Note fondée sur 592 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,5 Service et personnel
3,3 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
par un voyageur
Wonderful stay!!
Publié le 1 août 2024 sur HotelsWonderful service. Very accommodating. Great breakfast! Indoor pool. Very safe
Commentaires de Gestion de l’hôtel
3 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Kristy, thank you for your kind words! We’re thrilled to hear you enjoyed our service, breakfast, and indoor pool. Ensuring our guests feel safe and well-accommodated is a top priority for us. We look forward to welcoming you back for another great stay!Best Regards, Customer Care Team
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Jordon, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards, Customer Care Team
par un voyageur
Publié le 26 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Keishl, thank you for your feedback. We apologize for the shortcomings you experienced regarding cleanliness, staff service, and property conditions. Please know that we take your concerns seriously and will address them promptly with our team to ensure improvements. Your comfort and satisfaction are our priorities, and we appreciate your input as it helps us enhance our services. We hope to have the opportunity to provide you with a better experience in the future.Best Regards, Customer Care Team
par un voyageur
Publié le 25 juill. 2024 sur Expedia
Didn't like the fact that i had to pay a $100.00 deposit to stay when i booked it through Expedia not happy
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Christina, thank you for your feedback. We apologize for the inconvenience caused by the deposit and for not meeting your expectations regarding cleanliness, staff service, amenities, and property conditions. We understand your frustration and will review these issues with our team to make necessary improvements. Your comfort and satisfaction are important to us, and we appreciate your input as it helps us enhance our services. We hope to provide a better experience during your next visit.Best Regards, Customer Care Team
par un voyageur
Publié le 22 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
par un voyageur
Dont stay here!
Publié le 18 juill. 2024 sur HotelsDirty, run down and dated. The worst staff. Held our $100 deposit for almost a week. I don't care how cheap it is do not stay here.
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Jeremiah, we’re very sorry to hear about your disappointing experience. The issues you’ve described with cleanliness, property conditions, staff service, and the deposit are unacceptable and not reflective of our standards. We are taking immediate steps to address these concerns and ensure they are resolved. Your feedback is crucial for our improvement, and we appreciate you bringing this to our attention. If you have any additional concerns or need further assistance, please contact us directly. We hope to have the opportunity to provide a better experience in the future.Best Regards, Customer Care Team
par un voyageur
Publié le 15 juill. 2024 sur Expedia
When I first arrived to the hotel which was pretty late after driving a whole 3 hours to come see a family member they wanted to take more money besides what expedia had already taken off for the room I had no cash on me and no money left for a deposit and one of the gentlemen was very helpful I then got in my room and a few things were wrong with the room he quickly put me in another room where all the amenities were then working and I appreciated his help and his very wonderful attitude and being so helpful it was greatly appreciated and much needed and I would stay there again in a heartbeat
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Jennifer, thank you for sharing your experience with us. We apologize for the initial inconvenience upon your arrival, but we're glad to hear that our staff member was able to resolve the issue promptly and with a helpful attitude. Your feedback is valuable to us, and we appreciate your understanding. We look forward to welcoming you back for another pleasant stay in the future! Best Regards, Customer Care Team
par un voyageur
Publié le 14 juill. 2024 sur Expedia
I’ve stayed here a few times and it’s really clean, no bed bugs or blankets with cigarette holes. Always smells clean. A pool, gym and a washer and dryer. Not bad at all for the price.
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Breann, thank you for your positive feedback! We're thrilled to hear that you've had consistently clean stays with us and that you've found our amenities like the pool, gym, and laundry facilities to be convenient. We strive to provide a comfortable and pleasant experience at a great value, and we're glad to know that you feel our hotel meets those expectations. We look forward to welcoming you back for another enjoyable stay!Best Regards, Customer Care Team
