Note fondée sur 59 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
3,6 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 mars 2020 sur Expedia
Tres bel hotel tout neuf
Piscine 360 degres magnifique coucher de soleil
Qd nous y sommes alles le bar, restaurant et petit dej pas en service
Il fallait commander le petit déjeuner et attendre 1heure qu ilsl apportent
Menage quand ils ont le temps pas assez de personnel on peux rester 2 jours sans
Attention ils ont essayer de nous faire payer le nettoyage des draps car jour du départ une micro tache de sang (moustique)
par un voyageur
Publié le 16 févr. 2023 sur Expedia
Sin duda mi lugar favorito, todo está excelente el departamento increíble y muy ameno.
El lugar de estacionamiento Perfecto
par un voyageur
Publié le 4 nov. 2022 sur Expedia
The main reason for picking The Panoramic for our stay in Tulum was this beautiful picture of the pool. Hate to tell you it hasn't been built yet and they don't tell you that when you book. Other items: no functioning elevator, neither ClubHouse (shop) nor Gym were accessible. Upon arriving we had no codes to get into our room and security was of limited assistance so imagine arriving off 8 hours of traveling and not being able to access your room after carrying your multiple bags up flights of stairs since no elevator!! I was going to cry.... Once we were able to figure out how to make contact with the Xperience team all was good. We were able to get into our room which was the King Studio. It was very nice however once we sat on the bed it was broke - UGH!! With a quick phone call again we were moved to another room. Pleasantly surprised by a 2 bedroom suite with full kitchen, living room and dining room. This was a fantastic space. Clean, modern with a gorgeous tub that we took a nice soak since there was no pool or hot tub in the location. We love to experience the local area when we travel so this location was great. Walkable to the market for bottled water and supplies for breakfast, but also the local restaurants were fantastic and inexpensive, and tons of local shopping! Beware of the side roads though - they're barely paved - so if renting a car I wouldn't rent a sedan. I was thankful for our SUV. I would highly recommend The Panoramic when finished
par un voyageur
Publié le 8 août 2022 sur Expedia
Skeptical after reading the reviews. We loved the actual property and the staff. We had a hiccup when we first arrived(hot water heater burst) but staff was right there to offer us new rooms. The new rooms wasn’t what I booked but was great rooms. The street isn’t paved and real bumpy but it’s Mexico. So I would definitely stay again and I recommend others as well.
par un voyageur
Publié le 23 avr. 2022 sur Expedia
The property manager and people who worked in the hotel did not communicate, which left us with not much assistance. The front desk push us off to always call the property manager and never help us. The room had problems through out my stay and although the property manager tried to accommodate us. I didn't really feel good about how they did and had serval issues. I did my best to enjoy my stay but i wouldn't stay there again. No hot water, no light and ac in the room. And not one person on the property was helpful. I had to continuously reach out to management.
par un voyageur
Publié le 10 mars 2022 sur Expedia
Property was very nice and well taken care of. However, driving to the property was a mission with all the large holes and construction was working next door from early in the morning till late at night but everyone was very nice and very hospitable. Overall my experience with the hotel was a good one.
par un voyageur
Publié le 24 févr. 2022 sur Expedia
par un voyageur
Publié le 7 févr. 2022 sur Expedia
The accommodations and personal. Room was amazin
Commentaires de Gestion de l’hôtel
14 févr. 2022 par Claudia Esquivel, Gestion de l’hôtel
Dear Ambassador Yesenia,
Thank you so much for your preference! Our Infinite Hospitality is the most important for us, we want you to feel at home.
Greetings,
par un voyageur
Publié le 19 nov. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
30 nov. 2021 par Claudia Esquivel, Gestion de l’hôtel
¡Gracias Brandon!
Nos encantaría recibirte nuevamente,
Con cariño,
par un voyageur
Publié le 15 sept. 2021 sur Expedia
