Note fondée sur 21 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
5,0 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 janv. 2024 sur Expedia
Ok.
par un voyageur
Publié le 31 mai 2023 sur Expedia
We had a private pool on our rooftop and an Infinity pool and the last floor. The hotel was perfect for our week stay. I was stressed because we didn’t get the information to check in early, it was about an hour before 4pm (check in time) and for two tourist with no internet it was stressing) we were two girls in our 20’s and it felt so secure. Communication was quick when we wrote them, and there’s a super nice guard working night shifts every day. The road to the hotel is not nice but it’s not the hotel fault and there’s a lil bit of construction around (around 8 am) (still not the hotel fault) I would give 10/10 to this hotel for the price and the commodities, I will go back!
Also you’ll need a car to get there , it’s not fat from avenue tulum but if you walk it would be more than 30-40 minutes to get to the restaurants and all
par un voyageur
Publié le 4 avr. 2024 sur Expedia
Overall it was a disaster living here. The place is in the middle of nowhere and the road is completely broken. Then we waited half an hour outside the building in heat as the main door was locked. The number to
Property was unreachable. Some delivery guy gave us access to the building. Then there was no reception. Somehow the management replied by saying that we should receive instructions to enter the room shortly but even after 4:00 pm after 1.5 hrs of waiting we were still waiting outside the room. They asked us what time we will be coming and we said 2 pm and the room wasn’t ready even after 4. They said they ask us to schedule cleaning, the actual check-in will be at 4. Even after 4 there were people cleaning our room. We were given access to the room at 4:30. Even then the room wasn’t clean. We just wanted to go in the pool & take shower after sweating for hours. The pool was filled with dead inspects and dirt so we asked them again to get that cleaned. Then we decided to just take the regular shower, the shower head was broken. They sent someone to fix that and clean the pool which took another 2 hrs with no privacy and noise. The private pool is a fraud, its so small and narrow that 2 people can’t stand next to each other in it. There’s no stairs to the pool infact its just a narrow pit filled with water. They provided us 2 towels for our entire trip, when we requested more , those were $15 USD for fresh towel. Overall the place is dirty, not managed properly & shady
par un voyageur de Airway Heights
Publié le 18 mars 2024 sur Expedia
par un voyageur
Publié le 10 févr. 2024 sur Expedia
It's a new apartment. Super clean and comfortable.
par un voyageur de ETOBICOKE
Publié le 1 févr. 2024 sur Expedia
Very cozy apartment. Great and timely response from the landlord.
par un voyageur
Publié le 20 janv. 2024 sur Expedia
Muy buena recomendación todo bien
par un voyageur
Publié le 26 déc. 2023 sur Expedia
el lugar esta muy bien cuando vas en vehiculo, los taxis caros, inseguro no iluminacion de noche, a la hora de reservar dice que esta en el centro de tulum y no es asi esta en las orillas. muy limpio, el lugar agradable, en medio de la selva, si vas en carro exelente
par un voyageur
Publié le 8 sept. 2023 sur Expedia
Not easy to get to as the road is still being built. Didn't provide enough towels and was impossible to get in contact with anyone. The road to the property isn't paved and when it rains, it floods the huge potholes you'll have to drive around. Tried emailing the property, and got an automatic response back that the message couldn't be sent.
It was noisy in the sense that the manager's dog (who was staying next door) would bark at all hours of the day and at night, it was a huge disturbance. Not a bad property overall, but the annoyances made the experience less enjoyable.
par un voyageur
Publié le 9 août 2023 sur Expedia
Where do i start?!! I was on a girls trip with 4 other girls. We had planned this trip several months in advance & were super excited about it. The route to the property was super sketchy with all the development going on. No one knew where to direct us to this hotel. Upon arrival, the doors were locked. There was no front desk only janitors who were able to help some. They mentioned to get room access I should have been sent an email with instructions; I never received that. We were told that our reservation was lost. After reaching Antoinette “the owner” she drove down to the property to provide help. She got in contact with the property mgt company who stated they would call me. They texted me and mentioned they were trying to see what happened with my reservation and look for availability. I wanted to speak to someone and not text. I deserved a call at the very least! I called property mgt and she refused to pick up the line. After demanding for a call back, property mgt text me they didn’t allow “calls from foreigners”. I was livid that this property mgt nor the owner were not trying to accommodate my party. While this was going on, the girls in my party we’re on the phone with Expedia looking for a new hotel. We also had a sunset cruise we had to reschedule for a later date. Although, this whole ordeal was Expedias fault the mgt of Tanik did absolutely nothing to help us. The owner and property mgt do not care for the guests. We will NEVER book here again!
