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Erena Tulum

3.0 star property
3-star condo near Playa Paraiso

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Photo gallery for Erena Tulum

2 outdoor pools, free cabanas, pool umbrellas
King Suite with Balcony | Living room
King Suite with Plunge Pool
Laptop workspace, iron/ironing board, free WiFi, bed sheets
2 outdoor pools, free cabanas, pool umbrellas

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Air conditioning

Explore the area

Map
C.8 Sur La Veleta, Tulum, QROO, 77765
  • Tulum Mayan Ruins
    ‪10 min drive‬
  • Tulum Beach
    ‪13 min drive‬
  • Playa Paraiso
    ‪20 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪43 min drive‬

Room options

View all photos for King Suite with Plunge Pool

King Suite with Plunge Pool

King Suite with Plunge Pool

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for King Suite with Balcony

King Suite with Balcony | Balcony view

King Suite with Balcony

  • 44 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

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About the area

Tulum

Seaside stay .With a stay at this La Veleta condo, you'll be within half a mile (1 km) of Holistika Art Walk and 2 miles (3 km) of Hospital de Tulum. Dos Aguas Park and Hunab Lifestyle Center are also within 3 miles (5 km).
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What's nearby

  • Tulum National Park - 5 min drive - 4.5 km
  • Gran Cenote - 7 min drive - 6.6 km
  • Tulum Mayan Ruins - 10 min drive - 6.0 km
  • Tulum Beach - 13 min drive - 5.7 km
  • Playa Paraiso - 20 min drive - 7.5 km

Getting around

  • Tulum Intl. Airport (TQO) - 43 min drive

Restaurants

  • ‪Sukhothai - ‬13 min walk
  • ‪El Camello Jr - ‬13 min walk
  • ‪La Taqueria Pinches Tacos Shop - ‬1 min walk
  • ‪Vaivén - ‬1 min walk
  • ‪La Consentida - ‬6 min walk

About this property

Entire place

You'll have the entire condo to yourself and will only share it with other guests in your party.

Erena Tulum

3-star condo near Playa Paraiso
Erena Tulum offers its guests 2 outdoor swimming pools. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

A rooftop terrace, tour/ticket assistance, and a garden are also featured at Erena Tulum. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Tulum condo.

  • 12 guestrooms or units
  • Manager's reception (free)
  • Terrace on the roof
  • Cabanas by the pool (free)
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Tour and ticket information
  • Concierge
  • Garden
  • Outdoor picnic space
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Erena Tulum offers 12 air-conditioned accommodations with private pools and hair dryers. Accommodations at this 3-star condo have kitchens with full-sized refrigerators/freezers. Bathrooms include showers with rainfall showerheads.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). 40-inch Smart televisions come with digital channels and Netflix. Housekeeping is provided daily.

Languages

English, Spanish

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Property amenities

Beach

  • Beach shuttle (surcharge)

Pool/Spa

  • 2 outdoor pools
  • 24-hour pool access
  • Free pool cabanas
  • Pool umbrellas
  • Private pool

Internet

  • Available in the condo: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Beach shuttle (surcharge)
  • Free uncovered self parking on site

Kitchen

  • Cleaning supplies
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Toaster

Dining

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Free daily manager's reception
  • Private picnics

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with digital channels
  • Netflix
  • Streaming services

Outdoor areas

  • Firepit
  • Fully-fenced
  • Garden
  • Outdoor furniture
  • Picnic area
  • Rooftop terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (40 inch wide door)
  • Front entrance ramp
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-width doorways
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Concierge services
  • Housekeeping (daily)
  • Iron/ironing board
  • Tour and ticket assistance

Location highlights

  • In a national park
  • In a village
  • Near the sea
  • On the boardwalk/promenade

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • First aid kit
  • Fire extinguisher

General

  • 12 units
  • Garden

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
If you are planning to arrive after 1:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, key retrieval

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fee: USD 15 per accommodation, per stay

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation.

We should mention

  • Pool access is available 24-hours a day.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Erena Tulum Condo
Erena Tulum Tulum
Erena Tulum Condo Tulum
Erena Tulum Mindful Hotel
Erena Tulum Mindful Condos

Erena Tulum Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 14 out of 26 reviews
Rating 8 - Good. 6 out of 26 reviews
Rating 6 - Okay. 2 out of 26 reviews
Rating 4 - Poor. 1 out of 26 reviews
Rating 2 - Terrible. 3 out of 26 reviews

8.8/10

Cleanliness

8.6/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Shanice

Stayed 1 night in Dec 2024

8/10 Good

Arica

Liked: Cleanliness, property conditions & facilities
I would have had a better stay but the electrical plug in the Kitchen was disfunctional making a loud popping noise the entire time i was there. The room was clean however my bedsheets were dirty or stained upon arival. When i notified staff they changed the sheets but not the comforter. I slept on pool towels. The comforter smelled like dog and had some pet hairs on the bed. I was eventually moved to another room on my last night but that room needed some painting especially in the bathroom. Around the property is very clean. The hotel seems to be newly built or renovated and some rooms are still being renovated and constructed. Erena has constant hot water, flushing toilets, And i never lost power. Location is excellent!! Remember Tulum doesn’t have street lights. Erena is a few blocks from restaurants, hookah bar, and shops. Only 8 minutes from downtown where the ADO bus station is located. 16 minutes from Beach Clubs. I absolutely loved the location. Erena does not have a restaurant or bar service. The closest food is an Italian restaurant that has pizza and other stuff. Staff was very nice. I would stay again but I would ask for a newer room within the hotel.
Stayed 4 nights in Dec 2024

8/10 Good

Marisa

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay. This isnt a hotel They're condo apartments. Everything was very clean. We only had a problem with our shower but, the maintenance crew were working on it. This is a perfect stay of you want to stay in downtown Tulum. A good amount of tourist but not so many where you're crowded. The staff, Veronica and Sara were excellent for help and advice of what to do, or eat.
Stayed 3 nights in Dec 2024

10/10 Excellent

Amy

Liked: Cleanliness, property conditions & facilities
Very happy with my stay. Sara, was very friendly.
Stayed 1 night in Dec 2024

8/10 Good

Antrice

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved everything except we needed more towels!
Stayed 2 nights in Dec 2024

2/10 Terrible

Quania

Travelled with family
Disliked: Cleanliness, room comfort
Called the property many of times trying to get the exact location I even emailed them. No response still to this day I haven’t heard back from them. It’s listed under hotels but that it’s not. It’s actually called Erena mindful apartments and not Erena Tulum. Check in was at 2pm the room wasn’t ready until 4:30pm. Finally go into the room after she’s done cleaning it. Stains on the pillow cases an sheets. Old food particles left in the sink , dead gnats in the lining of the freezer, mildew, mold, and nasty green grime on the shower head. Overall unacceptable. We gathered our things and left didn’t even stay there none of the days. I requested a refund and still haven’t heard anything
Stayed 2 nights in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Amazing stay. Loved everything about it. Looking forward to going back.
Stayed 7 nights in Mar 2024

10/10 Excellent

London

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was our first time to Mexico and couldn't have picked a better hotel to enjoy our stay at. The front desk woman was so nice and really helpful with any questions we had. It's located in a quiet area with restaurants and pharmacies nearby it was also walkable to downtown shops. I would highly recommend anyone to stay here and will defiantly be back!
Stayed 4 nights in Feb 2024

10/10 Excellent

ABI

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Veronica the receptionist is so lovely! was so sweet and helpful, made our stay in Tulum much more easier and pleasurable
Stayed 4 nights in Jan 2024

10/10 Excellent

DEYANIRA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved our stay here at Erena. Friendly staff always happy to help. Room was very clean and comfortable and cozy. The rooftop pool is beautiful and the pilla outside the room was great too. The streets around there are not concrete so it can be difficult to walk around or even trying to get a taxi. So mame sure you get a taxi contact so you don't go thru any trouble. But the apartment and the room and the property are worth. Definitely recommend and Definitely would come back because its in a great location.
Stayed 3 nights in Jan 2024

8/10 Good

Alejandro

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property was very nice in general, the condition was good and you could tell it was a very new construction with very nice surrounding properties. I do want to shout out Veronica who was the person that was there to assist us throughout our stay, she was amazing, hospitable, kind, honest, and approachable. She was the key for us to get a glimpse of how things worked in Tulum and what our best options were. I must confess I was a little concerned about the fact that Veronica was the only one running the show at all times and of course, she has a life so I did not expect her to be there 24/7 which makes me feel a little uneasy if I had any requests or questions during times she was not on property, thankfully I had no requests or anything very urgent during times she was not there. It is important to note that this is not a hotel but more like apartments you rent for the time being so do not expect your room to be made up every day or have a fresh new set of towels delivered to you every day. Overall great experience at Erena I would consider staying again.
Stayed 5 nights in Jan 2024

10/10 Excellent

Andrei- Alin

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Great place !
Hotel is really clean, with great spacious rooms. In our room we had a hair dryer, microwave, aircon, tv and loads facilities. Staff was great and friendly, helping us with anything that we needed. On the rooftop you can find an infinity pool which has sun almost all day, and sunbeds. Nice touch. We were supposed to stay only 3 nights but we have extended another 3.
Stayed 3 nights in Jan 2024

8/10 Good

Julio

Liked: Cleanliness, room comfort
Stayed 6 nights in Jan 2024

8/10 Good

Ricardo, Cancún

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing rooms and amenities, great property, the service was friendly and effective, the only downside is the location incomplete roads, far from points of interest and hard to get a taxi.
Stayed 1 night in Dec 2023

10/10 Excellent

Daniel, Portland

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was huge, nicely appointed with solid AC and a big TV.
Stayed 5 nights in Dec 2023

10/10 Excellent

MARIA JOSE

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Excelente atención en la reserva (Amanda) y durante estancia (Vero), nuevo edificio, las habitaciones están muy bonitas decoradas, el roof es un área muy agradable para estar en la alberca con sombra, mesas, barra, camastros, con vista vegetación y lindos pájaros (vimos tucanes) ;) .
Stayed 1 night in Aug 2023

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Me gustó el espació, solo q sii mejoría la alberca de abajo
Stayed 2 nights in Dec 2024

6/10 Okay

Lester

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Gran lugar, pero tiene dos detalles muy importantes. 1 la puerta tiene un espacio muy grande entre el suelo y la parte baja de la puerta lo que hace que se meta mucha agua cuando llueve y bichos. 2 el aire acondicionado está muy pequeño para el cuarto
Stayed 1 night in Sep 2024

4/10 Poor

Diana Karen

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Pésima higiene, cuarto con cucarachas
A nuestra llegada no estaba disponible la habitación que reserve, me dieron otra y al siguiente día me cambiaron, cuando regrese en la noche encontré como 7 cucarachas en la habitación, les comente y dijeron que es normal jajaja, me realizaron cambio a otra habitación al siguiente día que tampoco fue de la categoría que reserve, y me realizaron un pequeño descuento en compensación, imagino que con eso creen que compensan todo lo malo pero no!!!
Stayed 4 nights in Feb 2024

2/10 Terrible

EDWIN

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
La propiedad cuenta con problemas de electricidad y estuvimos dos días sin ella. Además de qué el servicio con la recepcionista y el dueño fue muy mala. Quisieron cobrar las dos noches cuando estuvimos sin electricidad. No recomiendo el lugar porque el dueño ni la recepcionista se hace cargo de los problemas. No cuentan con planta de luz para este tipo de situaciones tomen precauciones en sus vacaciones
Stayed 3 nights in Jan 2024