Ratings based on 48 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.3 Service & staff
3.8 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 3, 2024 on Expedia
They says pet friendly but received hostility when in rough fly pet
Told there is zero tolerance for pet, the ‘welcome’ was stressful, frustrating and false accusations left me feeling unsafe here.
The manager, Andrea is unprofessional and argumentative
There are railings missing from the 2nd floor porch which feels unsafe
Comment from Hotel Management
Apr. 5, 2024 by A, Hotel Management
Dear Browny .. is a shame that you think this of our hotel .. when we have evidence of all communication which was nothing but polite since the beginning. But you were under stress cause you had problems with your dog on the street which is not the responsibility of the hotel. We tried to be helpful to you, But you were very argumentative and not wanting help. You decided to stay longer in the hotel so maybe we are not as bad as you said.. and you decided to get rid of your dog. Which was your decision NOT our request...
by A traveller
Posted Apr. 2, 2024 on Expedia
by A traveller
Posted Feb. 14, 2024 on Expedia
by A traveller
Posted Jan. 26, 2024 on Hotels
by A traveller
Posted Jan. 4, 2024 on Expedia
by A traveller
Perfect stay :)
Posted Jul. 23, 2023 on HotelsWe loved staying at Cormoran, with a private Cenote, you can go swimming and kayaking, and they have free to hire bikes to ride around Tulum. The hotel is a little bit out of the main restaurant area so it’s really lovely and quiet. The staff are very friendly and helpful.
Comment from Hotel Management
Sep. 13, 2023 by Gonza, Hotel Management
Thanks for taking the time to leave us a review Jessica! Glad we could make you feel comfortable during your stay here in Tulum.
by A traveller
Posted Mar. 24, 2023 on Expedia
Comment from Hotel Management
Apr. 13, 2023 by hotel cormoran , Hotel Management
hola muchas gracias por su visita esperamos verlos de vuelta
by A traveller
BED BUGS
Posted Feb. 2, 2023 on HotelsBooked six nights at Cormoran Tulum (partner hotel to Posada Lamar and Casaambar) but left the first morning after being bitten all-night then waking up to bedbug blood-stained sheets. Hotels.com (aka Expedia) advised us to check-out immediately, assuring us they’d escalate the health violation issue to obtain a refund from the hotel. 72 hours later, Hotels.com responded, “The hotel has advised they will only honor the original cancellation policy and have declined your refund request.” In the end, one sleepless night cost us nearly $1,000. Needless to say we wouldn’t reco Cormoran or Hotels.com/Expedia.
Comment from Hotel Management
Feb. 16, 2023 by Leo, Hotel Management
ok! checkead
by A traveller
BED BUGS
Posted Dec. 21, 2022 on HotelsBooked six nights at Cormoran Tulum (partner hotel to Posada Lamar and Casaambar) but left the first morning after being bitten all-night then waking up to bedbug blood-stained sheets (photos attached). Hotels.com advised us to check-out immediately, assuring us they’d escalate the health violation issue to obtain a refund from the hotel. 72 hours later, Hotels.com responded, “The hotel has advised they will only honor the original cancellation policy and have declined your refund request.” In the end, one sleepless night cost us nearly $2,000.
Comment from Hotel Management
Jan. 14, 2023 by ..., Hotel Management
...
by A traveller
Posted Dec. 2, 2022 on Expedia
I love this little boutique hotel. The rooms are big and super clean. It was quiet and close to the hotels I like to go to. They have a really nice cenote. Highly recommended, I will definitely stay there again.
Comment from Hotel Management
Dec. 2, 2022 by Sabyna Domingos, Hotel Management
Thank you so much for your comments, our team works very hard to offer a service with quality and warmth.
