage and it was very late at night. I had to walk down 4 flights of the parking garage and back into the hotel lobby for them to fix the error.
And I didn’t get a cookie :(
Commentaires de Gestion de l’hôtel
1 juill. 2024 par Charles D-General Manager, Gestion de l’hôtel
Thank you for sharing your feedback on your recent visit. I am disappointed that we did not exceed your expectations and for that I do apologize. We will be working with our teams to improve upon our digital key and arrival experience as a result of your feedback. Know that we take your comments to heart and appreciate the time you took to share your experience.
par un voyageur
Publié le 27 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 juin 2024 par Charles D-General Manager, Gestion de l’hôtel
Thank you for taking the time to let us know about your stay. We would love an opportunity to learn more so that we can make changes and provide an excellent customer experience.
par un voyageur
Publié le 26 juin 2024 sur Expedia
The property is in a very convenient location for customers attending an event at the BOK center across the street. However, the bar was out of most beverages, they asked patrons to re- use their bar glasses for their next drink (draft beer or other spirits) used that same cup to fill again at the draft beer spout and did not have adequate supply of most beverages. They ran out of half the beers with in the week we were there and these items were not replaced. I was shocked when the bar tender asked us to re- use our bar glass as many other were pressured to do. Not only does this alter the pour and head on the beer, but it also contaminates the beer tap that every beer is poured from. Huge health violations happening with the bar. This hotel is priced at a higher range but could definitely use updating to restrooms and general management of the food and beverage areas.
Commentaires de Gestion de l’hôtel
28 juin 2024 par Charles D-General Manager, Gestion de l’hôtel
Thank you for taking the time to share your experience at our hotel. We are disappointed that we did not meet your expectations and for that we do apologize. We are meeting with our Engineering and IT team to review the issues and make some process changes so that we can improve the guest experience.
par un voyageur
Publié le 24 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 juin 2024 par Charles D-General Manager, Gestion de l’hôtel
Thank for taking the time to rate your stay. We look forward to seeing you again in the near future.
par un voyageur
Publié le 24 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 juin 2024 par Charles D-General Manager, Gestion de l’hôtel
Thank you for taking the time to rate your stay. We are excited to learn that we exceeded your expectations and look forward to seeing you in the near future.
par un voyageur
Publié le 22 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 juin 2024 par Charles D-General Manager, Gestion de l’hôtel
We are disappointed to see that we did not meet your expectations and for that we do apologize. We would love the opportunity to learn more of what we could of done better .
par un voyageur
Publié le 22 juin 2024 sur Expedia
Room was clean but not bathroom. People clothes were left in there and toilet was dirty.
Commentaires de Gestion de l’hôtel
23 juin 2024 par Charles D-General Manager, Gestion de l’hôtel
Thank you for staying with us here at DoubleTree by Hilton Tulsa Downtown. We understand how important it is to provide our guests with a welcoming and clean stay experience. We apologize for the inconvenience caused by the Bathroom Cleanliness and not meeting these expectations. Your feedback is valuable to us, and we promise to use it to make the necessary improvements. We hope to have the pleasure of welcoming you back in the future.
