Note fondée sur 597 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,5 Service et personnel
3,3 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 sept. 2024 sur Expedia
We were on a 30 day trip and chose places with a breakfast and when we got there a sign was posted that there was no breakfast. When I asked I was told it had been for awhile. Then remove it from the site.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Jeannette, we sincerely apologize for the inconvenience you experienced regarding the breakfast service. We understand how important breakfast can be during a long trip, and we’re sorry for any confusion caused by the lack of communication about this change. We will investigate this issue to ensure our listings are accurate and updated accordingly. Thank you for bringing this to our attention, and we hope to provide a better experience during your next visit.Best Regards, Customer Care Team
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Maria, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards, Customer Care Team
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Jeffrey, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards, Customer Care Team
par un voyageur
This place is so rude and disrespectful
Publié le 17 sept. 2024 sur HotelsThe front desk people were so rude to us. The house keepers are very rude. They would knock on our door everyday we were there demanding to clean the room with such disrespect. I’m literally disgusted with this hotel. When I came and got my 100 despot back the guy literally took his time and told me how bad I left the room which was not true at all. I keeped it clean as a whistle the only reason why they thot that because they didn’t like dogs at all and mine were service animals
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Jason, we’re truly sorry to hear about your experience and the issues you encountered with our staff. This is not the level of service we aim to provide. We take your feedback seriously and will address your concerns with our team to ensure this does not happen again. Please reach out to us directly so we can further investigate and work towards a resolution. Thank you for bringing this to our attention.Best Regards, Customer Care Team
par un voyageur
Publié le 8 sept. 2024 sur Expedia
The staff was excellent and the rooms were clean. The only complaint I would have is the bed was a little uncomfortable. The price was right and close to everything I needed
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Anne, thank you for your kind words about our staff and the cleanliness of the rooms. However, we're sorry to hear that the bed wasn't as comfortable as you'd hoped. We appreciate your feedback and will look into improving our bedding to enhance guest comfort. We’re glad the location and price met your needs, and we hope to have the pleasure of hosting you again.Best Regards, Customer Care Team
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
par un voyageur
Wonderful stay!!
Publié le 1 août 2024 sur HotelsWonderful service. Very accommodating. Great breakfast! Indoor pool. Very safe
Commentaires de Gestion de l’hôtel
3 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Kristy, thank you for your kind words! We’re thrilled to hear you enjoyed our service, breakfast, and indoor pool. Ensuring our guests feel safe and well-accommodated is a top priority for us. We look forward to welcoming you back for another great stay!Best Regards, Customer Care Team
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Jordon, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards, Customer Care Team
par un voyageur
Publié le 26 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Keishl, thank you for your feedback. We apologize for the shortcomings you experienced regarding cleanliness, staff service, and property conditions. Please know that we take your concerns seriously and will address them promptly with our team to ensure improvements. Your comfort and satisfaction are our priorities, and we appreciate your input as it helps us enhance our services. We hope to have the opportunity to provide you with a better experience in the future.Best Regards, Customer Care Team
