Note fondée sur 30 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 juill. 2024 sur Expedia
The hotel is money hungry. They will intentionally cut the power and water. Expect outages through out the day. The hotel is very pretty. However the way they operate gives rookie energy. Guest are not priority here. The staff is. They have a terrible mosquito problem that is only maintained at the front desk or where ever their is a staff member standing . The frustrations of frequent outages made me become extremely observant to their operation. The cooks never washed their hands yuk. The food is not fresh. I was there for 6 days not once did I see them pick up the pool skimmers to clean the pools . I looked at it everyday to see if they will use it. They never used it. Not once did they take initiative for the inconvenience they cause. A hurricane approached not only did they not comp the room we were forced to stay because our flight was canceled but they cut the power even before the hurricane started. Not once did they apologize for the inconvenience. They take no initiative. Is not worth the frustrations do not stay here.
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Kan Tulum team, Gestion de l’hôtel
Dear Franchelli Thank you very much for your comments, we regret about your experience wich does not reflect our core service. We're improving our services in order to achieve our goal services. Cordially
par un voyageur
Publié le 2 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Equipo Kan Tulum , Gestion de l’hôtel
Agradecemos mucho su visita y esperamos poder volver a atenderle pronto.
par un voyageur
Publié le 26 juin 2024 sur Expedia
Kan is beautiful place, loved it!!
Commentaires de Gestion de l’hôtel
27 juin 2024 par Kan Tulum team, Gestion de l’hôtel
Dear Eliud Thank you very much for your letting us know about your stay! We're happy to read about your enjoyed it and we hope you can visit us again soon.
par un voyageur
Publié le 10 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 juin 2024 par Kan Tulum , Gestion de l’hôtel
Estimado Josue Muchas gracias por su visita y por el tiempo que se ha tomado para evaluar nuestros servicios. Esperamos pronto nos pueda volver a visitar.
par un voyageur
Publié le 4 juin 2024 sur Expedia
The food was exceptional, with plenty of amazing vegan options. Definitely a place I'd recommend if you're not quite interested in the more boisterous beach club scene and want to be closer to true Tulum.
Commentaires de Gestion de l’hôtel
5 juin 2024 par Kan Tulum team, Gestion de l’hôtel
Dear Mona Thank you vey much for your comments, we're happy to read about your stay and that you've enjoyed our paceful place.
par un voyageur
Publié le 28 mai 2024 sur Expedia
Wow this place is odd. We booked this looking forward to a luxurious and relaxing stay and hoped that this expensive hotel would be the highlight of our trip, and instead it was absolutely the worst part of our Tulum vacation. The images and description of this hotel are very misleading, and Expedia presenting this as a luxury boutique hotel felt like a scam. No room service, the pools were often dirty and looked rundown in person. This place is a mix of condo and hotel, and they also host events for non-guests (stuff like midnight reiki healings) where a bunch of people not staying at the hotel were using all of the common areas all night. It felt more like a cheap yoga retreat marketed to influencers than a high-end hotel, and for what we got the price was outrageous. It’s also set among new developments, so the entire area around the hotel is being excavated and heavy construction equipment is running all day, and the drive into the hotel (which had no signage) is like driving through a construction site. To top it all off, our very expensive meal at the hotel was the only food in Tulum that gave us food poisoning. For a lower price we would have been reasonably happy with this hotel, but this was not at all the stay that we paid for. Very disappointing.
Commentaires de Gestion de l’hôtel
5 juin 2024 par Kan Tulum team , Gestion de l’hôtel
Dear Taryn Thank you very much for your comments and for letting us know about your stay which is always an opportunity to improve our services. Cordially
par un voyageur
Publié le 14 avr. 2024 sur Expedia
Amazing hotel
Staff was great. Resort is extremely clean and the AC works perfectly fine.
Commentaires de Gestion de l’hôtel
28 mai 2024 par Kan Tulum , Gestion de l’hôtel
Thank you very much for your comments! We hope you can visit us again soon.
par un voyageur
Publié le 8 avr. 2024 sur Expedia
Absolute oasis in Tulum, design and architecture are one of a kind here and the staff are top tier.
Commentaires de Gestion de l’hôtel
28 mai 2024 par Kan tulum , Gestion de l’hôtel
Thank you very much for your messageWe hope you can visit us again soon.
par un voyageur
Just do it.
Publié le 31 mars 2024 sur HotelsWe had the most wonderful time. I highly recommend Kan Tulum. Staff are kind and friendly. Rooms are luxurious. Beds are very comfy. Food was excellent
Commentaires de Gestion de l’hôtel
1 avr. 2024 par HOTEL KAN TULUM, Gestion de l’hôtel
Thera!!!Thank you so much for your wonderful review and for recommending Kan Tulum! We're thrilled to hear that you had an exceptional time with us. It's great to know that our staff's kindness and friendliness contributed positively to your experience. We're also delighted that you found our rooms luxurious, our beds comfortable, and our food excellent. We look forward to welcoming you back for another memorable stay in the future. Thank you once again for choosing Kan Tulum.
par un voyageur
Bonito, mas poderia ser melhor pelo preço.
Publié le 10 mars 2024 sur HotelsRazoável. O local é bonito e tem uma arquitetura diferenciada, mas deixa a desejar em termos de serviços, há poucas opções e são todos pagos (caros).
Não há serviço de quarto e o café da manhã é muito simples. A localização é boa, apesar de não ser na zona hoteleira.
Commentaires de Gestion de l’hôtel
1 avr. 2024 par HOTEL KAN TULUM, Gestion de l’hôtel
Luiz Kenji!!!Thank you for your honest feedback. We're glad to hear you appreciated the beauty and unique architecture of our property. We understand your concerns regarding the range and pricing of our services, and we are continually looking for ways to enhance our offerings to provide better value to our guests. We acknowledge the importance of having a variety of services available and will consider your feedback as we review our amenities and pricing structures. The absence of room service and the simplicity of our breakfast offering are areas we will revisit in our ongoing efforts to improve guest satisfaction. Additionally, we're pleased you found our location to be advantageous, despite it not being in the hotel zone. Your insights are invaluable to us as we strive to meet and exceed our guests' expectations. We hope to have another opportunity to welcome you and demonstrate our commitment to improvement.
