Avis Hotelito Azul

hello Carl, Thank you for your review we are glad you had a good time with us. Its always a pleasure to have you in the hotel. Have a great day !

Thank you so much for the time your took to write your review, we really appreciate it and are happy you had such an amazing time and experience at Hotelito Azul :) please come back to visit us again soon!

Thank you for your comments, but you’re rating a parking that doesn’t belong to us, some renovations going on around, which too do not belong to the property, and the one party from “the Bronx” (totally agree with you, poor taste in their part) that also wasn’t at our property :) but we do thank you for your great comments regarding our staff!

Dear Lauren! We happy to know that your experience with us was fantastic! We hope to have here for your next trip! Warm regards from Tulum!

Bonjour Jeremy, Merci pour tes commentaires et nous esperons pouvoir vous accueillir a nouveau bientot. Amicalement Eduardo C. Gerent General Hotel

Dear EdithWe are very sorry for the bad experience you explain here you had, although we would like to point some things out about it, since most of them were out of our control/ jurisdiction. The transportation company is not ours, we only send you the details from them, its up to you to book it or no. The holding for incidentals is 300 usd and this is a standar in most of the hotels around the world, it is a deposit like you are saying and it has to be with a credit card, we never charge 400 usd as you are claiming we did. The form signed is for the key of the room and the beach towels, this is a policy in case you lose the items, not an extortion but a quote on how much it will cost to you if you lose them. When you reach out front desk with your concerns, they address them immediately, and those concerns were about the weather, you told the team that you were on your second honey moon and the rain was not fitting for you, later requested a refund because of it and when the team deny it since the reservation was ongoing and the terms and conditions of yours were non refundable, you threatened them with this review. The Ac of your room works perfectly, you deny the assistance after you report it but we check all the rooms before check in and after check out. Restaurants are not part from the hotel, we will pass your commentaries to their managers, also you can leave them a note directly on their own websites. It seems unfair that you blame the staff because of the rain, front desk assist you even before arrival with your inquiry about changing dates without penalty, among other recommendations that you requested via WhatsApp. It only remains for us to wish you the best, we hope that in the near future you give us another opportunity to experience Hotelito Azul at its best.

Dear Mariangel, we appreciate the rating you give us and the beautiful words to refer to our staff, perhaps it may seem expensive but the facilities are well equipped and are constantly maintained to ensure the best experiences to our guests, when you visit us again please contact our number or mail to offer the best rate we have available, greetings.

Dear Rebecca we appreciate the rating you have given us, it was an honor to host you in Hotelito Azul, we hope you come back soon to give you a better experience, greetings.

Dear Rebecca, we are sorry to hear that the time designated for the use of the gym was not favourable for the activities you had planned, we were unaware of the importance of carrying out your routine in the early hours of the morning, we hope that in the near future you will give us the opportunity to offer you a better experience and we can reach an agreement that satisfies both of us for the use of the facilities without affecting any other guest. For now we wish you and your family a safe and happy homecoming.

Dear Kristen, we are sad to see that you had a bad experience but reading your comments, you’re upset because you had to pay cash for drinks and in your opinion were too expensive, and that makes it criminal? Also because the bars closed at 10pm as advertised, and that also makes it terrible? I don’t think that Casa Malca offered you cheaper drinks or free beers, as you expected as their pricing is higher, but anyway, you can trash out all you want, at the end of the day, all you were interested in was free things or otherwise you would complain and write a bad review, unfortunately, we don’t tolerate blackmail and will for sure see that in the hand full of times it has happened and ended the same as your experience. As you said, you can read that on google and see our policy towards blackmail. Thank you.