Note fondée sur 504 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,8 Service et personnel
3,7 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Plus jamais !
Publié le 23 août 2023 sur HotelsHotel dangereux dans un secteur ou la securité est discutable. Je crois que la bâtisse du fond est louée a des gens du coin. Il y avait des gens qui criait et de la police qui est intervenue. La chambre etait horrible. Fuyez cet hotel !
Commentaires de Gestion de l’hôtel
25 août 2023 par TANISHA, Gestion de l’hôtel
THANK YOU FOR YOUR FEED BACK WE VALUE YOUR OPINION AND WE APOLOGIZE FOR THE ISSUES YOU HAD DURING YOUR STAY, WE WILL ADDRESS WITH OUR STAFF.
par un voyageur
Arrêt pour une nuit
Publié le 21 août 2022 sur HotelsParfait pour un arrêt d’une nuit. Salle de bain à rafraîchir et à nettoyer. Restaurant près de l’hôtel. Tranquille
Commentaires de Gestion de l’hôtel
27 sept. 2022 par TAY, Gestion de l’hôtel
WE THANK YOU FOR YOUR REVIEW AND LOOK FORWARD TO YOU STAYING WITH US AGAIN.
par un voyageur
Publié le 21 oct. 2024
Upon checking in i was told there would be an additional 50.00 deposit required. When I asked what this was for he told me it was to ensure the room was left clean. He then proceeded to charge my credit card the 50.00, separate from the room charges. He told me that I would receive that money back as long as nothing was damaged in the room. I’m not sure why and how they can get away with telling u this at check in and not before then. I will be watching for the credit on my card as I do not believe him. The room was decent, however we were given 3 TINY pillows for a king bed and when we stopped the second night to ask for additional pillows and clean towels he advised that he would have to bring them to our room. Over an hour later he never came. We will not be staying here again.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Kelly, thank you for sharing your experience with us. We sincerely apologize for the confusion regarding the deposit and the lack of communication before your arrival. It's our goal to ensure that all guests are informed of any additional charges upfront, and we regret that this was not your experience. We're also sorry to hear about the delay in receiving your additional pillows and towels. This is not the level of service we aim to provide, and we will address this issue with our staff to ensure it does not happen again. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. We hope you'll reconsider staying with us in the future, and we will strive to provide a more seamless experience.Best Regards, Customer Care Team
par un voyageur
Publié le 27 sept. 2024
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Travis, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards, Customer Care Team
par un voyageur
Publié le 26 août 2024 sur Expedia
The pictures and review for this place is false advertisement. It was unsafe, rundown, writing on the walls, people hanging outside the room, singing and talking. Someone knocked on our door after midnight. Very scary.
Commentaires de Gestion de l’hôtel
31 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Georgine, we’re truly sorry to hear about your experience. This is not the standard we strive for, and we apologize for the safety and maintenance issues you encountered. Your feedback is crucial, and we will investigate and address these concerns immediately to prevent future occurrences. We appreciate you bringing this to our attention and hope to have the opportunity to offer a much-improved experience in the future.Best Regards, Customer Care Team
par un voyageur
Publié le 24 août 2024 sur Hotels
After check in went to the room and television didn't work, waiting for 3 hour without a television., before getting another room. The first room didn't smell clean had an odor.Need clean towels didn't get any,rooms are not cleaned daily , ice machines are on every flood but they don't work, you have to go to the lobby to get ice
Commentaires de Gestion de l’hôtel
26 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Gregory, thank you for bringing these issues to our attention. We sincerely apologize for the inconvenience you experienced with the television, room odor, and lack of clean towels. It’s also disappointing to hear about the non-functioning ice machines. We will address these problems with our team to ensure they are resolved promptly. Your feedback is crucial in helping us improve, and we appreciate your patience. We hope to offer a much better experience on your next visit.Best Regards, Customer Care Team
par un voyageur
Publié le 13 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
par un voyageur
Publié le 12 août 2024 sur Expedia
The property was cheap but the service made up for it. The pool was great. The employees were phenomenal.
Commentaires de Gestion de l’hôtel
14 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Elizabeth, we’re delighted to hear that our service and the pool made your stay enjoyable despite the property's affordability. Our team takes pride in delivering excellent service, and we’re glad it stood out to you. Thank you for your feedback, and we hope to welcome you back for another great stay.Best Regards, Customer Care Team
par un voyageur
Publié le 12 août 2024 sur Expedia
Group of people living in 4 Penske trucks having a loud party in the parking lot until 2AM both nights of my stay. Every corner smells like piss and weed. Stains on the bed cover and a broken dirty toilet seat. Booked through Expedia, been using Expedia for 6 years. Expedia would not refund the stay. I will honestly never use Expedia again. They do not post honest reviews. And customer service does nothing when the hotel is unsafe.
Commentaires de Gestion de l’hôtel
13 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Teresa, we sincerely apologize for the distressing experience you had during your stay. It is unacceptable that the noise, cleanliness issues, and broken amenities impacted your comfort and safety. Your feedback is crucial for us to address these concerns with our team and make necessary improvements. We understand your frustration with both the hotel experience and the resolution process through Expedia. We appreciate you bringing this to our attention and will work diligently to ensure such issues are resolved promptly. If there is anything else we can do to make this right, please let us know.Best Regards, Customer Care Team
par un voyageur
Publié le 11 août 2024 sur Expedia
Vey nic3
Commentaires de Gestion de l’hôtel
12 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Cheryl, thank you for the positive feedback! We’re glad to hear you had a nice experience. If there's anything specific you enjoyed or areas where you think we could improve, please let us know. We look forward to welcoming you back!Best Regards, Customer Care Team
