Note fondée sur 4 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
5,0 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Beautiful Home
Publié le 3 avr. 2024 sur HomeAwayA group of seven of us stayed at the house. The house itself is beautiful, the outside view and patio is perfect. The pool was freezing but we still enjoyed it. The “butler kitchen” was lacking cookware to be called a chef’s dream. We had little to work with but were able to pull off breakfast. They did not have a lot of cleaning supplies or kitchen towels which was a little frustrating and the kitchen sink water was either scolding hot, or there was no water pressure with lower temp. The beach is rocky with was not what we were expecting. There was seaweed but we visited at the start of the seaweed season. The house was still amazing regardless and one of the best we’ve stayed at. Would 100% recommend staying again. Also, this isn’t mentioned in the add but you are right by a taxi station and they will go get ice for you. They also offer a private chef but we did not know that ahead of time and bought groceries before we got there. They have a big ice chest to use also.
Commentaires de Gestion de l’hôtel
4 avr. 2024 par VrboOwner, Gestion de l’hôtel
Hi, Elon, thank you for your review. We appreciate you taking the time to provide us with your valuable feedback.
It is always our goal for our guests to be able to use everything the home has to offer. We take guest feedback seriously and have forwarded this information to the local staff so they can address your concerns and hope for another opportunity to host you for a truly exceptional experience.
par un voyageur
A slice of paradise
Publié le 2 avr. 2024 sur HomeAwayLoved our stay. The property was clean. The beachfront location was great. Could snorkel right out to the reef, also kayaks to use. The owner was very responsive to any needs we had and went over and above in helping to make our stay a great experience. highly recommend.
par un voyageur
FALSE ADVERTISEMENT AND MAINTENCE CONCERNS
Publié le 3 janv. 2024 sur HomeAwayWe booked this property as VACASA had advertised it with a HEATED pool in the listing title. We checked in and asked how to turn the heater on. We were then told "we no longer offer that feature". Thats funny, because that was the final decision on booking this place over others. The gas leaked on one burner and was never repaired. The white lines had stains, the pool tiles are missing and loose. The roof top railing was broken and a safety hazard. The care takers, Jose and Maria were AMAZING and the beachfront location was great. None of these positive things VACASA has a hand in. I will NEVER book with VACASA again. False advertisement is a CRIME and they should be ashamed.
Commentaires de Gestion de l’hôtel
8 janv. 2024 par VrboOwner, Gestion de l’hôtel
We are disheartened to read that you experienced issues that kept you from fully enjoying your stay. While we're pleased that you enjoyed our home's location, we apologize for the issues you encountered that kept you from fully enjoying your visit. Our local manager assured us that the listing has been updated to indicate that the pool is not heated and we hope the compensation you received helped alleviate some of your disappointment. Additionally, they have shared your feedback about the areas in need of some TLC with the homeowner and these items will be addressed as soon as possible. We hope you will allow us the chance to provide you with a truly exceptional vacation experience in the future.
par un voyageur
Tulum owes us NOTHING!
Publié le 15 sept. 2023 sur HomeAwayWent to celebrate my 50th Birthday and the price with VRBO was excellent! The house was fabulous, pictures didn’t do it real justice! I’d definitely book again.
