Ratings based on 354 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 17, 2024 on Hotels
My wife and I woke up early to get ready to leave for softball tournament and we had no hot water for showers.
by A traveller
Posted Aug. 14, 2024 on Expedia
First time to stay here and extremely impressed! Great visit and very comfortable
by A traveller
Disappointed
Posted Aug. 13, 2024 on HotelsMy stay at this hotel was very disappointing. The bed was extremely uncomfortable; the bed sheets were not clean. There were bugs in the room. Overall, I would not recommend this hotel
by A traveller
Please clean up this property and get new linens
Posted Jul. 31, 2024 on HotelsThe linens were very old, stained and worn.
The hallways smelled nice although the carpets were dirty.
The bed was terrible and the mattress pad was old and didn’t fit.
This was the worse Towneplace Ive ever
stayed. I have to come back to this area although I won’t be staying there.
I will try to Hilton Garden next month.
by A traveller
Posted Jul. 29, 2024 on Expedia
Friendly and professional staff. Safe. Rooms exceptionally clean and met my needs. The only negative comment is even tho the beds were comfortable the memory foam mattress wasnt for me. Like sleeping on a marshmallow But i also understand different people/different needs. This will be my stayover spot again!
by A traveller
Posted Jul. 27, 2024 on Hotels
by A traveller
Posted Jul. 19, 2024 on Expedia
Excellent customer service
Comment from Hotel Management
Jul. 19, 2024 by Quincy, Hotel Management
Thank you for the kind remarks about customer service, hope to help your travels the next time you stop by!
by A traveller
Posted Jul. 13, 2024 on Expedia
by A traveller
Not up to par
Posted Jul. 13, 2024 on Hotelsour suite showed wear, bathtub has rust stains, in adequate trash cans, no ice on our floor, one elevator was out of service due to construction on the ground floor, the fire alarms went off twice due to a malfunction on the third floor. My personal favorite was putting 80 yo in the suite the farthest from all exterior doors and elevators.
Comment from Hotel Management
Jul. 17, 2024 by Quincy, Hotel Management
We do apologize for the issues and the renovation inconvenience. As we finish, I do hope you consider us and choose to stay post-renovation in the future
by A traveller
Posted Jul. 6, 2024 on Expedia
Staff was very nice!
Comment from Hotel Management
Jul. 8, 2024 by Quincy, Hotel Management
Thank you for the kind review! We hope to host you here again soon, and let us know if we can help!
