Note fondée sur 112 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 mars 2024 sur Wotif
Beds and dishes were not adequately cleaned not sure if the sheets were actually cleaned before we rented our cabin. Some dishes were not clean. Stayed for 3 nights and only provided with 2 bin bags and 2 dishwashing tablets. No oven which I didn’t realise when booking. Apart from that it was a great weekend away
par un voyageur
Publié le 12 nov. 2023 sur Wotif
Stayed in the new Duranbah cabins - extremely clean and spacious for 6 people (would struggle with 8) but missing some amentities which would have bettered the experience!
- clock
- paper towels/tissue box
- salt and pepper rather than hundreds of biscuits!
- full length mirror
- tables fit 8 people however couch/living space barely fits 4
park activities were fantastic and would recommend for families!
Commentaires de Gestion de l’hôtel
28 nov. 2023 par Chris Clark, Gestion de l’hôtel
Thank you Charlotte, it's fantastic to hear you enjoyed your time with us. Thanks for the feedback about the paper towel, tissues and salt and pepper, we will definitely take it onboard.
par un voyageur
Publié le 6 nov. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
28 nov. 2023 par Chris Clark, Gestion de l’hôtel
Thank you Jason! Please come back and see us again soon
par un voyageur
Publié le 27 août 2023 sur Hotels
par un voyageur
Publié le 24 juin 2022 sur Wotif
We absolutely recommend this place to families! We came with our children ages 1 and 4 and they had the best time! Plenty to do with the kids and the cabins were spacious and relaxing!
par un voyageur
Publié le 6 nov. 2021 sur Wotif
Lovely grounds - - great for kids. Staff very friendly. We stayed in a Cabarita Villa. Bed very uncomfortable .-kitchen area way too small even for 2 let alone 5. Great for caravaners, Villlas over priced.
Commentaires de Gestion de l’hôtel
17 mars 2022 par Park Manager, Gestion de l’hôtel
Thanks for taking the time to comment Lyn. We appreciate your feedback.
par un voyageur
Publié le 8 févr. 2021 sur Wotif
Kids loved the park and facilities, nice and quiet but lots to do. Staff were very friendly and lots of nice touches like arrival gift.
Commentaires de Gestion de l’hôtel
11 févr. 2021 par BIG4Tweed, Gestion de l’hôtel
Thanks for the great feedback! We're so pleased to hear that you and your family had such a wonderful stay! We hope to see you again soon.
par un voyageur
Publié le 7 févr. 2021 sur Wotif
The property was very pleasant, however the staff member working on Sunday morning was rude and arrogant and needs to brush up on her phone manner, she was not prepared to assist in anyway, we were offered an extended nights stay by email , and when we asked to extend over night, we were told it was not possible that we had to check out and pay an additional $60 for late check out. Also there was guests there who were swearing and very noisy into the early hours of the morning and no-one who you could report this to the phone rang out with no diverted number to contact.
Commentaires de Gestion de l’hôtel
11 févr. 2021 par BIG4Tweed, Gestion de l’hôtel
Hi there,
Thank you for taking the time to provide your feedback following your recent stay with us.
I'm terribly sorry to hear that our high standards of service were not met during your stay and that we failed to assist you in your request to extend. This is most disappointing to read. Please be assured that we are addressing this with our entire reception team to ensure that it does not happen again.
I'm sorry to hear that you also had issues with noise from fellow guests. We do have an after hours number listed on the gate code hand out. Was this the number you tried to ring, or our reception number?
Once again I do apologise for the issues experienced during your stay and I appreciate the feedback.
Warm regards,
Julia
par un voyageur
Publié le 12 sept. 2020 sur Hotels
Great position in Tweed Heads, close to the river for morning walks as well as five minutes into the heart of Tweed Heads. We enjoyed our first visit to Tweed Heads and the Big 4 made everything easily accessible.
Commentaires de Gestion de l’hôtel
17 mars 2022 par Park Manager, Gestion de l’hôtel
Thanks so much for your comments Christine
par un voyageur de Coffs Harbour
Publié le 20 juin 2020 sur Wotif
The Kids had a fantastic few days! Cheap hire for additional extras, easy to get around and friendly staff. They were happy to allow a late check out and we happily took it :)
We had a Successful family holiday due to a family friendly location
