Ratings based on 323 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.1 Service & staff
3.7 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 3, 2024 on Expedia
Facility is a bit old
Comment from Hotel Management
Sep. 6, 2024 by Andrés Lizárraga, Hotel Management
Dear Koichi , we appreciate your comment and your visit with us, we hope that everything has been wonderful.We are working with the area involved in the improvement of our areas. We appreciate your visit to Papaya Playa Project and we hope to welcome you back soon as you deserve.
by A traveller
Posted Sep. 2, 2024 on Expedia
Comment from Hotel Management
Sep. 6, 2024 by Andrés Lizárraga, Hotel Management
Dear Giuseppe, we appreciate your comment and that you have visited us and that your days with us have been pleasant.We hope to see you again soon at Papaya Playa Project.
by A traveller
Posted Aug. 19, 2024 on Expedia
Didn’t change the towels and clean the rooms, even when we asked. Food and drinks cost you an arm and a leg! Like 16 CAD for a bottle of water and 36 CAD for a shot of regular tequila.
Our room that we booked was not available! They “did us a favour” and put 6 of us in a 3-room “villa” and charged us 200 USD extra! The “lobby” is an open air area and super hot and humid. In general I found Tulum as an unreasonably expensive and reap off place! Guys think it’s Ibiza or something. And you have to be very careful, they just charge for every single stupid thing. And many times double and triple if you don’t notice.
Comment from Hotel Management
Aug. 19, 2024 by Andrés Lizárraga, Hotel Management
Dear Kamyar, we sincerely apologize for the inconvenience you experienced during your stay. Your feedback regarding housekeeping and the pricing of food and drinks is greatly appreciated. We are committed to improving our service and will address these concerns with our team. The accommodations should meet your expectations, and we regret any misunderstanding regarding room availability. Tulum can indeed be unique and sometimes expensive, and we strive to ensure a transparent experience for all our guests. Your comments will help us enhance our offerings and guest experience. Thank you for sharing your thoughts with us.
by A traveller
Posted Aug. 16, 2024 on Expedia
Pricey drinks and food tho I had nothing to compare with. Friendly people and service.
Comment from Hotel Management
Aug. 17, 2024 by Andrés Lizárraga, Hotel Management
Dear Johnny, thank you for your review. We appreciate your feedback regarding the pricing of our drinks and food. We are glad to hear that you found our staff to be friendly and provide good service. We hope you had an overall enjoyable experience at Papaya Playa Project and that you consider visiting us again in the future. Your comments help us improve our services. Thank you for choosing to stay with us.
by A traveller
Posted Aug. 9, 2024 on Expedia
We had a lovely stay at PPP! Despite its reputation for being a party place, it was super peaceful during the week and a great place to recharge. The breakfast was lovely - special shoutout to the breakfast staff who gave especially awesome service!
The recent storms clearly did a number on the resort, as there was lots of debris all over and many of the cabanas were under repair.
The one drawback of this resort is that the restaurant prices are pretty unreasonable, so ordering a snack or drink on the beach quickly adds up to an astronomical bill. My advice is to go out for dinner in downtown Tulum, bring in your own food and drinks, and enjoy the beautiful beach and pools!
Comment from Hotel Management
Aug. 10, 2024 by Andrés Lizárraga, Hotel Management
Dear Myra, thank you for sharing your experience at Papaya Playa Project. We are glad to hear that you enjoyed a peaceful stay and our lovely breakfast service. We apologize for any inconvenience caused by the debris and ongoing repairs post-storm. We appreciate your feedback regarding the restaurant prices, and we will take this into consideration for future improvements. We hope to welcome you back for another recharging getaway by the beach and pools. Thank you for choosing PPP!
by A traveller
Awesome hotel papaya playa !
Posted Aug. 6, 2024 on HotelsLoved the hotel. Amazing experience !! Will definifely return
Comment from Hotel Management
Sep. 6, 2024 by Andrés Lizárraga, Hotel Management
Dear Keila, we appreciate your comment and that you have visited us and that your days with us have been wonderful.We hope to see you again soon at Papaya Playa Project.
by A traveller
Posted Aug. 4, 2024 on Hotels
Comment from Hotel Management
Aug. 5, 2024 by Andrés Lizárraga, Hotel Management
Dear Hannah, thank you for sharing your experience with us. We will continue to improve our services. If you have any further suggestions, please let us know. We look forward to seeing you again.
by A traveller
Posted Aug. 3, 2024 on Expedia
They stole my airpod pro! they do this 1 day before you leave and when you tell them they say they need time! they are thief, i even showed findmyiphone that it is at their workers houses!! but they said they are not responsible for anything except small safe in room!! i will escalate this to Expedia to make sure they don't do this to others!!
Comment from Hotel Management
Aug. 3, 2024 by Andrés Lizárraga, Hotel Management
Thank you for taking the time to share your recent experience at Papaya Playa Project. We are sorry to hear that the outcome wasn’t positive, however I guarantee you we did all in our hands to investigate it. We understand your frustration and deeply apologize we couldn’t provide a better response to this situation.
by A traveller
Posted Jul. 22, 2024 on Expedia
Top!
Comment from Hotel Management
Jul. 22, 2024 by Andrés Lizárraga, Hotel Management
DearNoro,We thank you for being with us and for enjoying your stay at this Casa Papaya Playa Project of yours and we hope in the future that you will return.
by A traveller
Posted Jul. 21, 2024 on Expedia
Perfect stay, amazing staff and hospitality
Comment from Hotel Management
Jul. 23, 2024 by Andrés Lizárraga, Hotel Management
DearTiki,We thank you for being with us at this your Casa Papaya Playa Project hoping in the future you will return to us.
