Ratings based on 150 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 3, 2024 on Expedia
Very nice place
Comment from Hotel Management
Sep. 7, 2024 by Orchid House Tulum Jungle, Hotel Management
Dear Cassandra,We appreciate the time you took to evaluate your stay with us. We are glad you enjoyed your stay with us.We look forward to serving you again.
by A traveller
Posted Aug. 20, 2024 on Expedia
The property was beautiful, however the air conditioner was out when we first booked in the room. The staff was excellent (only the ladies, the men were a little rude). Very quiet place for me and my husband to enjoy our honeymoon and away from the party scene. If planning to stay here please know that this hotel is not to close to the party life and is more of a quiet place to enjoy and stay.
Comment from Hotel Management
Sep. 7, 2024 by Orchid House Tulum Jungle, Hotel Management
Dear Jesus, Thank you for your kind words;We appreciate the time you took to evaluate your stay with us. We are pleased to know that your stay was satisfactory and we hope to see you soon again.
by A traveller from Stroudsburg
Posted Jul. 31, 2024 on Expedia
My wife and I are nature lovers and the Orchid house is exactly what we were looking for.
The minute we walked in thru the door it took our breath away. No to mention the staff was beyond helpful and amazing.
We definitely be back
Comment from Hotel Management
Aug. 1, 2024 by Orchid House Tulum Jungle, Hotel Management
Dear Raul, We appreciate the time you took to evaluate your stay with us.Thank you for the kind words you dedicated to our staff and our place.It is a pleasure knowing you had a nice stay with us, we hope to see you back soon.
by A traveller
Posted Jul. 31, 2024 on Expedia
I do not recommend. I booked a two night stay and thankfully It was only for two nights. I was blind sided at check in where I was completely disrespected by management and employees as a guest/customer traveling from the U.S. unfortunately customer service does not go far at this place or in Mexico as they seek to take advantage of foreign travelers. Their policies are hidden and confusing, falsely advertised and expect to pay more fees on arrival. They then proceeded to tell me my room is no longer available due to an “issue” with the room. They said I would need to pay for two separate rooms at this point and I had already paid nearly 500$ for the master suite which I would no longer get to experience. The manager had no respect and rolled her eyes at us. It’s slow season for them and they clearly are trying to make any amount of money they can. They charge you for using anything in the room, absolute joke. They hold 55$ per night on your card for “security” on top of all the non sense fees and charges they already tac on. The reviews online are misleading. Terrible management, terrible ownership. Disgrace. I would never return to this place or Tulum in that fact. Overpriced for low quality experiences. The management at this place would not even be considerate and coming to an agreement to resolve my issues. They are super unprofessional. The place is not even nice lol, my bed was dirty had holes/ brown stains, such a joke. Toilets smelt awful, hot water barely worked.
Comment from Hotel Management
Aug. 5, 2024 by Orchid House Tulum Jungle, Hotel Management
Dear Mr. Durham We appreciate the time you took to evaluate your stay with us.We deeply regret the negative experience you had, we will analyze each of the pointsmentioned in order to improve our service.We are working every day with our team members in order to achieve unique and favorableexperiences for each of the guests who stay with us.Sincerely
by A traveller
Posted Jul. 18, 2024 on Expedia
Everyone was so friendly and this hotel is beautiful. Gives you a classic jungle experience. 5 stars for everything!
Comment from Hotel Management
Jul. 18, 2024 by Orchid House Tulum Jungle, Hotel Management
Dear Kenny, Thank you very much for your kind words.We are pleased you had an excellent stay with us and liked our service.We hope to see you soon for your next stay with us.
by A traveller
Posted Jul. 15, 2024 on Expedia
This was an amazing experience- truly unique. Our room was like a fantastic tree house. The bedding was lush and so comfortable. All of the staff were so accommodating and truly welcoming.
Comment from Hotel Management
Jul. 15, 2024 by Orchid House Tulum Jungle, Hotel Management
Dear Jackie, We appreciate the time you took to evaluate your stay with us and thank you for your kind words. We are pleased to know that your stay was satisfactory.We are committed to providing memorable experiences and work daily to keep improving our service for our guests.We hope that on your next visit to the city, we will have the pleasure of serving you again.
by A traveller
Posted Jul. 8, 2024 on Expedia
The stay was fine
Comment from Hotel Management
Jul. 16, 2024 by Orchid House Tulum Jungle, Hotel Management
Dear Shruti, We appreciate the time you took to evaluate your stay with us and we are pleased to know that your stay was satisfactory.We hope to see you again soon.
by A traveller
Posted Jul. 4, 2024 on Expedia
Amazing experience
Comment from Hotel Management
Jul. 15, 2024 by Orchid House Tulum Jungle, Hotel Management
Hello Brenda, Thank you for your kind words, it was a pleasure having you with us.We look forward to having you back soon.
by A traveller
Posted Jul. 3, 2024 on Expedia
The hotel was Great. They stayed in contact with me, we set up transportation from the airport to the hotel. Everyone was so friendly and welcoming. The hotel upgraded my room because i traveled to Tulum to celebrate my Fiancé birthday. We got welcomed with drinks and the best hospitality. I wish I stayed longer with them!
Comment from Hotel Management
Jul. 3, 2024 by Orchid House Tulum Jungle, Hotel Management
Dear Jasmine,Thank you so much for your kind words.We are committed to providing memorable experiences and work daily to continue improving our service in favor of our guests.We hope to have you back soon.
by A traveller
Posted Jun. 21, 2024 on Expedia
We loved our stay at Orchid House! The hotel experience was amazing, we felt like we were in the middle of a jungle treehouse. The restaurant on site was a great perk and had delicious food. The staff was so friendly and helpful with getting us taxis and answering all of our questions. Would definitely stay here again!
Comment from Hotel Management
Jun. 21, 2024 by Orchid House Front Desk , Hotel Management
Hello dear Rachel,It was a pleasure to have received you, thank you for your appreciation of the nature of this place, thank you for valuing our delicious cuisine and and our service.We will be waiting for your return.
