Avis Country Inn of Two Harbors

Thanks for the positive review, Susan! I'm glad you had a good stay with us!

Thanks for the feedback, Jane! I'm so glad that you enjoyed your breakfast and had a good stay with us! I hope that you'll keep the Country Inn of Two Harbors in mind on your next hiking trip!

Thanks, Tom! I'm glad you had a nice peaceful stay with us!!

Thanks for the feedback, Melanie! I'm glad that you enjoyed the amenities that we offer, and I hope you'll come visit us again soon!

Thank you so much for the review and the feedback, Rachel! I'm glad that you enjoyed your stay with us!I'm sorry that our hot tub was down during your stay. We have some plumbers out here today, so we should be back up and running in no time now!

Thanks for the glowing review, Joseph! I'm glad you had a good stay with us!

Thanks for the great review, Robert! Come visit us again soon!

Thanks for the great review, Sally! I'm glad you had a good stay with us!

Thanks for the feedback, Daniel! Come visit us again soon!

Hi Karen, This is Russ from the Country Inn of Two Harbors. I believe we met briefly on Thursday right after you were advised of the lack of ice when I met you outside of your room with a bag of ice. I am sorry that there was some miscommunication during your stay and that the miscommunication resulted in such a negative experience for you.Our ice machine went down to a minor maintenance issue that was resolved within a few hours. However, the ice machine had to be completely emptied in order to fix the maintenance issue and it required time to build up ice before people could fill their coolers, and so an out of order sign was put up as we waited the appropriate amount of time for it to refill.I understand that you felt like you were misled by our staff and by the out of order sign that advised you that the ice machine was not ready. I want you to know that I am very sorry that you felt this way, but even though the ice machine produced ice for you it was still down for maintenance at the time that you asked. I'm not exactly sure what happened during breakfast, but I don't have any notes or other complaints regarding the pancake maker. I will watch the camera footage and follow up with my breakfast staff to see what happened. I have gone ahead and removed the "Out of Order" sign from the back of the pancake instructions so that if the sign was put on backwards that it wouldn't mislead customers again. If you would like to speak more in-depth about the issues you had, I would love to hear what you have to say. Please feel encouraged to call the hotel and ask to speak to Russ so we can discuss these issues further. Thank you so much, and I hope to hear from you soon!