Note fondée sur 969 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,5 Service et personnel
3,3 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 mars 2020 sur Expedia
Commentaires de Gestion de l’hôtel
23 mars 2020 par Jacquee, Gestion de l’hôtel
We are sorry to hear that your stay wasn’t perfect. We hope you will return so that we can make things better.
par un voyageur
Publié le 15 mars 2020 sur Expedia
The elevators were broke and we had to wait for 20 mins to get to our room or to get down from our room as it was overcrowded and limited to one slow elevator for the whole hotel, our AC was broke in our room when we called the front desk for fix or a fan they said they would call back and never did, I was also charged an unauthorized 107.33 by the hotel that I am still waiting on return. Not happy!
Commentaires de Gestion de l’hôtel
15 mars 2020 par Ebony, Gestion de l’hôtel
Hello, first let me offer my sincerest apologies. Our guest happiness as well as comfort is a TOP priority here at the Wyndham Tulsa. Please contact us with your name so that we can look in into the issues you stated and together resolve them
par un voyageur
Publié le 15 mars 2020 sur Hotels
Our stay was good our check in was not they didn’t get my reservation from hotels.com but they matched the price there were a couple features of the pool that didn’t work but the kids still loved it my only real complaint is They didn’t have an included breakfast
Commentaires de Gestion de l’hôtel
15 mars 2020 par Jacquee, Gestion de l’hôtel
Thank you for your feedback. We are sorry that you had issues getting checked in, but glad we were able to match the price for you! We just finished renovating the pool and are working on the last couple things to have it up and running 100%. We do offer room packages with breakfast included, just so you know for your next stay. We hope to see you again soon!
par un voyageur de Valliant
Publié le 24 févr. 2020 sur Expedia
Booked this hotel for use of pool facilities for my sons 6th birthday. Arrived at hotel staff was friendly and check in was easy. Went to elevator to go up to the rooms and seen the pool facilities were undergoing renovation. Got up to the room and the beds were like rocks. Have stayed in this hotel before and the beds weren’t bad however in this particular room they were horrible. Decided to book elsewhere we were in the room long enough to book another hotel. The room was clean however and it is understandable things need renovation just wish I would have known that prior to booking.
Commentaires de Gestion de l’hôtel
25 févr. 2020 par Jacquee, Gestion de l’hôtel
We are sorry to hear that you arrived without knowing that the pool was closed for renovations. It is posted on the websites and the staff is telling everyone as they call to make reservations, but that didn’t help you with your stay. The pool will be reopened in March and we hope you will return then to see how great it looks! We are also working on renovating all the rooms so you will much more comfortable on your next trip! We look forward to seeing you!
par un voyageur
Not good!
Publié le 23 févr. 2020 sur HotelsThe first room we were given it took 5 flushes to flush the toilet and one if the bathroom lights was burned out. I called down to ask for a light bulb and 30 minutes went down to the desk to ask for one and was told engineering had to change it. After telling them about the toilet they offered another room. The second room was not very clean. The bathmat was wadded up beside the toilet and the bathroom and room floor did not appear to be swept. Lastly the air conditioner did not get cool until sometime in the middle of the night. Overall it was not a good hotel experience.
Commentaires de Gestion de l’hôtel
23 févr. 2020 par Jacquee, Gestion de l’hôtel
We are sorry to hear about your stay and apologize for the inconvenience of having to move rooms. We are in the midst of a huge renovation and the rooms are a top priority! We want everything about your stay to be perfect and your feedback will help us get there! We look forward to seeing you again
par un voyageur
Worst ever
Publié le 17 févr. 2020 sur Hotelsway over priced, rooms not clean and way out of date, key card didn't work, Toilet seat was so wrong and nasty looking
Commentaires de Gestion de l’hôtel
23 févr. 2020 par Jacquee, Gestion de l’hôtel
We are sorry to hear you didn’t enjoy your stay. We are in the midst of a huge renovation and the rooms and key readers are a top priority! We hope you will return soon and see all that has been improved!
par un voyageur
Publié le 15 févr. 2020 sur Expedia
The staff was very accommodating and helpful, and the breakfast was good however we had some issues... The pool was being renovated, which we would have known if we had read the fine print while booking, the room was not very clean, microwaves cord wasnt even long enough to be plugged in, and blowdryer was actually sticky
Commentaires de Gestion de l’hôtel
15 févr. 2020 par neli Lopez ,Front desk Supervisor , Gestion de l’hôtel
first I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case we fell at the time, you were staying with us, Please don't let this experience keep you from coming back I will make sure your next stay is 100%,
par un voyageur
Publié le 20 janv. 2020 sur Expedia
Commentaires de Gestion de l’hôtel
20 janv. 2020 par Jacquee, Gestion de l’hôtel
Thank you for your feedback
par un voyageur
More positives than negatives
Publié le 20 janv. 2020 sur HotelsCheck in was easy, the staff was pleasant. Overall the hotel was clean and nice. The buffet breakfast was set up nice with a good variety of food. The younger kids loved the indoor pool! They had small slides and the water was shallow. The nightly rate that we got was a good price. The only negative thing was when you got off the elevator there was a musty smell. When we opened the room door, there was a smell in there too. Once in the room for a little while, you didn’t notice it as much.
Commentaires de Gestion de l’hôtel
20 janv. 2020 par Jacquee, Gestion de l’hôtel
Thank you for your feedback. We are glad you enjoyed your stay! We are beginning a huge renovation this month on the hotel so your next trip should be perfect!
par un voyageur
Publié le 20 janv. 2020 sur Hotels
Room keys would not work. Was a long way from the desk and had to go back several times. Finally had to get maintenance up there, and then management to be able to get into the room. This happened more than once. Also, stayed 2 nights and purchased breakfast with the room rate. Had to go back to the desk both times because they said we did not receive the breakfast with the room. I had the receipt showing my room came with breakfast.
Commentaires de Gestion de l’hôtel
20 janv. 2020 par Jacquee, Gestion de l’hôtel
We are sorry you encountered so many issues during your stay. We will address areas these at the next managers meeting. Thank you for letting us know!
