Note fondée sur 1 024 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,7 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
It was very nice the maids were wonderful.
Publié le 5 oct. 2024 sur HotelsCommentaires de Gestion de l’hôtel
10 oct. 2024 par Sam H. AGM, Gestion de l’hôtel
Thank you for the review, Karen. I am so happy to hear that our hotel was nice, and that our housekeeping staff treated you well too. Thank you for your review and we look forward to your next stay!
par un voyageur de Nampa
Publié le 5 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Sam H. AGM, Gestion de l’hôtel
Ethan, let me apologize for your recent experience. We would love to hear more from your stay with us, that way we can improve and provide an even better experience moving forward. Again we are sorry for your stay, but looking forward to hearing from you.
par un voyageur
Publié le 5 oct. 2024 sur Expedia
They advertise online or on your website that you can get either a king bed or two queens. The room I was in 243 was supposed to be a double Queen but they were too fools. And that should be the correct spelling because when I brought the concern up with the front desk manager she did not even know what a full size mattress was she thought every room either had Kings or Queens. The bed was very springy and uncomfortable.
I was also supposed to be in a handicap accessible bathroom with an open shower. Like it advertised online. Unfortunately this room has been upgraded to a spa type tub with jets and everything. The problem is unless you get down in the tub the shower head has not been changed out and there is no way to take a shower without flooding the bathroom.
One of the three nights I booked, who was very much older almost elderly who was extremely rude. As I was having trouble with the key card she kept asking me identification questions more than the norm. Wanted to know my address wanted to know my phone number wanted to know my name everything before she would give me a new key card to get in the doors.
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Sam H. AGM, Gestion de l’hôtel
Justin, let me apologize for your recent experience with us. I am saddened to hear of the issues with your room. We are currently beginning our renovations, and our rooms are apart of this, so we will be addresses these issues. In regard to the staff, I am highly disappointed to hear of the issues there. We do require a first time verification to get keys for your room to ensure we are giving you the right keys. I am still sorry for her conduct as we strive to provide the best experience possible. Thank you for your feedback, and again we are sorry for your stay.
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Quiet, friendly staff, and good location.
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Sam H. AGM, Gestion de l’hôtel
Ryan, thank you for the review. I am pleased to hear that our staff treated you well, the hotel was quiet, and our location worked out great for you. Again, thank you for taking the time to review us, and we hope to see you again soon!
par un voyageur
Couldn’t ask for more
Publié le 4 oct. 2024 sur HotelsCozy, yet elegant feeling room. Good choices for breakfast. Pretty quiet, not overly crowded. Clean. Met all my needs.
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Sam H. AGM, Gestion de l’hôtel
Dustin, thank you for the kind words. I am pleased to hear that you found our hotel to be great from breakfast to the rooms. Thank you again for taking the time for this review and we hope to see you again soon!
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Was charged twice for my one night stay. The hotel is going thru renovations, painting.
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Sam H. AGM, Gestion de l’hôtel
Gwendolyn, thank you for taking the time to leave us feedback. I am saddened to hear of the issues with being charged. I will address this with the team to correct this issue and prevent this from happening in the future. We hope you'll have a chance to come back soon, and enjoy us with our new look. Again thank you for your feedback.
par un voyageur
Great place to stay
Publié le 4 oct. 2024 sur HotelsVery friendly staff and fast check in. Room was very clean and had all amenities. Price was good. Great breakfast. Surrounding area had lots of eating and stores.
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Sam H. AGM, Gestion de l’hôtel
Thank you, Tiffany, for the review of your stay. I am pleased to hear that our staff treated you well, the room was clean and you got a chance to enjoy Twin Falls. Thank you again for taking the time for this review, and we hope to see you again soon!
par un voyageur
I recommend this hotel
Publié le 30 sept. 2024 sur HotelsDon't really care about the Eco-friendliness. Stay was great. Room was clean and well-stocked.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Sam H. AGM, Gestion de l’hôtel
Thank you for taking the time to leave us a review of your stay. I am pleased to hear that you enjoyed your stay with us and found the room to be clean and well stocked. Thank you again for the review and we hope to have you back again soon!
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Shower not clean, carpets stained, television selection not great.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Sam H. AGM, Gestion de l’hôtel
Robin, let me apologize for your recent experience with us. I am saddened to hear that the room was not cleaned to the standards that we hold ourselves to. I will address this with our team to prevent further occurrences. Thank you again for this feedback and we hope you'll give us a chance to see how great we can be.
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Sam H. AGM, Gestion de l’hôtel
Scott, thank you for the review of your stay. I am pleased that you enjoyed an exceptional trip with us. Thank you again for the feedback, and we hope to have you back soon!
