Note fondée sur 1 257 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 janv. 2024 sur Expedia
Pas vraiment eu une excellente expérience. Les employés des restaurants sont vraiment gentils, bon services. À part le resto mexicain Maxal, les autres restaurants c’était pas vraiment bon. Mais, Maxal, excellent et créatif, bien interprété. On a adoré. Les enfants ont aimé le parc aquatic et autres.
On ne retournera pas à cette hôtel. Il y a beaucoup mieux.
par un voyageur de Mont-Royal
Publié le 8 janv. 2024 sur Expedia
par un voyageur
Publié le 9 déc. 2023 sur Expedia
par un voyageur
Excellent hotel
Publié le 25 déc. 2022 sur HotelsTrès beau resort avec installations neuves. La nourriture est tres bonne et variée. Les restaurants à la carte peuvent être réservés sans limitation. Piscine pour les enfants top avec des petits toboggans et jets d'eau. Petite plage avec accès par endroits sans pierres.
Commentaires de Gestion de l’hôtel
3 janv. 2023 par Journey Ambassador, Gestion de l’hôtel
RESPUESTA CORTA EN REVIEW SIN COMENARIOSOn behalf of all your friends at Hilton Tulum we would like to thank you for taking the time to share a review about your recent stay but mainly for choosing us as your destination. We appreciate your recent review.We are looking forward your next visit.Sincerely,Andrea MárquezJourney Ambassador
par un voyageur
Publié le 7 juill. 2022 sur Expedia
Tres bel hotel et excellente nourriture. Pas de plage , beaucoup d’algue et rocheux . Mais les piscines sont superbes .
Établissement neuf
Commentaires de Gestion de l’hôtel
13 juill. 2022 par Journey Ambassador, Gestion de l’hôtel
Dear Mrs. Isabelle,
On behalf of all our team we would like to thank you for taking the time to share such lovely comments. We will keep working to create amazing experiences to all our guests. We are looking forward your next visit.
Julieta Broca
par un voyageur
Publié le 19 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par Hotel Manager , Gestion de l’hôtel
We sincerely apologize for any shortcoming on our end, we are saddened to learn your stay was not enjoyable; and we hope you can give us the opportunity of changing your perception of our services.
par un voyageur
Publié le 18 août 2024 sur Expedia
Great location, fantastic food and beverage options. The staff was very friendly and well trained. Our pool waiter Javier was phenomenal and very attentive. Gabriel at Cocomare was fantastic and Jamie / Sergio at Mexcal gave us great service too
We did a tequila tasting at the resort and Angel the mixologist did a great presentation
Service like this confirms that we will be back
Commentaires de Gestion de l’hôtel
18 août 2024 par Hotel Manager , Gestion de l’hôtel
It fills us with joy to know that we managed to make your visit a pleasant experience for you, without a doubt our service is one of our strengths and it is a pleasure for us to take care of every detail and create lifetime memories.We will be pleased to welcome you back!Sincerely,Felix SchlokatHotel ManagerHilton Tulum Riviera Maya All-inclusive Resort
par un voyageur
Publié le 17 août 2024 sur Expedia
This is an amazing, beautiful resort. The architecture and furniture are phenomenal. There are wonderful stone and wood elements throughout the lobby and entrance area. I appreciated all the small details. You are staying in quiet luxury.
I’ve stayed in several hotels and resorts, but this is my favorite. We swam in the pool every morning and enjoyed the ocean views. The buffet was amazing, with lots of choices. The staff is very friendly and helpful. We had the best time. We even extended our trip a couple of days, just to relax and enjoy ourselves. It’s about 15 minutes from Tulum. You’ll have to take a taxi and it was over $100 RT. Which is very expensive! But there are some great restaurants in Tulum. Overall, 10/10. We’ll definitely come again!
Commentaires de Gestion de l’hôtel
18 août 2024 par Hotel Manager, Gestion de l’hôtel
Thank you for your 5 star review, we are beyond thrilled to hear that you had a wonderful stay. Our team is extremely committed and passionate about what they do and it’s inspiring feedback like yours that motivates them into providing a superb guest experience. The best reward we could have is such an amazing review. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.
par un voyageur
Publié le 16 août 2024 sur Expedia
This all inclusive hotel was beautiful! Every area is designed so well. The restaurants were all gorgeous with an upscale menu. The staff was attentive and friendly, and made our stay great. I loved our room, it was spacious, clean, and had a nice balcony. The only down side for me was that the beach this property is on is not that great. However, there are many pools to swim in and lounge at.
Commentaires de Gestion de l’hôtel
16 août 2024 par Hotel Manager , Gestion de l’hôtel
We thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail.
par un voyageur
Publié le 13 août 2024 sur Expedia
Very nice hotel. It’s just a place to go relax and have a good time. No partying at all
Commentaires de Gestion de l’hôtel
16 août 2024 par Hotel Manager , Gestion de l’hôtel
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.
