Note fondée sur 31 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 août 2024 sur Expedia
Just wow! The apartment was spacious, comfortable, very modern and beautifully decorated. Top notch design! Importantly, it was also quiet, clean and bug free! The view of the jungle from the top bedroom and terrace was amazing! The property is surrounded by the forest, so you wake up to wonderful bird calls. I loved the trail through the woods to the swimming pool, which was so relaxing surrounded by lush greenery. The architecture of the pool is lovely, clean water, and it was never crowded. The concierge was very responsive and we had every comfort we needed. A wonderful vacation!!!
Commentaires de Gestion de l’hôtel
27 août 2024 par Lumina Team, Gestion de l’hôtel
Hey Lada,Thank you so much for such a nice review! We're glad to know we did exceed your expectations!Looking forward to your next visit ;)
par un voyageur de Irvine
Publié le 20 juill. 2024 sur Expedia
Wonderful place. Clean. Amenities are on point complete with knives, scissors, etc. Just be warned that it gets really hot during the day that the top bedroom also gets too hot. The ceiling is so high and I do not think there’s a barrier between the inside and the outside because you can literally hear everything from outside. There are also no black out curtains in the bedrooms.
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Lumina Team, Gestion de l’hôtel
Dear Analyn,Thank you so much for sharing your experience!We appreciate a lot your comments to improve, is very important for us to hear from our guests what we can do better!We hope to have another opportunity to welcome you!
par un voyageur
Publié le 9 juin 2024 sur Expedia
Beautiful apartment and pool. Very nice design and layout. There were a couple issues that were quickly taken care of by the staff. We really enjoyed our stay. There were several great restaurants close by.
Commentaires de Gestion de l’hôtel
17 juin 2024 par Lumina Team, Gestion de l’hôtel
Dear Jason,Thank you so much for taking the time to share your experience with the rest of travelers.It was a pleasure to host you, and we cant wait to have you back!
par un voyageur de Surprise
Publié le 3 juin 2024 sur Expedia
Stayed with my wife and 2 kids (9yrs and 1yr olds) was located central as you could go to any of the beaches driving everything including cenotes was about 20min drive. Located in town in a secure neighborhood helped when we needed to buy grocery’s (5mins away) will definitely stay here again!
Would recommend getting a rental (FYI dont buy the rental company coverage if you have chase sapphire it covers you and Id asume any major credit card that has travel rewards would as well)
Commentaires de Gestion de l’hôtel
5 juin 2024 par Lumina Team, Gestion de l’hôtel
Dear Rogelio,Thank you for your wonderful review! We're delighted to hear that you and your family enjoyed your stay in our apartment. It's great to know that our central location and proximity to beaches and amenities made your trip convenient. We're thrilled that you felt safe in our secure neighborhood and found it easy to access groceries nearby. We appreciate your recommendation and look forward to welcoming you back for another enjoyable stay in the future!
par un voyageur
Publié le 25 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 juin 2024 par Lumina Team, Gestion de l’hôtel
Querido Hugo, Gracias por tomarte el tiempo de calificar de estancia con nosotros!Fue un placer recibirte y esperamos que tu y tu familia nos visiten de nuevo!
par un voyageur
Publié le 13 mai 2024 sur Expedia
The room,the chairs were very dusty. The master bath room toilet was very smelly and no air refresher. Aside from that it is a good place and we enjoyed our selves.
Commentaires de Gestion de l’hôtel
5 juin 2024 par Lumina Team, Gestion de l’hôtel
Dear Elizabeth,Thank you for taking the time to share your feedback with us. We're glad to hear that overall, you had a good experience during your stay.Please rest assured that we take cleanliness and guest comfort very seriously, and we will address these concerns promptly to ensure they do not occur in the future.We appreciate your understanding and hope to have the opportunity to welcome you back for an even more enjoyable stay.
par un voyageur
Publié le 4 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 mai 2024 par Lumina Team, Gestion de l’hôtel
Dear Danielle,Thank you for taking the time to share this review with the rest of travelers.It was truly a pleasure to welcome you and your family.Kind regards,
par un voyageur
Publié le 30 avr. 2024 sur Expedia
This condo was fabulous! It was near everything we wanted to do and see. We felt safe in the quiet and gated community. The layout was perfect and just overall beautifully decorated.
Commentaires de Gestion de l’hôtel
1 mai 2024 par Lumina Team, Gestion de l’hôtel
Dear Danyel;Thank you for your fantastic review! We're thrilled to hear that you found our condo fabulous and conveniently located near all the attractions. Your safety and comfort are our top priorities, and we're glad you felt secure in our quiet, gated community. It's wonderful that you appreciated the layout and decor of the condo. We hope to welcome you back for another enjoyable stay soon!
par un voyageur
Publié le 29 avr. 2024 sur Expedia
The rooms are big, clean and very spacious. I would stay here again.
Commentaires de Gestion de l’hôtel
1 mai 2024 par Lumina Team, Gestion de l’hôtel
Hey Geraldine,Thank you for your wonderful review! We're thrilled you found our rooms big, clean, and spacious. We look forward to hosting you again in the future!Best regards,
par un voyageur
Publié le 13 avr. 2024 sur Expedia
The apartment and pool area are really great! Exactly like the photos online. Great value for money and perfect for a family stay. The pool was never really busy and often we had it to ourselves. The site is quite new and still being built so you can expect building noise particularly when at the pool. This is difficult to avoid in Tulum as there are new developments everywhere it seems.
Commentaires de Gestion de l’hôtel
1 mai 2024 par Lumina Team, Gestion de l’hôtel
Hi Melanie,Thank you for your kind review! We're delighted you enjoyed our apartment and pool area, and that it was perfect for your family stay. We apologize for any inconvenience caused by the construction noise; it's unfortunately common in rapidly developing areas like Tulum. We appreciate your understanding and hope to welcome you back for another great stay soon!Best regards,
