Note fondée sur 506 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Lillian
Publié le 9 sept. 2024
A little disappointed after seeing other reviews prior to our stay. Hotel needs a refresher and updating. Bed frames were squeaky, room needs repainted, beds are too small (has ample room for queensize), housekeeping had mints on bed with a Welcome note which had sugar ants all over it. When staff was tikd of issue, the response was "Oops, sorry!" ans nothing more. We just pulled off the comforter and threw it in the corner since there weren't any bugs on any of the rest of the bedding. Not a horrible experience but will likely stay elsewhere next time.
par un voyageur
Publié le 19 août 2024 sur Hotels
par un voyageur
Could be much better
Publié le 18 août 2024 sur HotelsRoom had strong humid odor, I had to ask twice for simple things like shampoo and soap.
Water fountain didn’t work and today the coffee was horrible. Breakfast otherwise was ok.
par un voyageur
Publié le 18 août 2024 sur Hotels
Room was very dusty and unbelievably damp smelling. There was no excuse. The workers were super amazing and very courteous. Maybe try hardwood floors instead of carpeting.
par un voyageur
One night unexpecteded stay.
Publié le 15 août 2024 sur HotelsThe customer service by both desk agents was excellent. They were very nice, friendly and extremely helpful.
par un voyageur
Publié le 14 août 2024 sur Expedia
Room was good
par un voyageur de ARLINGTON
Publié le 12 août 2024
par un voyageur de ARLINGTON
Publié le 12 août 2024
Travelocity will not assist you when the Best Western Surestay in Tuscaloosa gives you a room woth a cracked window and full access to the outside and then tells you they have no other room for you. If you leave they will charge the full trip itinerary to your credit card even though they were unable to provide a room. It is stealing. Travelocity will say there is nothing they can do to help because it is up to the property to reimburse for uninhabitable rooms. If they do not, Travelocity will and cannot help you with a claim or dispute. They only provide the company with another scapegoat. Stealing.
par un voyageur
Publié le 7 août 2024 sur Expedia
par un voyageur
Publié le 5 août 2024 sur Expedia
When we opened the door to the room, a bug ran across the floor. And the bed sheets were discolored and stained with small red spots. The room also smelled like smoke and mildew.
