Note fondée sur 896 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
4,0 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Très bien
Publié le 7 oct. 2019 sur HotelsChambre confortable, propre. Hotel agréable et bien situé. Personnel sympathique.
Commentaires de Gestion de l’hôtel
9 oct. 2019 par General Manager, Gestion de l’hôtel
Dear Helene,
We believe in the power of making an excellent first impression, and we're glad to know when we get it right. As you highlighted, our location is fantastic for the wealth of activities in the area. We loved having you with us, and on your next visit to the area, we look forward to being your hotel of choice.
Ola
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Very clean. Owner has put some thought on making things right and save cost at the same time. Room is Very clean! most important.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Shuya,Thank you for your kind feedback! We're delighted to hear that you found the room very clean and appreciated the thoughtful efforts made by the owner to enhance your experience while being cost-effective. Your satisfaction is our top priority, and we look forward to welcoming you back for another great stay!Sincerely, Hotel Management
par un voyageur
Best Non management staff in Tupelo
Publié le 2 oct. 2024 sur HotelsThe rooms are clean, well maintained for the age, no bugs, easy access, great staffing especially the smiling faces at the front desk and the breakfast staff has been excellent since some staff arrived. Even the staff working the laundry and cleaning seem to keep a positive attitude and do a great job. They should know how much we appreciate the extra time they put into the job and guest’s experience with Red Roof Inn Tupelo.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Tammy,Thank you for your wonderful review! We're thrilled to hear that you found our rooms clean and well-maintained, and we appreciate your kind words about our dedicated staff. It's great to know that our front desk, breakfast, laundry, and cleaning teams made a positive impression on your stay. We will share your appreciation with them, as they truly deserve recognition for their hard work. We look forward to welcoming you back to Red Roof Inn Tupelo for another enjoyable stay!Sincerely, Hotel Manager
par un voyageur
Publié le 30 sept. 2024 sur Hotels
The breakfast was very minimal. It was just cold cereal, tiny muffins, bagels & little pancakes. No protein whatsoever. The juice machine only offered orange juice, & there was coffee, but no tea option.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Martina,Thank you for your feedback! We're glad to hear that you enjoyed your stay, though we regret that the breakfast selection didn’t fully meet your expectations. We appreciate your suggestions and will look into adding more variety, especially protein options and a tea selection, to enhance our offerings. We hope to welcome you back and provide a more satisfying breakfast experience next time!Sincerely, Hotel Manager
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Donny,We are incredibly grateful for your exceptional perfect-star rating! It’s wonderful to know that your experience with us was so positive. Your kind words encourage our team to keep striving for excellence in service and guest satisfaction. We look forward to your next visit and another fantastic stay!Sincerely, Hotel Manager
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Adriana,Thank you for sharing your rating. We apologize that your experience fell short of your expectations. We value your feedback and will use it to improve our services. If there is anything specific you would like to address or discuss further, please let us know. We appreciate your patronage and hope to have the opportunity to make it up to you in the future.Sincerely, Hotel Manager
par un voyageur
You get what you pay for.
Publié le 29 sept. 2024 sur HotelsRoom was fair, cigarette smoke smell in hallway. Water leaking in the hallway. Key stopped working after the first night.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Monique,Thank you for your feedback regarding your recent stay. We’re sorry to hear that your experience was not up to our standards, especially with the cigarette smoke smell in the hallway and the water leak. Your comments about the key issue are also concerning, and we will address this with our team immediately. We appreciate your input, as it helps us improve our services. We hope you’ll consider staying with us again for a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Comfortable
Publié le 27 sept. 2024 sur HotelsRoom was clean and comfortable. We would stay there again.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Linda,Thank you for your feedback! We're glad to hear that you found your room clean and comfortable, and we're thrilled that you would consider staying with us again. Your satisfaction is our priority, and we look forward to welcoming you back for another great experience!Sincerely, Hotel Manager
par un voyageur
Publié le 26 sept. 2024 sur Expedia
The lady at the counter pocketed my security deposit. They made me put down cash for the security deposit. I had to call the cops to get it back. The cameras showed her pocketing the money. Terrible customer service by the manager who defended the employee that stole my deposit.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Chirell RediResponse Specialist, Gestion de l’hôtel
Dear Stacee,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Tupelo. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 1/5 score. You indicated that you were unsatisfied with poor customer service and the security deposit policy. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRedRoof ManagementRediResponse Specialist
par un voyageur
Ok
Publié le 25 sept. 2024 sur HotelsIt was very damp in the room, the sheets were damp towels were damp. It needs a dehumidifier in room 130 and there was no Hand soap
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Terrie,Thank you for your feedback and for rating us 6 out of 10. We apologize for the dampness in your room and for the absence of hand soap. Your comfort is important to us, and we will address these issues, including the need for a dehumidifier in room 130. We appreciate your input and hope to provide you with a better experience on your next visit.Sincerely, Hotel Manager
