Note fondée sur 147 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,5 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 mars 2024 sur Expedia
Très bel hôtel confortable et de petite taille, les chambres côté mer sont superbe et la proximité immédiate de la mer est remarquable.
L’autre côté est moins sympa: à vous de choisir .
Commentaires de Gestion de l’hôtel
6 mars 2024 par General Manager, Gestion de l’hôtel
Merci beaucoup pour votre commentaire positif sur notre hôtel! Nous sommes ravis d'apprendre que vous avez apprécié votre séjour chez nous. Chez Lula nous nous efforçons de fournir un environnement confortable et relaxant pour tous nos clients.Nous sommes heureux que vous ayez aimé nos chambres avec vue sur la mer et que vous ayez trouvé la proximité immédiate de la mer remarquable. Nous comprenons que les préférences varient et que certains pourraient préférer l'autre côté de l'hôtel. Nous sommes heureux de pouvoir offrir une variété d'options pour répondre aux besoins de chacun.Nous espérons avoir le plaisir de vous accueillir à nouveau à l'avenir pour un autre séjour agréable. Si vous avez des demandes spéciales ou des préférences pour votre prochaine visite, n'hésitez pas à nous en informer.Laura Avila & Team
par un voyageur
Publié le 8 oct. 2023 sur Expedia
Bel endroit à travers les arbres de la jungle et tout est vraiment à proximité, la chambre était parfaite!!
Commentaires de Gestion de l’hôtel
9 oct. 2023 par General Manager, Gestion de l’hôtel
Querido Martin,Nous vous remercions d'avoir partagé votre expérience dans cet endroit magnifique à travers les arbres de la jungle à Tulum. Il est agréable d'entendre que vous avez trouvé l'emplacement idéal et que votre chambre était parfaite pour votre séjour. Si vous avez d'autres commentaires ou des recommandations à partager sur votre expérience à Tulum, n'hésitez pas. Vos conseils peuvent être précieux pour d'autres voyageurs à la recherche d'endroits exceptionnels où séjourner.Laura Avila
par un voyageur
Publié le 13 mai 2022 sur Expedia
So beautiful and perfect!
Commentaires de Gestion de l’hôtel
27 mai 2022 par Sanara Team, Gestion de l’hôtel
Hello Rachel and thank you for your feedback! We are happy to learn that you enjoy your stay at Sanara and we cannot wait to welcome you soon.
Have a great day and until the next time!
par un voyageur
Publié le 14 juill. 2024 sur Expedia
This was an AMAZING property. The staff was so kind and very accommodating . Also, my Spanish isn’t so great but they spoke English for us very well, which we appreciated. Beds are pretty comfy. We slept well… and I can be a bit picky. The pillows are on the very soft side but I never asked for firmer bc I just doubled mine up. So I wouldn’t know if they offer different. Their AC work amazing.
I took my mom for her 65th and this was the perfect property for me to choose. She’s lively but we still enjoy our quiet time. This property was on the playa and walking distance to all the major beach clubs and shopping. But perfect distance to still have quiet n relaxing space for your holiday.
They offer $15/day bicycle rentals and ATV (not sure the atv price) right on site. And really anything you request, they do their best to accommodate and help with.
The restaurant has the most delicious lemonades. My favorite was an activated charcoal, raspberry, lime and mint sparkling lemonade- DELICIOUS!! Food was yummy too! The spa treatment we had was heavenly and they offer daily yoga, on Saturdays a few group options thru the day. Which is set in an open air studio right on the beach (which is magical as you face the ocean for your class)
I travel quite often and am very particular about comfort and customer service and We will absolutely revisit Lula. Probably many times in the years to come now. Definitely a beautiful relaxing experience.
Commentaires de Gestion de l’hôtel
15 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Dennise,Thank you for your glowing review! We're delighted to hear that you and your mom had an amazing stay at Lula. It's wonderful to know that our staff's kindness, English proficiency, and the comfy beds contributed to your enjoyable experience. We do offer different types of pillows, so next time, please feel free to ask for firmer ones. We're glad you found the property perfectly located and enjoyed the delicious lemonades, food, and spa treatments. The yoga sessions by the beach are indeed magical, and it's great to hear they added to your relaxation.We look forward to welcoming you back to Lula many times in the future for more beautiful and relaxing experiences.Best regards,Laura Avila & Lula's Family
par un voyageur
Publié le 13 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 août 2024 par Gerente General, Gestion de l’hôtel
Dear Stacy,Thank you for your fantastic 5-star review! We are thrilled to hear that you had such a wonderful experience during your stay with us. Our team works hard to ensure every guest has a memorable and enjoyable visit, and your feedback truly means a lot to us.We look forward to welcoming you back for another exceptional stay in the future!Best regards,Laura Avila & Zebra Family
par un voyageur
Publié le 5 juill. 2024 sur Expedia
Lula Hotel Tulum exceeded my expectations
I enjoyed an all inclusive experience with a full program of excellent wellness activities and spa services. The staff are service oriented, communicative and respond to the needs of guests. The atmosphere is relaxing, healthy in all aspects from the welcoming reception with sangria, turn-down service with herbal tea and chocolate, beach amenities (straw hat, beach bag), yoga mat, and a health focused restaurant. The beachfront is a great place to spend the day and it’s a short walk to eateries and shops.
Commentaires de Gestion de l’hôtel
15 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Janice,Thank you for your wonderful review! We're thrilled to hear that Lula Hotel Tulum exceeded your expectations and that you enjoyed our wellness activities and spa services. It's fantastic to know that our staff's service orientation and communication contributed to your pleasant stay.We're glad you appreciated the relaxing and healthy atmosphere, from the welcoming reception with sangria to the turn-down service with herbal tea and chocolate, as well as the beach amenities and health-focused restaurant. Our beachfront location and proximity to eateries and shops make it a perfect spot to unwind and explore.We look forward to welcoming you back for another exceptional stay.Best regards,Laura Avila & Lula's Family
par un voyageur
Publié le 3 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Gerente General, Gestion de l’hôtel
Dear Albina,Thank you for your wonderful valoration! We are thrilled to know that you had such a good stay with us.We look forward to welcoming you back for another amazing stay!Best regards,Laura Avila & Lula's Family
par un voyageur
Publié le 26 juin 2024 sur Expedia
Lula Tulum is a beautiful and relaxing place. We will return!!
Commentaires de Gestion de l’hôtel
27 juin 2024 par General Manager, Gestion de l’hôtel
Eliud,Thank you for your kind words! We're delighted to hear that you enjoyed your stay at Lula Tulum. We look forward to welcoming you back for another beautiful and relaxing experience!Best regards,Laura Avila & Lula's FamilyLula Seaside Boutique Hotel
par un voyageur de Titusville
Publié le 14 juin 2024 sur Expedia
This property is just what we needed to unwind from a busy week in Cancun. Tulum can be quite busy at times, but once you enter this property everything slows down and you instantly become relaxed. Their portion of the Beach is amazing and easily accessible. Their restaurant is one of the top ones in Tulum. They also have a pool, yoga studio and small shop. When we traveled their price was lower than surrounding properties which made us a little nervous, but please know this property is top notch (and we are very picky). It was worth every penny and more! We would definitely stay again.
Commentaires de Gestion de l’hôtel
14 juin 2024 par General Manager, Gestion de l’hôtel
Dear Christopher,Thank you so much for your fantastic review! We're thrilled to hear that you found our property to be the perfect place to unwind. It's wonderful to know that our beach, restaurant, pool, yoga studio, and shop met your expectations and contributed to a relaxing stay.We appreciate your kind words about our pricing and are glad that you found our property to be top-notch. It's always a pleasure to hear from guests who appreciate the attention to detail and care we put into making each stay special.We look forward to welcoming you back for another enjoyable and relaxing visit to Tulum!Warm regards,Laura Avila & Lula's Family
par un voyageur de Camuy
Publié le 8 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 juin 2024 par General Manager, Gestion de l’hôtel
Cynthia,Thank you so much for your excellent review! We're thrilled to hear you enjoyed your stay. We look forward to welcoming you back to Lula soon.Best regards,Laura Avila General ManagerLula, Seaside Boutique Hotel
