Note fondée sur 10 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Great spot in Tulum!
Publié le 9 oct. 2024 sur HomeAwayFantastic property exactly as described. Great location between beach and town.
Can be little hard to find entrance to unit but property managers helped when we arrived.
par un voyageur
A little hard to find
Publié le 9 oct. 2024 sur HomeAwayHard to find especially in the dark! Jacuzzi hot heated same temperature as pool water. Overall a great property would definitely stay herr again!
Commentaires de Gestion de l’hôtel
15 oct. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your review! We're glad you enjoyed the property overall and would love to have you back! 😊 We're sorry to hear you had trouble finding the place in the dark, and we’ll make sure to improve our directions for future guests. We also apologize for the Jacuzzi temperature and will look into that to ensure it's perfect next time. Looking forward to hosting you again!
par un voyageur
OK
Publié le 16 août 2024 sur HomeAwayProperty very nice in a very good location.
Maintenance very poor.
Not able to communicate with the property management.
Never answer the phone.
Very poor maintenance if the pool.
Unlocking the living room to the pool impossible.
Bad smell in the rooms.
All in all the propery need a serious uplift.
Commentaires de Gestion de l’hôtel
22 août 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your feedback. We’re glad you appreciated the property's location. However, we must clarify that we have multiple communication channels open 24/7, including WhatsApp, mail, SMS, and the VRBO platform. We're always here to assist and resolve any issues promptly. We're sorry to hear you experienced difficulties, and we wish you had reached out during your stay so we could have addressed these concerns immediately. Your comfort is our priority, and we're committed to ensuring a positive experience for all our guests. 🌟
par un voyageur
Great rental
Publié le 21 juill. 2024 sur HomeAwayThe property was amazing. Good location. Far enough from the main roads in Tulum where there is a lot of construction but close enough to the ruins, cenotes, and downtown. The security gaurds were very helpful.
The kitchen is well equipped and having your own washer dryer and pool was a huge plus.
par un voyageur
Tulum location
Publié le 4 juill. 2024 sur HomeAwayHouse was in a gated community so felt safe and had easy to access taxis but the pictures in the profile are several years old. The pool was closer to the size of a fountain and clearly has not been cleaned so would not recommend booking to use pool space. This is a ground floor unit and the walls are very thin so you can hear all of the noise of your neighbors. Value for the price point of unit. Would hesitate before staying with any children due to the amount of construction around the area but was fine for a small group of adults.
Commentaires de Gestion de l’hôtel
4 juill. 2024 par VrboOwner, Gestion de l’hôtel
We are disappointed to read your review, especially as we strive to provide clear information and excellent service to all our guests. Our listing explicitly mentions the ongoing development in the area, a common aspect in many growing neighborhoods.
Regarding the pool, we regret any inconvenience and will ensure it is better maintained in the future. However, we take issue with your assertion that our photos are outdated; as we strive to update our listing very often.
Additionally, please remember we are available 24/7 via multiple channels to address any concerns.
We appreciate your feedback and will continue to work hard to ensure all our guests have a positive experience.
par un voyageur
Better than the pictures
Publié le 23 juin 2024 sur HomeAwayWe loved the location and this place had everything and more! Had plenty of towels and wonderful fluffy beach towels for us to use. My family was in awe of how incredible it was. Management company was responsive to our requests. Would def come back!!
Commentaires de Gestion de l’hôtel
25 juin 2024 par VrboOwner, Gestion de l’hôtel
Thank you so much for your fantastic review! We're delighted to hear that you loved the location and found the place to have everything you needed and more. We appreciate your kind words about our management team's responsiveness. We would be thrilled to welcome you back anytime!
par un voyageur de Philadelphia
Perfect getaway
Publié le 15 mai 2024 sur HomeAwayOverall was a nice place. Was clean and was jn a good location. Check in process was tedious due to lack of clear instructions ahead of time. But ince we got in had a great time.
Commentaires de Gestion de l’hôtel
16 mai 2024 par VrboOwner, Gestion de l’hôtel
Thank you for staying with us, Abhinav! Regarding your feedback, we will work with our team for better check-in communication as they are always provided before hand.
par un voyageur
Indoor/Outdoor perfection
Publié le 13 févr. 2024 sur HomeAwayWonderful for family vacation!
Commentaires de Gestion de l’hôtel
28 févr. 2024 par VrboOwner, Gestion de l’hôtel
Thank you Tyler! Come back soon :)
par un voyageur
Luxe, but pocket friendly.
Publié le 23 nov. 2023 sur HomeAwayOur stay was wonderful. The host was very attentive and responsive, the house was incredibly clean, and the amenities and comforts of the place exceeded my expectations. I was pleasantly surprise by all the things the host made available to us yo make the place look like home. The only downside was checking in, we arrived at night and the property entrance and parking was very dark. The instructions to find our unit were incorrect, telling us to turn left when we needed to turn right etc. That was irritating after a long flight, BUT the host offered a 24 hr phone number where we where able to communicate with someone to help us after hours. Overall, I’d book them again.
Commentaires de Gestion de l’hôtel
15 déc. 2023 par VrboOwner, Gestion de l’hôtel
Hi Ser! We want to express our gratitude for taking the time to review your stay your stay with us. Your feedback is highly valued, and we are thrilled to learn that you had a great experience during your time with us. Knowing that we met your expectations brings great motivation to our team. Your positive review serves as an encouragement to us.
par un voyageur
Very clean and nice
Publié le 7 nov. 2023 sur HomeAwayExactly as the pictures. It was a little hard to find but the property manager was very communicative and talked to our driver for us. Becky was fantastic!
Commentaires de Gestion de l’hôtel
28 nov. 2023 par VrboOwner, Gestion de l’hôtel
Hi Tiffany! It's wonderful to hear that the property met your expectations. We're glad that Becky, our concierge, was able to assist and ensure a smooth check-in for you. Cleanliness and clear communication are priorities for us, and we're thrilled you had a positive experience. Should your travels bring you back, we'd be more than happy to host you again!
