Note fondée sur 167 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de coconutcreek
Publié le 20 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Front Office Manager, Gestion de l’hôtel
Dear Renata. Thank you so much for taking the time to share your positive experience! Providing exceptional service is our top priority, and it's rewarding to know that we met your expectations. We look forward to welcoming you back for another wonderful stay in the future!Warm regards, Itzel AlcántaraFRONT OFFICE MANAGER
par un voyageur
Great service and beautiful property!
Publié le 15 août 2024 sur HotelsOverall the Conrad was a great stay for our family. Pros: they have a great private beach and plenty of pool space. The service was generally fantastic and would probably influence our decision to return. Cons: One of the people in our party arrived with a broken foot and yet the room we were put in was very far despite the hotel being pretty empty. That was a bit frustrating. Beach- There were no rental options to snorkel or paddle (you have to purchase your own equipment at a store). Rental was advertised as an option so this was disappointing. Food: The cuisine options were pretty good for adults but the menus tended to be overly complex (adding as many ingredients as possible). Our kids are very adventurous eaters but even they often chose from the kids menu. Asian restaurant was our favorite.
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Front Office Manager, Gestion de l’hôtel
Dear Brandon. Thank you for your feedback. We're sorry to hear that your experience wasn’t entirely satisfactory. We regret that the beach activity options didn’t meet your expectations and appreciate your suggestion regarding kid-friendly menus. We’re always looking to improve and provide a more complete experience for families. We hope you’ll consider staying with us again so we can offer you a better stay. Thanks for sharing your thoughts!Sincerely, Itzel AlcántaraFRONT OFFICE MANAGER
par un voyageur
Publié le 12 août 2024 sur Expedia
Es un lugar excelente para disfrutar en familia con tranquilidad. Sin embargo, la relación calidad-precio de las bebidas y algunos alimentos deja mucho que desear; por ejemplo, un rib-eye cuesta 3,900 pesos, y los precios de los vinos y las bebidas en general son extremadamente elevados, llegando a ser entre 5 y 10 veces su costo habitual (2300 pesos cuestan los vinos tintos mas baratos de la carta, cuando la botella cuesta al menudeo 300-400 pesos y no son vinos de gran calidad)
Commentaires de Gestion de l’hôtel
13 août 2024 par Front Office Manager, Gestion de l’hôtel
Querido Constantino.Gracias por tus amables palabras y por tomarte el tiempo de dejarnos una reseña! Nos alegra saber que tu experiencia fue positiva. Entendemos tus comentarios sobre los precios y queremos que sepas que estamos continuamente revisando nuestras tarifas para ofrecer una buena relación calidad-precio. Apreciamos tu feedback, ya que nos ayuda a mejorar. Esperamos tener la oportunidad de recibirte nuevamente y ofrecerte una experiencia aún mejor. ¡Hasta la próxima!Saludos, Itzel AlcántaraFRONT OFFICE MANAGER
par un voyageur
Publié le 8 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 août 2024 par Front Office Manager, Gestion de l’hôtel
Dear Damel. We're thrilled to know that we were able to meet and even surpass your expectations during your stay. We look forward to the pleasure of hosting you again soon for another outstanding stayRegards, Itzel AlcántaraFRONT OFFICE MANAGER
par un voyageur
Publié le 8 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 août 2024 par Front Office Manager, Gestion de l’hôtel
Dear Natalie. Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay. Providing exceptional service is our top priority, and it's rewarding to know that we met your expectations. We look forward to welcoming you back for another wonderful stay in the future!Warm regards, Itzel AlcántaraFRONT OFFICE MANAGER
par un voyageur
Publié le 8 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 août 2024 par Front Office Manager, Gestion de l’hôtel
Dear Jose. We're thrilled to know that we were able to meet and even surpass your expectations during your stay. We look forward to the pleasure of hosting you again soon for another outstanding stayRegards, Itzel AlcántaraFRONT OFFICE MANAGER
par un voyageur
Publié le 1 août 2024 sur Expedia
Everything was beyond my expectations!!! Luxurious and impeccable!
Commentaires de Gestion de l’hôtel
8 août 2024 par Front Office Manager, Gestion de l’hôtel
Dear Ebel. Your generous review warms our hearts! Knowing that we could contribute to making your stay special is truly gratifying. Our team is dedicated to providing a memorable experience, and we're thrilled to have succeeded with you. We eagerly await the opportunity to host you once more and create more wonderful memories together.We can't wait to have you as our guest again soon!Best regards, Itzel AlcántaraFRONT OFFICE MANAGER
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 août 2024 par Front Office Manager, Gestion de l’hôtel
Dear Alison.We're thrilled to know that we were able to meet and even surpass your expectations during your stay. We look forward to the pleasure of hosting you again soon for another outstanding stayRegards, Itzel AlcántaraFRONT OFFICE MANAGER
par un voyageur
Publié le 31 juill. 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
8 août 2024 par Front Office Manager, Gestion de l’hôtel
Dear Mark. We're thrilled to know that we were able to meet and even surpass your expectations during your stay. We look forward to the pleasure of hosting you again soon for another outstanding stayRegards, Itzel AlcántaraFRONT OFFICE MANAGER
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Beautiful property and they offered vegan options. Also, it was very romantic for our honeymoon. However, I love all inclusive resorts. They food and drink may add up quickly.
Commentaires de Gestion de l’hôtel
8 août 2024 par Front Office Manager, Gestion de l’hôtel
Dear Lakisha. We are sincerely grateful for your positive feedback. It's wonderful to hear that we exceeded your expectations. Our team works hard to ensure every guest has a fantastic experience, and your kind words inspire us to continue our commitment to excellence. Thank you for choosing us, and we can't wait to welcome you back for another exceptional stay!Sincerely, Itzel AlcántaraFRONT OFFICE MANAGER
