Note fondée sur 246 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,6 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Deco top et atypique, literie bof !!!!!
Publié le 17 mars 2022 sur HotelsRien à redire sur la décoration de cet hôtel très atypique mais très sympa
Par contre hôtel est très Bruyant à une mauvaise literie et les lits sont très petits
Pas de petit déjeuner complets seul un café ou un thé déposait le matin sauf que tout était froids je trouve que pour un hôtel de ce standing le confort et l’entretien extérieur des terrasses des chambres laisse à désirer
Seule la décoration générale de l’hôtel est top
Petite mention pour le personnel de service de la plage ils sont très sympa et professionnels
Commentaires de Gestion de l’hôtel
11 août 2022 par Guest Service, Gestion de l’hôtel
Thank you for taking the time to share your review.
We really appreciate your positive comments about our staff, and on the other hand we also want to thank you for bringing these matters to our attention, your comments are most valuable and permit us to take the appropriate actions to prevent this type of situation in the future.
Please be sure that we’re already working to improve this.
We hope to have the opportunity in the future of providing you with our services and change your perception.
Thank you once again for your comments and we hope you come back soon!
Best Regards.
par un voyageur
Publié le 8 déc. 2024
Commentaires de Gestion de l’hôtel
13 déc. 2024 par Joel, Guest Experience Manager, Gestion de l’hôtel
Dear Pedro,Thank you very much for your review. We appreciate your visit and for choosing Kanan Tulum to spend your vacation. We are glad to know you have enjoyed our treehouse experience and every single corner of it. Our staff works hard to provide a great experience and we are glad to know we accomplished it this time with you. We hope to have the pleasure to welcoming you back soon.
par un voyageur
Publié le 19 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 oct. 2024 par Joel, Guest Experience Manager, Gestion de l’hôtel
Dear Katherine,Thank you for your recent visit to Kanan Tulum. We appreciate your feedback and we are looking forward to welcoming you again soon.
par un voyageur de Northbrook
Publié le 16 oct. 2024 sur Expedia
Dinner under the stars in the nests is amazing. And definitely do the mezcal tasting. That’s a Mayan journey for sure.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Joel, Guest Experience Manager, Gestion de l’hôtel
Dear Leland,We appreciate the time you took on writing your review and we are very happy knowing your stay has been amazing. Our goal is to provide a great and unique experience to our customers and we are glad to know we accomplished it this time. We hope to see you soon again for another unforgettable time.
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Property was well kept. Service was great and food was appetizing.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Joel, Guest Experience Manager, Gestion de l’hôtel
Dear Aleshia,Thank you very much for coming to Kanan Tulum. We are glad to know you had such a wonderful stay and our staff impressed you with their excellent customer service. We are also happy to hear the culinary options and mixology was up to your tasting. We appreciate your feedback and hope to welcoming you back soon.
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Me gustaron mucho los nests en el rooftop, la zona de la playa sus instalaciones y la recámara
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Joel, Guest Experience Manager, Gestion de l’hôtel
Estimada Gabriela,Muchas gracias por habernos visitado en Kanan Tulum. Nos complace saber que su estancia ha sido maravillosa y que has disfrutado de cada espacio de nuestra casa del árbol, además del excelente servicio de nuestro staff. Esperamos verte pronto para otra gran experiencia.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Joel, Guest Experience Manager, Gestion de l’hôtel
Dear Amaris,Thank you for visiting our treehouse.It has been a pleasure to have you here. We apologize if there was any circumstance that affected your stay, be sure we are ready to help you if you need us. Once more we appreciate you and hope we have the honor to welcome you back in our place.
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Such a beautiful hotel with amazing service
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Joel, Guest Experience Manager, Gestion de l’hôtel
Dear Arielle,Thank you for your visit, we are glad to know your experience has been incredibleand you loved our personalized customer service. We hope we welcome you back soon.
par un voyageur
Publié le 12 sept. 2024 sur Expedia
A unique property unlike any other . The beach was beautiful and the property very organic . This is a place for more mobile people as there is tricky climbing and uneven walkways. Overall a great experience!
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Joel, Guest Experience Manager, Gestion de l’hôtel
Dear Darshan,We appreciate your visit to Kanan Tulum. It is great to hear you have enjoyed your experience with us and we are glad you found our treehouse unique. We hope we have the pleasure to welcome you again soon.
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Joel, Guest Experience Manager, Gestion de l’hôtel
Dear Toma,It has been a pleasure to welcome you in our treehouse. We are glad to know your experience has been great.We thank you and hope we welcome you back soon.
