Note fondée sur 14 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,1 Service et personnel
3,0 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Bonne adresse d ecolodge à Tulum avec piscine
Publié le 13 août 2019 sur HotelsBonne adresse a Tulum avec vue sur la canopee.
Propre, grande chambre avec cuisine et terrasse.
Piscine propre et agreable
Parking tres pratique
Wifi correct
Pas de climatisation, il faudrait 2 ventilateurs par lit au lieu d.un
Commentaires de Gestion de l’hôtel
1 sept. 2019 par Jessica, Gestion de l’hôtel
Dear guest, thanks for staying with us.
If you wanted an extra fan you could have asked for it and we would be delighted to help you.
In any case thanks for the comments, we are working to be better.
par un voyageur de Vancouver, BC
Publié le 20 janv. 2021 sur Expedia
SUPER UPSET! This was by far the most misleading, false advertising, fraudulent “hotel” posting I’ve seen to date. We booked this “hotel” during our stay in tulum, and had no idea where it was located for almost 3 hours. Only after speaking to locals (who also had no clue where it was) we stopped at what the address it was supposed to be and knocked on the door of an empty building to see if it was the right place. Mind you There’s absolutely no signage of this hotel in sight. After knocking on the door we were told our room was not ready yet. We came back to checkin and walked around some garden and a deep backyard where the sign finally for this “hotel” was. We were led up to the suite only to be in absolutely shock. The “room/hotel/suite” looks absolutely nothing like what was posted, advertised or shown. There was an uneven stairway with no handrail (super hazardous. My 5 year old
nephew fell trying going up) leading up to the “bedroom” which was furnished with 3 beds, unsanitary conditions, and no doorways. Overall, this was just a nightmare of a booking and will be filing a dispute with this host/listing.
par un voyageur
Publié le 19 mars 2020 sur Hotels
Commentaires de Gestion de l’hôtel
22 mars 2020 par Jessica, Gestion de l’hôtel
Thanks for staying with us, hope you come back soon!
par un voyageur
Pretty decadent stay by beach
Publié le 25 févr. 2020 sur HomeAwayThe stay was as expected but the WiFi was out most of the time as well as issues with electricity an toilet.
Overall convenient spot but not inconvenient circumstances.
par un voyageur de Detroit, MI
Publié le 14 nov. 2018
It is what it says that it is, I will say that. In my opinion, an accommodation such as this appeals to a very specific kind of traveler. If you want an authentic Tulum, Mexico lodging then this will probably be for you. What I mean by authentic is no A/C, few amenities, and feeling at peace with the surroundings. It is a nice apartment for non-discerning guest that is looking for quiet and probably wants to cook meals and explore. There isn't beach access and you will have to find transportation anywhere you want to go. Walking is an option if you don't mind a busy,narrow beach road with cars, bikes, pedestrians, and people hanging out in the street. It is secluded, and hard to find so if you are coming from the airport (2hr drive) get the shuttle from the host. Like I said, specific taste for a stay like this.
Commentaires de Gestion de l’hôtel
19 nov. 2018 par Staff, Gestion de l’hôtel
Thanks for your comments.
par un voyageur
Publié le 16 sept. 2018 sur Expedia
A little misleading - the hotel is not on the beach; you have to cross the road and go into another hotel (and pay) if you want to use the beach. The closest public beach is 1km walk. The beaches also had lots of rotting seaweed (August 2018) which made it very unpleasant. The only way to get around in this area is taxis which are not cheap. The room had no windows just nets which meant it was extremely hot and noise from other guests could be heard during the night. There were lots of mosquitos around the hotel and in the room, despite us using the mosquito nets, spray and coils provided. The shower had poor pressure and no hot water so we didn't even bother to use it and just showered at the pool. The pool was lovely though and the staff were helpful and friendly with great English! Unfortunately I didn't feel like this hotel was worth the price we paid. Next time I would look at staying in the centre of Tulum as everything we did was in the town.
Commentaires de Gestion de l’hôtel
9 mars 2019 par Hi (:, Gestion de l’hôtel
Hello, I'm sorry to hear you had trouble, but if there was no hot water you could have told us to take care of it, and well, about everything else, it's not on our possibilities to change it, although thanks for your comments.
par un voyageur de CDMX
A real disapointment
Publié le 6 sept. 2018 sur Expedia
Contre : Everything
When we booked the room we found a description that said that the place was located 0,1 km from the Beach, what they didnt mention was that the beaches are private ones. The girl in the front desk told us that there where a public beach 1 km from the place. Well, no one knew about it, not even her collegues.
The kitchenware where very filty.
No lights at night so it was an adventure to get to the room by night,
Commentaires de Gestion de l’hôtel
7 mars 2019 par Staff, Gestion de l’hôtel
We're sorry you had a rough time, but you could have told us to make something to make you feel better, instead you decided to leave without saying a thing so we didn't know what happened.
Recommandé
pour Tout le mondepar un voyageur de chicago, il
If it’s what you’re looking for, you’ll love it
Publié le 3 mars 2018 sur ExpediaIt wasn’t a great experience. As a disclosure, i have to say if this kind of experience is what youre looking for, its it. If you want a brand new hotel, with state of the art amenities, you will not get it. However if you want the intimate, off grid style, 100%
Commentaires de Gestion de l’hôtel
9 mars 2018 par nat, Gestion de l’hôtel
thanks
par un voyageur
Publié le 3 mars 2018 sur Hotels
Commentaires de Gestion de l’hôtel
9 mars 2018 par nat, Gestion de l’hôtel
what was the problem
par un voyageur
Paradise Tulum
Publié le 6 févr. 2018 sur HotelsTulum är underbart och så vackert! Huset vi hyrde var i all enkelhet vilket också har sin charm. Självhushåll för 3 pers, bra sängar, terass, gasspis, kylskåp, dusch mm. Hade dock problem med en högljudd generator som lät hela natten. Närhet till havet och ett härligt utbud av restauranger i en fantastisk natur av djungel och lugn atmosfär. Gillar man vattensporter, spa retreats, mat och lata dagar vid stranden så är Tulum perfekt. Det fanns även många bra utflykter i närheten. Paradiset!!
Commentaires de Gestion de l’hôtel
6 févr. 2018 par Nathalie, Gestion de l’hôtel
thanks for your words. we have fixed the generator noise problem. thanks
