Note fondée sur 85 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,8 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 janv. 2024 par Front Desk, Gestion de l’hôtel
Muchas gracias por tu puntuación Corinne. Nos da mucho gusto que haya disfrutado de su estancia, esperamos verlte en un futuro cercano. Un saludo cordial de parte de todo el equipo de The Yellow Nest.
par un voyageur
Recommandé
Publié le 23 juill. 2022 sur HotelsSéjour extraordinaire ! Situé près de la canote dos ojos, l’hôtel est en pleine jungle, totalement dépaysant. La cuisine est absolument délicieuse, avec un petit déjeuner flottant dans la piscine un matin sur le séjour !
Commentaires de Gestion de l’hôtel
24 juill. 2022 par The Yellow Nest , Gestion de l’hôtel
Cher Charton Merci beaucoup pour votre commentaire. C'était un plaisir de vous servir lors de votre récente visite. Nous sommes heureux d'apprendre que le service, les installations et surtout la nourriture vous ont plu. Nous sommes impatients de vous revoir et vous remercions de votre confiance. L'équipe du Nid Jaune vous adresse ses plus chaleureuses salutations.
par un voyageur
Publié le 19 oct. 2024 sur Hotels
It’s an experience to be had.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par EG, Gestion de l’hôtel
Your kind words mean a lot to us! We are thrilled that you enjoyed the peaceful ambiance and customer service. It’s our goal to provide a full experience that goes beyond just food, and it sounds like you appreciated everything. We can’t wait to welcome you and your loved ones again soon!
par un voyageur
Publié le 14 oct. 2024 sur Expedia
Very beautiful:..fast service and lovely staff
Commentaires de Gestion de l’hôtel
17 oct. 2024 par EG, Gestion de l’hôtel
We're glad you enjoyed your stay! It's great to know that our beautiful surroundings and the attentive service of our staff made a positive impact on your visit. We look forward to seeing you again!
par un voyageur
Publié le 9 oct. 2024 sur Expedia
Yellow Nest is INCREDIBLE!! Yes, the road is bumpy, has areas with water (depending on weather), and it's COMPLTELY worth the experience! We drove the road with our mid-sized SUV. The Yellow Nest will also provide transportation for a cost if you're not comfortabled driving deep into the jungle. Once you arrive let the pampering begin- the area is visually lush & gorgeous- welcome drink in hand the amazing concierge Sam will show you the property- huge main pool, yoga area, massage area, hammocks, 2nd pool, on-site restaurant, and meandering paths to the "huts". The accommodations are spacious, bed comfortable, bathroom space is huge- everything is well appointed, comfortable luxury! Customer care is of the highest quality, we felt pampered. Food & drinks were fresh, local, delicious with beautiful presentation. We visited the local Taki Ba-Ha cenote early in the morning (drove 5 mins) and loved our experience- bring goggle or snorkle, wetsuite not needed. Nature is gorgeous, relaxation is key & Yellow Nest is the perfect place to be! Book IT!!
Commentaires de Gestion de l’hôtel
10 oct. 2024 par EG, Gestion de l’hôtel
Thank you for your enthusiastic review! We're delighted to hear you had such an incredible time at The Yellow Nest. The road may be an adventure, but as you mentioned, the experience is definitely worth it! We’re glad you enjoyed the warm welcome, lush surroundings, and the pampering our team is known for. Your detailed description of the accommodations, food, and the nearby cenote perfectly captures the essence of what we strive to offer. We hope to welcome you back soon for another relaxing escape!
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 oct. 2024 par EG, Gestion de l’hôtel
We’re so happy to hear everything was 10/10 for you! It’s wonderful that you enjoyed every aspect of your stay. Come back anytime for another perfect getaway!
par un voyageur
Publié le 10 sept. 2024 sur Expedia
My stay at the Yellow Nest far exceeded my expectations. The communication prior to arrival, the ambience and beauty of the location, and the impeccable service from staff made my stay at the Yellow Nest the best overnight night experience I have ever had. I can’t speak highly enough to the care and attention received from all staff but especially Sam and Miguel. Loved it!
Commentaires de Gestion de l’hôtel
11 sept. 2024 par EG, Gestion de l’hôtel
We truly appreciate your kind words! It’s fantastic to know that the communication, ambiance, and service left such a positive impression on you. We’re grateful for your stay and hope to see you again soon!
par un voyageur
Publié le 5 sept. 2024 sur Expedia
This place was the BEST place to stay at if you’re looking for seclusion and quiet. This hotel is away from all the tourist areas. In the middle of the jungle. Extremely quiet and luxurious at the same time! The villas were perfect size and had everything we needed. The private pool and area outside was perfect for myself and my daughter. The star of the visit was the staff, especially Luis Miguel. He was extremely helpful, attentive, knowledgeable and extremely patient. He was amazing and given it was just me and my daughter he helped to make us feel comfortable and safe. I’d definitely recommend this place! I already can’t wait to go back!
Commentaires de Gestion de l’hôtel
5 sept. 2024 par EG, Gestion de l’hôtel
Thank you for your kind words! It’s fantastic to know that you enjoyed the quiet, luxury, and privacy that The Yellow Nest offers. We're especially proud of Luis Miguel for making you feel at home and safe during your stay. We’d love to have you back soon—and hopefully, next time with your husband! Warmest regards,Ernesto GaleanaHotel Manager
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par Manager, Gestion de l’hôtel
En The Yellow Nest nos parece fabuloso que su estancia fuera tan agradable, gracias por calificarnos con excelencia en la puntuación. Nos esforzamos cada día para generar experiencias extraordinarias e inolvidables a nuestros huéspedes. Los esperamos para su próxima visita en Tulum. Saludos de parte de todo el equipo
par un voyageur
Publié le 23 août 2024 sur Expedia
You need to contact the property 24 hours prior to confirm that you’re coming. Otherwise they will assume you will not show up. They will not reach out to you. I tried to call them to let them know we were coming in late and no one picked up. This is one of those Instagram vs reality situations. Room was beautiful but dirty. Of course this is in the middle of the jungle so expect bugs and spiders creeping everywhere. Sheets and pillows smelled so bad, like sweat. All pools were dirty. The pool bed in our villa was wet and smelly. In the morning when I talked to the staff, he smelled like alcohol and he couldn’t walk straight. This could have been a wonderful experience and I was really looking forward to it only to be disappointed. For the price you pay, it’s not worth it. Hopefully they train their staff better and maintain the property like they advertise.
Commentaires de Gestion de l’hôtel
27 août 2024 par Manager, Gestion de l’hôtel
Dear Lee:We are truly sorry your experience did not meet your expectations. We take service very seriously and truly care for customer experience.We will work closely with our team to learn from this comment and keep working on improving our standards. Thank you for choosing us and helping us improve.Best regards,The Yellow Nest Team
