Note fondée sur 916 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,1 Service et personnel
3,9 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 avr. 2024 sur Expedia
Nice place. Great service. A good choice
Commentaires de Gestion de l’hôtel
6 avr. 2024 par E-Concierge, Gestion de l’hôtel
Dear guest.We thank you for posting the review of your stay at Dreams Tulum Resort & Spa.We are glad that we met your expectations.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa
par un voyageur
Publié le 13 juill. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
3 août 2023 par E-Concierge, Gestion de l’hôtel
Dear guest.Thank you for rating your experience at our resort.We are glad that you enjoyed your stay.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa
par un voyageur
Grande deception
Publié le 23 janv. 2023 sur HotelsNouveau séjour entre amis au DREAMS après celui de 2015.Grande deception
Si le cadre est toujours aussi remarquable , la qualité de l accueil et celui de la restauration est en très forte baisse.La qualité du buffet du matin reste la seule convenable, la priorité semblant etre donné le midi et surtout le soir aux multiples evenements type mariage anniversaire
Bref deçu d y avoir emmené des Amis
par un voyageur
Publié le 7 févr. 2022 sur Expedia
GREAT PLACE
Commentaires de Gestion de l’hôtel
15 févr. 2022 par E-Concierge , Gestion de l’hôtel
Thank you for your rate and visit, we are looking forward to welcome you soon.
par un voyageur
Publié le 20 sept. 2024 sur Expedia
I did not receive any VIP except bottle of wine, but I had already all inclusive so I can get the alcohol there that I paid for alcohol was so cheap. It was more taste at all. It was watering feel like everything was good but alcohol was so cheap.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Josue Candia Chief Concierge Dreams Tulum Resorts , Gestion de l’hôtel
Dear guestThank you so much for taking the time to write down this review, were concern that your experience was affected by this specific topic about our service, we would like to confirm that well taking the properly feedback on this area in order to improve the experience of our guests, and hope see you again to share more memories and the energy and fun of our beloved resort, sincerely
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Very nice, and clean the staff was very friendly
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Josue Candia Chief Concierge Dreams Tulum Resorts , Gestion de l’hôtel
Dear SergioIts such a pleasure for Dreams Tulum Resort & Spa to know that you get that level of experience to highlight our cleanliness and our beloved staff, hoping you get great memories from your stay, we send greeting until the next time!
par un voyageur
Publié le 19 sept. 2024 sur Hotels
Old and dirty
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Josue Candia Chief Concierge Dreams Tulum Resorts , Gestion de l’hôtel
Dear ShaziaThank you for the time to pointing this aspects of your stay with us, we can assure you that every comment add value to recognice all the oportunities that weve to improve our services, we expect that this do not dismiss the chance to enjoy your stay here
par un voyageur
Publié le 17 sept. 2024 sur Expedia
It was a great experience! The Mexico culture night and all the entertainment events were so amazing. Loved the staff! They were super attentive and took care of us! Shout out to Edwin on the bar!
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Josue Candia Chief Concierge Dreams Tulum Resorts , Gestion de l’hôtel
Dear GuestIts such a pleasure for us to hear that your experince with us was so exceptional and that you get memories about the mexican culture and our beloved staff, hoping see you soon we thank you for staying with us.
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Josue Candia Chief Concierge Dreams Tulum Resorts , Gestion de l’hôtel
Dear GuestWe would like to thank you for your score, and well really appreciate if you can share with us more about your experience and how we can improve our service, hoping that despite of any inconveniences you were able to enjoy your stay we remain attentive to your comments, sincerely
par un voyageur de Tucson
Publié le 9 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 sept. 2024 par E-Concierge, Gestion de l’hôtel
Dear guest. Thank you for sharing the rating of your experience at our resort. Sincerely. Seve OyE-ConciergeDreams Tulum Resort & Spa.
