2/10 – Terrible
Mary
25 nov. 2024
I urge anyone considering a stay here to think twice. My experience has been a nightmare. Here with my one-year-old due to a power outage at home, I was shocked by the blatant disregard for guests’ needs. The coin laundry requires four dollars in quarters ($4 to wash and $4 to dry), and when I asked the front desk to charge my room for the ONE dollar I lacked, they flat-out refused, ignoring the fact that I needed clean scrubs for my nursing shift and clean clothes for my baby….
To top it off, at 3 AM, a group of loud, drunk guests outside of our room smoking made it impossible to sleep. Despite multiple complaints, the staff failed to enforce their own quiet hours policy. It took three calls to the front desk for them to admit they couldn’t control the situation and I was told “there’s nothing we can really do about it”.
This hotel completely fails to care for its guests. Basic customer service is nonexistent. I will never return and strongly warn others to avoid this place.