Note fondée sur 236 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,5 Propreté de la chambre
2,9 Service et personnel
2,6 Confort de la chambre
2,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 oct. 2024 sur Expedia
There was alot of roaches and the room wasnt very clean.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Christian, we sincerely apologize for the issues you encountered during your stay, especially regarding the cleanliness and pest concerns. This is not the experience we strive to provide, and we take such matters very seriously. We will immediately address these concerns with our housekeeping and pest control teams to ensure this does not happen again. Your feedback is invaluable, and we hope to have the opportunity to provide you with a much-improved stay in the future. Thank you for bringing this to our attention.Best Regards,Customer Care TeamRegency Inn
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Great
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Christian, thank you for your positive feedback! We’re glad you had a great experience. If there's anything more we can do for you, just let us know!Best Regards,Customer Care TeamRegency Inn
par un voyageur
Publié le 12 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Christian, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards,Customer Care TeamRegency Inn
par un voyageur
Publié le 5 sept. 2024 sur Expedia
Great
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear James, we're glad to hear you had a great experience! If you have any more feedback or need assistance, feel free to let us know.Best Regards,Customer Care TeamRegency Inn
par un voyageur
Publié le 3 sept. 2024 sur Hotels
Roaches in the room found a pill on the ground. Smelled really weird as well for a non-smoking room.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Zachariah, we are truly sorry to hear about the issues you encountered during your stay. This is definitely not the experience we want to provide. We will make sure your feedback is shared with our team to address the cleanliness concerns and ensure such issues are resolved. Thank you for bringing this to our attention, and we hope to provide a much better experience in the future.Best Regards,Customer Care TeamRegency Inn
par un voyageur
Publié le 29 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur
Publié le 20 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur
Publié le 11 août 2024
Staff is always kind, helpful, and polite
Commentaires de Gestion de l’hôtel
13 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear George, thank you so much for your kind words! We're delighted to hear that our staff has consistently been kind, helpful, and polite during your stays. Providing excellent service is a top priority for us, and it's wonderful to know that we've met your expectations. We look forward to welcoming you back and ensuring another great experience.Best Regards,Customer Care TeamRegency Inn
par un voyageur
Publié le 7 août 2024 sur Expedia
Ok
Commentaires de Gestion de l’hôtel
9 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Ashley, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards,Customer Care TeamRegency Inn
par un voyageur
Publié le 30 juill. 2024 sur Expedia
It said Sandsprings or near Sandsprings, which it was not. It was dirty. I had to ask for soap. I had to ask for ice bucket. When I walked into the office, the door hit my hill real hard and hurt it. The guy heard me and saw it, but did not say he was sorry or anything. The location seems sketchy where it was at almost like the homeless and or prostitutes use the area The outside line and plants were nice, but the facility itself was not. I saw debris and stuff between the nightstand and the bed, which let me know that they did not fully clean the place. It just seemed dirty.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Room 106, Gestion de l’hôtel
Sorry you had terrible experience with us. But also you could have come back asked for your money back as soon as you walked in the room and you didn’t like it. And also next time when you book room at the hotel don’t try to steal their towels. So when we ask you not to take it you won’t feel bad and write terrible reviews. Thank you for your dishonest review just because you were mad that we stopped you from stealing the towels.
