Note fondée sur 318 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
3,7 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Une honte
Publié le 28 févr. 2024 sur HotelsUne honte
A fuir
Tres cher et aucun service
par un voyageur
Publié le 24 juill. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
25 juill. 2023 par Call Center PPP, Gestion de l’hôtel
Dear ArnaudWe are delighted you had a fantastic time with us. On behalf of the team, thank you for your rating.
par un voyageur
Publié le 19 août 2024 sur Expedia
Didn’t change the towels and clean the rooms, even when we asked. Food and drinks cost you an arm and a leg! Like 16 CAD for a bottle of water and 36 CAD for a shot of regular tequila.
Our room that we booked was not available! They “did us a favour” and put 6 of us in a 3-room “villa” and charged us 200 USD extra! The “lobby” is an open air area and super hot and humid. In general I found Tulum as an unreasonably expensive and reap off place! Guys think it’s Ibiza or something. And you have to be very careful, they just charge for every single stupid thing. And many times double and triple if you don’t notice.
Commentaires de Gestion de l’hôtel
19 août 2024 par Andrés Lizárraga, Gestion de l’hôtel
Dear Kamyar, we sincerely apologize for the inconvenience you experienced during your stay. Your feedback regarding housekeeping and the pricing of food and drinks is greatly appreciated. We are committed to improving our service and will address these concerns with our team. The accommodations should meet your expectations, and we regret any misunderstanding regarding room availability. Tulum can indeed be unique and sometimes expensive, and we strive to ensure a transparent experience for all our guests. Your comments will help us enhance our offerings and guest experience. Thank you for sharing your thoughts with us.
par un voyageur
Publié le 16 août 2024 sur Expedia
Pricey drinks and food tho I had nothing to compare with. Friendly people and service.
Commentaires de Gestion de l’hôtel
17 août 2024 par Andrés Lizárraga, Gestion de l’hôtel
Dear Johnny, thank you for your review. We appreciate your feedback regarding the pricing of our drinks and food. We are glad to hear that you found our staff to be friendly and provide good service. We hope you had an overall enjoyable experience at Papaya Playa Project and that you consider visiting us again in the future. Your comments help us improve our services. Thank you for choosing to stay with us.
par un voyageur
Publié le 9 août 2024 sur Expedia
We had a lovely stay at PPP! Despite its reputation for being a party place, it was super peaceful during the week and a great place to recharge. The breakfast was lovely - special shoutout to the breakfast staff who gave especially awesome service!
The recent storms clearly did a number on the resort, as there was lots of debris all over and many of the cabanas were under repair.
The one drawback of this resort is that the restaurant prices are pretty unreasonable, so ordering a snack or drink on the beach quickly adds up to an astronomical bill. My advice is to go out for dinner in downtown Tulum, bring in your own food and drinks, and enjoy the beautiful beach and pools!
Commentaires de Gestion de l’hôtel
10 août 2024 par Andrés Lizárraga, Gestion de l’hôtel
Dear Myra, thank you for sharing your experience at Papaya Playa Project. We are glad to hear that you enjoyed a peaceful stay and our lovely breakfast service. We apologize for any inconvenience caused by the debris and ongoing repairs post-storm. We appreciate your feedback regarding the restaurant prices, and we will take this into consideration for future improvements. We hope to welcome you back for another recharging getaway by the beach and pools. Thank you for choosing PPP!
par un voyageur
Awesome hotel papaya playa !
Publié le 6 août 2024 sur HotelsLoved the hotel. Amazing experience !! Will definifely return
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Andrés Lizárraga, Gestion de l’hôtel
Dear Keila, we appreciate your comment and that you have visited us and that your days with us have been wonderful.We hope to see you again soon at Papaya Playa Project.
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 août 2024 par Andrés Lizárraga, Gestion de l’hôtel
Dear Hannah, thank you for sharing your experience with us. We will continue to improve our services. If you have any further suggestions, please let us know. We look forward to seeing you again.
par un voyageur
Publié le 3 août 2024 sur Expedia
They stole my airpod pro! they do this 1 day before you leave and when you tell them they say they need time! they are thief, i even showed findmyiphone that it is at their workers houses!! but they said they are not responsible for anything except small safe in room!! i will escalate this to Expedia to make sure they don't do this to others!!
Commentaires de Gestion de l’hôtel
3 août 2024 par Andrés Lizárraga, Gestion de l’hôtel
Thank you for taking the time to share your recent experience at Papaya Playa Project. We are sorry to hear that the outcome wasn’t positive, however I guarantee you we did all in our hands to investigate it. We understand your frustration and deeply apologize we couldn’t provide a better response to this situation.
par un voyageur
Decepcionado
Publié le 2 août 2024 sur HotelsEsta descuidado el hotel el servicio malo, las habitaciones en mal estado, tuve que pedir que arreglaran algunas cosas e la habitación
Commentaires de Gestion de l’hôtel
3 août 2024 par Andrés Lizárraga, Gestion de l’hôtel
Estimado Ramon, gracias por compartir tu experiencia con nosotros. Sin embargo, tomamos nota de tus observaciones sobre el mantenimiento de la habitación. Esos detalles son importantes para nosotros y los abordaremos con el equipo correspondiente, y seguiremos mejorando nuestros servicios. Si tienes más sugerencias, no dudes en hacérnoslas saber. ¡Esperamos verte nuevamente.
par un voyageur
Publié le 2 août 2024 sur Expedia
Bueno
Commentaires de Gestion de l’hôtel
3 août 2024 par Andrés Lizárraga, Gestion de l’hôtel
Estimado Jonathan, gracias por compartir tu experiencia con nosotros. Nos alegra saber que la atención del personal fueron de tu agrado. Si tienes más sugerencias, no dudes en hacérnoslas saber. ¡Esperamos verte nuevamente.
