Note fondée sur 97 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,0 Service et personnel
4,3 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 mars 2023 sur Expedia
Commentaires de Gestion de l’hôtel
2 mai 2023 par Hotel cacao, Gestion de l’hôtel
Buen día, Sra. Dalina muchas gracias por su visita, nos da mucho gusto que la experiencia con nosotros haya sido de su agrado. Los esperamos pronto!!!! Gerencia Cacao
par un voyageur
Super
Publié le 20 nov. 2022 sur HotelsTres bel hotel au colme piscine sur le toit superbe cadre magnifique
par un voyageur
Amazing consindering the price
Publié le 21 août 2023 sur HotelsI guess the reviews are very mixed because of different expectations (and I guess Prices).
We payed under 100usd per night in August 2023 and consindering that it was absolutly fantastic! If you expect a 5 star hotel you will probably be disappointed by one of the following things: mirrors weren't spotlessly clean, the bed was standing 90 Degress turned so it might be a bit short for tall people (but 2m wide), no room cleaning included, one of our toilets had trouble flushing (the swimmer kept getting stuck - easy to solve by taking of the lid permanently and giving it a small smack), rather hard matress, streets to the hotel are gravel with some potholes.
If this sounds okay to you, go for it. We absolutly loved it, especially the small private pool on our penthouse terace.
Commentaires de Gestion de l’hôtel
30 août 2023 par Condominio Cacao Tulúm, Gestion de l’hôtel
Hello Natalia, thank you very much for your comments. We really want you to visit our Cacao Tulúm Condominium again in the future. We are going to continue working on the details that concern us and our service so that on your next visit you will return delighted to our facilities. Greetings.
par un voyageur
Publié le 5 août 2023 sur Expedia
This is the WORST place I’ve ever booked! When we 1st came to the property there was no line no wait but when we got to the room the sheets were okay the bathroom was dirty and the toilet seat was broken falling apart (it did when we left) also. There was just dust everywhere. the door of our room DID NOT WORK they actually had to change the battery or lock on our door to fix the key. That made me feel unsafe. The neighborhood is all under construction as it’s a upcoming development. The wi-fi kept having trouble connecting the whole time we were there.The gym equipment is all filthy and disgusting and they have no air conditioning. Th machines are old and hardly work. The pool was also dirty and it was falling apart and mostly warm. The chairs were dirty by the pool as well. There was barely any people there so it was quiet but creepy. There’s only one store around that area everything else u need a taxi or bike but it’s not a safe neighborhood so be careful. I would definitely recommend getting a hotel near the beach when in tulum.
Commentaires de Gestion de l’hôtel
5 août 2023 par Yesenia, Gestion de l’hôtel
Dear Yesenia,We sincerely apologize for the negative experience you had during your stay. Your feedback is crucial to us, and we are actively working to address the issues you've raised. We appreciate your understanding and hope to have the opportunity to make it up to you in the future.Best regards,Cacao Tulum
par un voyageur
Publié le 10 juin 2023 sur Expedia
Excelente servicio e instalaciones. Tido muy limoio y nuevo.
Commentaires de Gestion de l’hôtel
15 juill. 2023 par Hotel cacao, Gestion de l’hôtel
Gracias!
par un voyageur
Publié le 2 juin 2023 sur Expedia
Absolutely beautiful stay ! Staff was great, helpful and friendly. Beautiful property! The towels and linens smelled amazing. Location not far from Main Street for some shopping and restaurants. The only con was the dirt road(s) to the property were very challenging but I would absolutely choose to stay there again.
Commentaires de Gestion de l’hôtel
5 juin 2023 par HOTEL CACAO , Gestion de l’hôtel
Dear Pansy thank you for your comments and visit, we are happy to know about your experience.see you soon !!
par un voyageur
Publié le 25 mai 2023 sur Expedia
Me encanto, fue mejor de lo que esperaba
Commentaires de Gestion de l’hôtel
8 juin 2023 par HOTEL CACAO , Gestion de l’hôtel
Estimada María muchas gracias por tu comentario me alegra saber que fue de tu agrado nuestra propiedad. los esperemos pronto saludos cordiales
par un voyageur
Publié le 22 mai 2023 sur Expedia
Commentaires de Gestion de l’hôtel
15 juill. 2023 par Hotel cacao, Gestion de l’hôtel
Thank you Jim!
par un voyageur
Publié le 17 mai 2023 sur Expedia
Commentaires de Gestion de l’hôtel
15 juill. 2023 par Hotel cacao, Gestion de l’hôtel
Gracias :)
par un voyageur
Publié le 9 avr. 2023 sur Expedia
La propiedad esta en muy buenas condiciones lo unico es que ofrecen limpieza cada tres dias y luego no lo cumplen
Commentaires de Gestion de l’hôtel
2 mai 2023 par Hotel cacao , Gestion de l’hôtel
Buen día Sr. Diego muchas gracias por haberse hospedado con nosotros, lamentamos que su estancia no haya sido del todo satisfactorio para usted, esperamos poder tener una segunda oportunidad para mejorar su experiencia con nosotros, agradecemos su opinión esto nos ayuda a mejorar nuestro servicio. saludos cordiales Gerencia Cacao
