Note fondée sur 262 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 août 2019 sur Hotels
Commentaires de Gestion de l’hôtel
29 août 2019 par Gabriel Maya - General Manager, Gestion de l’hôtel
Tashi Delek dear Viktor!
Thank you for your qualification on hotels.com
Come back soon!
par un voyageur
Publié le 5 août 2019 sur Expedia
Commentaires de Gestion de l’hôtel
5 août 2019 par Gabriel Maya - GM, Gestion de l’hôtel
Thank you for your qualification.
par un voyageur
Publié le 29 sept. 2024
it was ok
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Thalia Plascencia, Gestion de l’hôtel
Tashi Delek dear Julio, May infinite blessings be on your path, Thank you so much for taking the time to share your experience with us! It was a pleasure having you with us! We’re looking forward to seeing you soon!Blessings,Thalia PlascenciaDelek Tulum
par un voyageur
Publié le 27 sept. 2024
it was good and they treated us really nice
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Thalia Plascencia, Gestion de l’hôtel
Tashi Delek dear Julio, May infinite blessings be on your path, Thank you so much for taking the time to share your experience with us! It was a pleasure having you with us! We’re looking forward to seeing you soon!Blessings,Thalia PlascenciaDelek Tulum
par un voyageur
Publié le 11 sept. 2024
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Thali, Gestion de l’hôtel
Tashi Delek dear Mario, May infinite blessings be on your path, Thank you for taking the time to share your score with us. We truly care for our guests experience so we would love to understand what happened so we can learn from it and hopefully make this right. If you wish to provide us further details, please do not hesitate to contact us. We will be happy to assist. Blessings, Thalia PlascenciaDelek Tulum
par un voyageur
Publié le 22 août 2024
The staff are so rude and ignorant, they are so focused just on making money , and the quality of service !
Commentaires de Gestion de l’hôtel
28 août 2024 par Delek Tulum, Gestion de l’hôtel
Tashi Delek dear Mario, may infinite blessings be on your path,We usually start by thanking our guests for their feedback. However, on this occasion, we would like to invite you to use more appropriate language as some of the words you used are offensive. We have checked with all the relevant departments for more information for any inconveniences you may have had during your stay. Still, we are unable to understand what you meant with your comments. If you wish to discuss this further and help us make this better, please do not hesitate to contact us. We will be happy to assist. Blessings,Thalia Plascencia
par un voyageur
Publié le 8 juill. 2024 sur Expedia
Staff was friendly, we could walk from our beach front room to taboo, the jungle gym, other nice restaurants. Hotel was peaceful and quiet at night.
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Thalia, Gestion de l’hôtel
Tashi Delek dear Angelique, May infinite blessings be on your path,Thank you so much for taking the time to share your experience with us! We’re delighted to hear you found our staff friendly and accommodating, and that you took advantage of our prime location. We truly appreciate your preference and we look forward to welcoming you again!Love and blessings,Thalia PlascenciaDelek Tulum
par un voyageur
Publié le 2 juill. 2024 sur Expedia
Highly recommend staying here! Great location and accommodations. Staff was extremely friendly and helpful as well! Room was great and air conditioned. Front desk was extremely responsive when texted for requests. Excellent food too!
Commentaires de Gestion de l’hôtel
3 juill. 2024 par Thalia, Gestion de l’hôtel
Tashi Delek dear Lindsay, May infinite blessings be on your path,Thank you so much for your kind review and score. It really means the world to us! We’re thrilled to hear you liked the premises, location and service. I agree with you, our superb Front Desk Team is wonderful and a credit to our business. I’m sure they’ll be delighted to read your comments too.It was a pleasure having you with us. We’re already looking forward to seeing you again soon. Love and blessings,Thalia Plascencia Delek Tulum
par un voyageur
Publié le 24 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 juin 2024 par Thalia , Gestion de l’hôtel
Tashi Delek querido Juan, que infinitas bendiciones estén en tu camino,¡Muchísimas gracias por tu calificación de 5 estrellas! Esperamos que hayas tenido una maravillosa estancia. Agradecemos tu preferencia y deseamos tener la oportunidad de recibirte de nuevo muy pronto.Amor y bendiciones,Thalia PlascenciaDelek Tulum
par un voyageur
Publié le 19 juin 2024 sur Expedia
The property is beautiful, the staff and service is amazing and the restaurant is delicious.
Commentaires de Gestion de l’hôtel
20 juin 2024 par Delek Tulum, Gestion de l’hôtel
Tashi Delek dear Ernesto, May infinite blessings be on your path, Thank you so much for your kind words and score! We’re thrilled to hear you liked the property, restaurant and friendly service. Your positive feedback truly means the world to us!It was such a pleasure having you here. We’re already looking forward to welcoming you again soon!Love and blessings, Thalia Plascencia Delek Tulum
