Note fondée sur 38 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,6 Service et personnel
4,7 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 août 2024 sur Expedia
Superbe hôtel avec un cenote en plein centre.
Beaucoup de plantes partout. C’est un environnement très reposant. Vélo sur place très pratiques.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Lucia, Gestion de l’hôtel
Merci beaucoup pour votre aimable avis. Nous apprécions grandement vos commentaires. Nous espérons vous accueillir à nouveau comme invité.
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Very peaceful, but easy access to town and to the ruins via hired bikes.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Lucia, Gestion de l’hôtel
We're very glad to know that you enjoyed your stay with us, Colm! Hope to have you again anytime soon.
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Interior, the property is gem. The atmosphere they provide is great. Definitely a location for a relaxing break single or a couple’s retreat. I went with my significant partner and we loved it.
Pros:
The communication that Kan has is great. You can chat with them via WhatsApp.
They have someone watch your vehicle overnight, we rented a mo-pad and they made me feel safe leaving it there.
THE FOOD IS GREAT, they have their own “restaurant” and speakeasy. Drink are good, if you have a big tolerance then you’ll need a couple of drinks, I had about 4/5 (mixed drinks) and the alcohol wasn’t hitting.
They’re near a beach, and honestly you need to visit the PRIVATE beach club they have to offer. Pricing isn’t bad for the visit. We were there for 5hrs.
Cons:
When getting there, let’s just say it’s kinda hidden. Love the idea that it’s a complete different environment once you get there. But even our taxis guy was having an issue getting to the entrance. But the entrance is easy to find once your there.
Checking in, no one really approached us when we got there it was kinda an open area, we asked “hey, how do we check in” then we were redirected to the check in area.
The roads surrounding the area, long story short if you rent a mo-pad watch out for wholes and puddle of water. Not every road will have a street light so you’ll be riding in the dark with only your head lights.
Overall, I really love the place and would DEFINITELY recommend it for a get away.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Lucia, Gestion de l’hôtel
Hey Cristopher! So glad to know that you really enjoyed your stay with us. Thank you so much for your detailed review, it's very helpful! Hope to have you staying with us again soon.
par un voyageur
Publié le 30 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Lucia, Gestion de l’hôtel
Nos llena de alegría saber que nuestro equipo logró brindarle la atención y el servicio que merece. Siempre trabajamos para asegurar que nuestros huéspedes se sientan bien atendidos.
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Overall it was my first time in Tulúm but the property where we stayed was nice and all but breakfast was not included nothing was included we had to pay for everything the lights when off for hrs the staff was really nice especially Richard Perez…
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Lucia, Gestion de l’hôtel
Thank you for sharing your experience at KAN Tulum. We’re glad to hear that you enjoyed your stay and we truly appreciate your kind words about our team, especially Richard Pérez. We always strive to provide warm and personalized service.We apologize for the inconveniences you experienced, such as breakfast not being included and the power outage. Your feedback is very valuable to us, and we will work on improving those aspects to ensure a more seamless experience in the future. We hope to have the opportunity to welcome you again and exceed your expectations.
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Lucia, Gestion de l’hôtel
Nos alegra mucho saber que disfrutaron de su estancia y que el servicio estuvo a la altura de sus expectativas. Será un placer recibirlos de nuevo en KAN Tulum.
par un voyageur
Publié le 24 juill. 2024 sur Expedia
par un voyageur
Publié le 23 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Kan Tulum team , Gestion de l’hôtel
Thank you for shared your experience with us. We hope you can visit us again soon.
par un voyageur
Publié le 5 juill. 2024 sur Expedia
The hotel is money hungry. They will intentionally cut the power and water. Expect outages through out the day. The hotel is very pretty. However the way they operate gives rookie energy. Guest are not priority here. The staff is. They have a terrible mosquito problem that is only maintained at the front desk or where ever their is a staff member standing . The frustrations of frequent outages made me become extremely observant to their operation. The cooks never washed their hands yuk. The food is not fresh. I was there for 6 days not once did I see them pick up the pool skimmers to clean the pools . I looked at it everyday to see if they will use it. They never used it. Not once did they take initiative for the inconvenience they cause. A hurricane approached not only did they not comp the room we were forced to stay because our flight was canceled but they cut the power even before the hurricane started. Not once did they apologize for the inconvenience. They take no initiative. Is not worth the frustrations do not stay here.
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Kan Tulum team, Gestion de l’hôtel
Dear Franchelli Thank you very much for your comments, we regret about your experience wich does not reflect our core service. We're improving our services in order to achieve our goal services. Cordially
par un voyageur
Publié le 2 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Equipo Kan Tulum , Gestion de l’hôtel
Agradecemos mucho su visita y esperamos poder volver a atenderle pronto.
