Note fondée sur 618 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 oct. 2024
Commentaires de Gestion de l’hôtel
28 oct. 2024 par Management, Gestion de l’hôtel
Thank you for your positive review and appreciate you taking time to post the review
par un voyageur
Publié le 22 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Management , Gestion de l’hôtel
Thank you for taking time to give feedback
par un voyageur
Publié le 22 oct. 2024 sur Expedia
Not what I would concider a top notch Hamton Inn. Check Inn was supper slow with attempt to put a hold for incedentals just because. Pool area was oldan unkept. Cable was out so no tv the entire stay. Toilet wouldnt flush properly so we had to move rooms. Just an over all unsat experience concidering it was a Hampton Inn. Wont be back, cost could be spent at other options.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Management, Gestion de l’hôtel
Dear Robert,I am so sorry to hear that your recent stay at our Hampton Inn did not meet your expectations. I want to start by apologizing for the issues you experienced, including the slow check-in process, outdated and unkempt pool area, and technical difficulties with our internet, cable, and TV services.I want to assure you that we take these issues very seriously and are taking immediate action to address them. Unfortunately, we experienced an unexpected outage with our internet and cable services, which was caused by a problem with our provider. I understand that this was frustrating and unacceptable, and I apologize for the inconvenience it caused.Regarding the issues with your room, I apologize for the problem with the toilet and the need to move rooms. This is not the level of service we strive to provide, and I am truly sorry that we fell short.I want to thank you for taking the time to share your feedback with us. Your input is invaluable in helping us improve our hotel and ensure that our guests have a comfortable and enjoyable stay. If you would like to discuss your stay further or have any questions, please don't hesitate to reach out to me directly. I would be happy to speak with you and make things right.Thank you again for your feedback, and I hope to have the opportunity to welcome you back to our Hampton Inn in the future.Sincerely,Ownership team
par un voyageur
No door signs…
Publié le 22 oct. 2024 sur HotelsNice- always a good b’fast. We did find it odd that there were no door signs to keep staff out. We had our cat with us, but fearing his escape, we could not hang “do not disturb” sign- so I asked maid to MOT enter- they did anyway.
And elevator was down 2 days which was a real problem for people with health problems or heavy bags.
Staff was friendly and location is convenient but off the beaten path enough to keep cost down
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Management, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed our breakfast offerings and appreciated the friendly service from our staff. We're also glad that you found our location convenient and affordable.However, we apologize for the issues you experienced during your stay. We understand that the lack of door signs may have caused concern for you and your cat's safety, and we'll make sure to address this by installing door signs in all rooms as soon as possible.Regarding the "do not disturb" sign, we apologize for the misunderstanding. We'll make sure to provide clear instructions on how to communicate with housekeeping if guests need their room to be left undisturbed.We are in the process of replacing the Elevator floor and installing a brand new one and we're sorry to hear that the elevator was out of order for two days, which may have caused inconvenience for you and other guests. This has been replaced now. Once again, thank you for your feedback. We value your input and look forward to welcoming you back to Hamton Inn in the future.
par un voyageur
Publié le 21 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Management , Gestion de l’hôtel
Thank you for taking time to share the feedback
par un voyageur
Publié le 19 oct. 2024 sur Expedia
Nice, quiet area, easily accessible, rooms spacious and clean.
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Management , Gestion de l’hôtel
Thank you so much for taking the time to share your wonderful review of our Hampton Inn! We're thrilled to hear that you enjoyed your stay with us and appreciated the quiet and easily accessible location of our hotel.We're also delighted that you found your room to be spacious and clean. Our housekeeping team works hard to ensure that every room is thoroughly cleaned and prepared for our guests, and it's great to know that they were able to meet your expectations.We're proud to offer a comfortable and relaxing environment for our guests, and it's wonderful to hear that you felt at ease during your stay. We'll continue to strive to provide the highest level of service and amenities to ensure that every guest has a memorable and enjoyable experience.Thank you again for your kind words and for choosing to stay with us. We hope to welcome you back to the Hampton Inn again soon!
par un voyageur
Publié le 14 oct. 2024 sur Expedia
I took my wife and two children with me. Booked a room that had two queen size beds that had a 10 rating on you guys website. The main reason for booking the room was the hot tub and the pool which your website stated there was. There was not hot tub. The indoor pool was to cold to swim in. The room itself the microwave did not work, the remote to the television did not work and the shower faucet leaked continually both nights keeping my two year old awake and the carpet was coming off the floor. I wilbot recommend your website or app to anyone. The pictures was not even the same as the room. The staff was friendly and it's not there fault that your website said there was a hot tub and there was not and that the conditions of the room was what they were. I spent around 317.00 for 2 days for better conditions than that or I could have went right down the road and spent less than 200. I am very dissatisfied with the room. With the stay and with your website. And would like my money back if you would like me to be a future customer.
Commentaires de Gestion de l’hôtel
3 nov. 2024 par Management, Gestion de l’hôtel
I am so sorry to hear that your stay at our Hampton Inn did not meet your expectations. We apologize for the numerous issues you experienced during your stay.We understand that these issues caused significant inconvenience and discomfort for you and your family.Regarding the issues with the room, we apologize for the poor maintenance and upkeep. We are taking steps to address these issues and ensure that our rooms are thoroughly cleaned and maintained to the highest standards. We value your feedback and would like to make things right. We are committed to providing our guests with a comfortable and enjoyable stay, and we fell short of this standard in your case.Please contact our management team at srisai.ganesh@outlook.com so that we can discuss this further and provide a resolution. We appreciate your feedback and look forward to the opportunity to serve you better in the future.Sincerely, Hampton Inn Management
par un voyageur
Publié le 6 oct. 2024 sur Expedia
The hotel was very clean. Had everything you need . Personally im not in love with the new pillows they are using at all hotels, so i will take my own next time. The minute you walk in the lobby it smells great and you can see the pride that they take in their business.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Management, Gestion de l’hôtel
Dear Sherry,Thank you so much for taking the time to share your review with us! We're thrilled to hear that you found our hotel to be very clean and well-equipped with everything you needed. We apologize that our new pillows didn't quite meet your expectations, and we appreciate your honesty. We'll definitely take your feedback into consideration and continue to strive for excellence in all aspects of our hotel. We're also glad you enjoyed the welcoming atmosphere of our lobby and the pride that our team takes in their work. We look forward to welcoming you back again soon and providing you with an even better experience. Thank you again for your review!
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Light falling off wall. Door to bath room didn’t close.
Commentaires de Gestion de l’hôtel
17 nov. 2024 par Management, Gestion de l’hôtel
Thank you for taking the time to share your feedback about your recent stay at our Hampton Inn. We apologize for the issues you experienced during your stay, and we're truly sorry that we fell short of your expectations.Regarding the light falling off the wall, we take this issue very seriously and are investigating the matter further. We will make sure to address this issue promptly and take necessary steps to prevent it from happening again in the future.Regarding the door to the bathroom not closing properly, we apologize for the inconvenience this caused. We understand how frustrating it can be when something as simple as a door not closing can disrupt your stay. We will make sure to have our maintenance team check and adjust the door to ensure it is functioning correctly.Please let us know if there is anything else we can do to make things right. Your satisfaction is our top priority, and we appreciate your loyalty to our brand.Thank you again for your feedback, and we look forward to serving you better in the future.
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Management, Gestion de l’hôtel
Thank you for taking time to give us feedback. Appreciate your help.
