Note fondée sur 21 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
5,0 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Fantastic place, Chef is so worth it too!!
Publié le 10 nov. 2024 sur HomeAwayWe had a 60th Birthday Celebration with a total of 6 people. Plenty of room for everyone! The grounds and housekeepers were very efficient each day, even raking the beach area each morning. Juan and Daniel carefully prepared each meal with a wide variety of dishes and nearly every meal had a fresh juice. We had total trust in them to handle the shopping for us which was so nice. They made our birthday celebration special with a traditional Mexican cake.
I would suggest you take some insulated drink cups, if possible. Cups there are glass or plastic. We had no issues with water and they kept us well supplied in bottled waters. Plus they have a 5gallon jug to use. The roof top was a great space too, the hot top was so nice and the sunsets were spectacular!
There is a bonus 1/2 bath too on the main floor with easy access from the pool too.
Commentaires de Gestion de l’hôtel
10 nov. 2024 par VrboOwner, Gestion de l’hôtel
The crew and myself are honored that you spent and enjoyed your 60th birthday celebration at LA MAISON MANATI. Very pleasant to read your nice comments, thank you. We wait for you for the 70th celebration, with great pleasure!!
par un voyageur
Fantastic Family Vacation
Publié le 30 juill. 2024 sur HomeAwayFantastic 5 day trip . We were a group of 13. Three generations and 5 children 7 and under.
The House: Beautiful! AC and Internet worked great! We spent a lot of time in the pool as opposed to the ocean as it can be tricky to navigate, however when we did the snorkling was great right there off the property, and so much to see on the beah for the kids. Shells, pretty pieces of coral, sand dollars, star fish. There are sea urchins so make sure you do follow the advise and wear water shoes. Kayaking was great for those in our group that took them out.
Staff:
This is the feather in the cap of this property. Everyone was so great!
The grounds keepers Jessica and Alberto were so nice and helped with extra beach towels when we wanted to go on excursions, were up bright and early cleaning all the oommon areas, pool and beach. They even brought all the kids coconuts one day in the pool that they perpared with straws. Kids (this was all their first trip out of the country) thought it was so neat.
Chef Juan and his assistant. WOW, just WOW. All meals were over the top. Prompting applause from our group more than once. Kids thought that was a hoot! One child that has dietary restirctions. She has to be glutten and diary free and EVERY MEAL he had a "version" prepared for her. Even made glutten free churos for everyone that were fantastic. It was so great that she didn't feel "different".
Absolutely reccomend this home! 5 stars all the way around.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par VrboOwner, Gestion de l’hôtel
Your appraisal is so much rewarding for the crew… THANK YOU 🙏
par un voyageur
Chose to Leave Early
Publié le 19 mars 2024 sur HomeAwayThe good:
14 people (3 families) ages 8yrs to adult. Emails before were good. Jean-Luc sent a house booklet, recommended transfers and suggestions for people arriving earlier than check-in.
The staff was WONDERFUL. Chef and his assistant were excellent. The House Staff who live in the home's basement, working hard and quite helpful with requests and trying to solve concerns.
Home is as described in pictures. All white, pretty, and clean. Rooftop deck view is special.
The beach is compact, not much space for a group to hang out, but great snorkeling directly outside & easy for most ages, as its protected and not deep, even quite a ways out. We saw lots in tidal pools, octopus, starfish, even sea slugs...Go walk at night with a light.
Problems: Loss of power. But the first night, we lost power, and that means no AC in the rooms. Some had to sleep on the rooftop. Took until evening the following day to restore it, and we noted was that the water cistern needs an electric pump to fill and provide water. It went out again on 2nd day, and then no showers. Two days, no AC and no showers, for the $$, the group wanted to leave. We rebooked elsewhere. It's very pretty, but at that price point, there are simple expectations. Showers...Staff was superb, tried to help, but we booked elsewhere to end our week. Honestly was sad to leave & sorry it didn't work, but can't have 14 people unable to shower, or a pool that filters when power's out. Did it happen again? Just Be aware.
Commentaires de Gestion de l’hôtel
19 mars 2024 par VrboOwner, Gestion de l’hôtel
Dear Ben,
Thank you for all your nice words as with regards to the good preparation of your holidays and the high quality of the staff and the food.
As with regards to electricity: the power outage is on behalf of the Mexican state electricity company (CFE), not at all because of La Maison Manati, you know it. As a matter of fact, after this incident, you had a wonderful birthday party within no more any problem of power outage. You decided to leave the day after, not because of any problem with the villa, but because you had a dispute within your group. You suddenly left, without saying anything to the staff and even leaving some luggage (which you took back later) ... the atmosphere was heavy within your group. To write here that it was because of power outage is 100% bad faith.
We actually have purchased a generator since that problem occurred. We are not proud of it, as it was against our policy, for ecological reasons, as it works on fuel. We indeed have already 24 solar panels and batteries for basic needs (not for AC and water pump though), but we understand that our guests are priority number 1 and that they don't want to compromise.
So, as from now, we have a generator as well, which we will be using in case of any power outage.
Best regards,
Jean-Luc
par un voyageur
Great spot & team but better for adults
Publié le 5 janv. 2024 sur HomeAwayChef and caretaker team couldn't be better. Chef is very talented and everyone was so nice and accommodating. The house is clean and well kept, however the beach wasn't really usable without water shoes which was tricky with young children. The pool was also quite cold which is common in the area i think (not heated). But the views are amazing and everyone really enjoyed the rooftop hot tub. Just be careful because the floors inside and outdoors were extremely slippery when wet. We'd definitely stay again if just adults!
Commentaires de Gestion de l’hôtel
5 janv. 2024 par VrboOwner, Gestion de l’hôtel
Thank you Cassie for your very positive appraisal, my crew will surely appreciate.
As I told you, children must be watched out carefully. But I actually believe that our peaceful lagoon is much much safer for children than the big waves of the Tulum beach or the ocean front villas. They indeed need to wear appropriate shoes to enjoy our coral plateau, where they can play in puddles and can watch little tropical wildlife.
Anyway, your overall appraisal is very rewarding, thank you!
par un voyageur de Atlanta Georgia USA
wonderful house and staff
Publié le 4 janv. 2024 sur HomeAwayI had a number of communications with Jean-Luc the owner of the house both before and after renting the house, and all communications were handled promptly and in a friendly manner. upon arriving at the house the staff (Chef- Juan, assistant Luis, and housekeeper Neely) were all there to greet us. Prior to our arrival the chef suggested menus and he was very flexible during the stay to changes and times for meals. The meals were all very good and the great Mexican food that he prepared on several nights was wonderful. We had several different tastes for food including teen agers, someone that did not like seafood and then others that had different tastes in spiciness. Juan was able to accommodate all of them. The house was kept very clean by Neely. There were plenty of things to do including playing golf, scuba diving, snorkeling in the cenotes, seeing the ruins, bird watching, and enjoying the great food of the area. I would highly recommend this house. Ken
Commentaires de Gestion de l’hôtel
4 janv. 2024 par VrboOwner, Gestion de l’hôtel
Thank you Ken, it was truly a pleasure to organize those important vacations (including Christmas and NYE!) for you and your family.
Even more importantly, my staff was delighted to be at your service.
Thank you again for having chosen LA MAISON MANATI!
par un voyageur
Absolutely Magical Stay
Publié le 25 sept. 2023 sur HomeAwayWe loved loved loved this property! Everything - from the staff to the beach to the pool to the bedrooms to the views, was outstanding. This was a much needed girls getaway weekend, and we felt so extremely safe and loved the staff. Chef Juan and Daniel were so accommodating and their food was so delish, they felt like family by the end of the week. We miss it already and can't wait to return someday!
Commentaires de Gestion de l’hôtel
26 sept. 2023 par VrboOwner, Gestion de l’hôtel
The crew of LA MAISON MANATI and myself were delighted hosting you!
Very nice group, come back soon!!
par un voyageur de Bay Area, Ca
Amazing!!
Publié le 27 juill. 2023 sur HomeAwayThe house and grounds were beyond beautiful. The staff were there for every need that you could think of and were so helpful and welcoming.
The food prepared was exceptional in everyway and the chefs continually exceeded all expectations daily. They were flexible and so talented!
The house itself is beautiful and exceptional in all regards. The entire group had an amazing time. This is a dream vacation location that delivers more than what was expected.
My personal thanks to the staff and owner for the warm hospitality and great memories.
Commentaires de Gestion de l’hôtel
27 juill. 2023 par VrboOwner, Gestion de l’hôtel
Thank you Matt for your great appraisal. Mission accomplished for all of us, as if the guest is happy, we are happy too!
It was a pleasure hosting you. You are very welcome to come back, with great pleasure.
par un voyageur
Fabulous!!!
Publié le 23 juill. 2023 sur HomeAwayWe were a party of 14 with ages 11-80 and we all 100% agree that it was simply amazing! All the amenities, the spectacular space & location made for a very enjoyable trip! Chef Juan & Daniel are beyond fantastic and such a joy to communicate with. Between their meals & Alberto & Xesicas care taking it was truly a vacation!! Thank you to the whole team of La Maison Manati! xo
Commentaires de Gestion de l’hôtel
27 juill. 2023 par VrboOwner, Gestion de l’hôtel
So rewarding for the staff, who was happy and honored hosting you, a great group!!
par un voyageur
Great place to stay, terrible Owner. Lots of threats
Publié le 2 juill. 2023 sur HomeAwayWe booked this trip to celebrate my best friends 40th birthday. Initially 8 of us confirmed but closer to the date, 4 more people decided they wanted to join us.
Because the home accommodated 12 people we didn't think anything of the extra guests.
The staff at the house was superb. Great communication, fantastic chefs and the house cleaners live in property.. downstairs.
The house cleaners were available for anything we needed included unclogging the toilet at 2 am. Be careful not to put toilet paper in the toilet or it may clog,
The chefs took our menu requests each day and then went grocery shopping for the food needed. They made everything from Charcuterie boards to ceviche in coconuts to grilled fish and steaks!!! 10/10
The cons of our stay:
Although the all white home is beautiful, it gets dirty easily. Simply walking inside of the home in shoes will scuff the floor.
The owner of the property was VERY rude. We followed all of the rules of the home. Kept the noise to a minimum and he still threatened to call the cops on us because we did not know there was a difference in rental rates from 8 to 12 people.
He said he regretted renting his home to us. He was actually really nasty to us. And get this, a chair broke as soon as one of my guests sat down and he said we broke his furniture and we'd have to pay for it. My friend fell really hard actually.
Only to find out that the chair was broken via a previous guest. Terrible experience!
Commentaires de Gestion de l’hôtel
27 juill. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for all your kind words as with regards to the villa and its staff. As for me (the landlord) you should just understand that when 12 guests enter the place, based on a booking for 8 guests, without any notice (!), it's being perceived as absolutely unfair and illegal. Especially when it's so hard to make you pay the small additional fee, that is determined by contract... No other comment :-)
par un voyageur
Amazing Stay
Publié le 1 juill. 2023 sur HomeAwayThoroughly enjoyed the house, everyone was super nice and accommodating. The food was absolutely delicious! Would definitely come back and stay!
Commentaires de Gestion de l’hôtel
27 juill. 2023 par VrboOwner, Gestion de l’hôtel
Thank you Ashley. The staff and myself were also delighted to host you at LA MAISON MANATI. Welcome back whenever :-)
