Note fondée sur 174 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Front Office Manager, Gestion de l’hôtel
Dear Godivea. Thank you so much for taking the time to share your positive experience! Providing exceptional service is our top priority, and it's rewarding to know that we met your expectations. We look forward to welcoming you back for another wonderful stay in the future!Warm regards, Itzel AlcántaraFRONT OFFICE MANAGER
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Front Office Manager, Gestion de l’hôtel
Dear Daniel.Thank you so much for taking the time to share your positive experience! Providing exceptional service is our top priority, and it's rewarding to know that we met your expectations. We look forward to welcoming you back for another wonderful stay in the future!Warm regards, Itzel AlcántaraFRONT OFFICE MANAGER
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Front Office Manager, Gestion de l’hôtel
Dear Charles. Thank you so much for taking the time to share your positive experience! Providing exceptional service is our top priority, and it's rewarding to know that we met your expectations. We look forward to welcoming you back for another wonderful stay in the future!Warm regards, Itzel AlcántaraFRONT OFFICE MANAGER
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Property was beautiful & super clean!!! Very well kept & staff was super friendly! From the food by the pool to the one in charge of the kids club!Food was ok, I think they need more options. However the entertainment wasn't good!! They need to put music that will appeal to everyone, not what was playing! Also it should be all inclusive, place was pretty pricey & then the food & drinks adds up to a pretty penny!
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Front Office Manager, Gestion de l’hôtel
Dear Maribel. Thank you for your kind words about our hotel! We’re thrilled to hear you found it incredible. However, we’re sorry to learn that the entertainment didn't meet your expectations. Your feedback is invaluable as we strive to enhance our offerings. We hope to welcome you back in the future and provide an even better experience!Sincerely, Itzel AlcántaraFRONT OFFICE MANAGER
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Nos hospedamos del 28 al 30 de Agosto y había mucho ruido, al parecer estaban haciendo remodelación.
Desechos de algún animal (espero que no hayan sido humanos) por el área del Chiringuito a las brasas.
par un voyageur
Publié le 31 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Front Office Manager, Gestion de l’hôtel
Dear Alonzo. Thank you so much for taking the time to share your positive experience! Providing exceptional service is our top priority, and it's rewarding to know that we met your expectations. We look forward to welcoming you back for another wonderful stay in the future!Warm regards, Itzel AlcántaraFRONT OFFICE MANAGER
par un voyageur
Publié le 24 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Front Office Manager, Gestion de l’hôtel
Dear Gerardo.Thank you so much for taking the time to share your positive experience! Providing exceptional service is our top priority, and it's rewarding to know that we met your expectations. We look forward to welcoming you back for another wonderful stay in the future!Warm regards, Itzel AlcántaraFRONT OFFICE MANAGER
par un voyageur de coconutcreek
Publié le 20 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Front Office Manager, Gestion de l’hôtel
Dear Renata. Thank you so much for taking the time to share your positive experience! Providing exceptional service is our top priority, and it's rewarding to know that we met your expectations. We look forward to welcoming you back for another wonderful stay in the future!Warm regards, Itzel AlcántaraFRONT OFFICE MANAGER
par un voyageur
Great service and beautiful property!
Publié le 15 août 2024 sur HotelsOverall the Conrad was a great stay for our family. Pros: they have a great private beach and plenty of pool space. The service was generally fantastic and would probably influence our decision to return. Cons: One of the people in our party arrived with a broken foot and yet the room we were put in was very far despite the hotel being pretty empty. That was a bit frustrating. Beach- There were no rental options to snorkel or paddle (you have to purchase your own equipment at a store). Rental was advertised as an option so this was disappointing. Food: The cuisine options were pretty good for adults but the menus tended to be overly complex (adding as many ingredients as possible). Our kids are very adventurous eaters but even they often chose from the kids menu. Asian restaurant was our favorite.
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Front Office Manager, Gestion de l’hôtel
Dear Brandon. Thank you for your feedback. We're sorry to hear that your experience wasn’t entirely satisfactory. We regret that the beach activity options didn’t meet your expectations and appreciate your suggestion regarding kid-friendly menus. We’re always looking to improve and provide a more complete experience for families. We hope you’ll consider staying with us again so we can offer you a better stay. Thanks for sharing your thoughts!Sincerely, Itzel AlcántaraFRONT OFFICE MANAGER
par un voyageur
Publié le 12 août 2024 sur Expedia
Es un lugar excelente para disfrutar en familia con tranquilidad. Sin embargo, la relación calidad-precio de las bebidas y algunos alimentos deja mucho que desear; por ejemplo, un rib-eye cuesta 3,900 pesos, y los precios de los vinos y las bebidas en general son extremadamente elevados, llegando a ser entre 5 y 10 veces su costo habitual (2300 pesos cuestan los vinos tintos mas baratos de la carta, cuando la botella cuesta al menudeo 300-400 pesos y no son vinos de gran calidad)
Commentaires de Gestion de l’hôtel
13 août 2024 par Front Office Manager, Gestion de l’hôtel
Querido Constantino.Gracias por tus amables palabras y por tomarte el tiempo de dejarnos una reseña! Nos alegra saber que tu experiencia fue positiva. Entendemos tus comentarios sobre los precios y queremos que sepas que estamos continuamente revisando nuestras tarifas para ofrecer una buena relación calidad-precio. Apreciamos tu feedback, ya que nos ayuda a mejorar. Esperamos tener la oportunidad de recibirte nuevamente y ofrecerte una experiencia aún mejor. ¡Hasta la próxima!Saludos, Itzel AlcántaraFRONT OFFICE MANAGER
