Note fondée sur 198 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Manager, Gestion de l’hôtel
Thank you for the review!
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Manager, Gestion de l’hôtel
Thank you for the review!
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Manager, Gestion de l’hôtel
Thank you for the review!
par un voyageur
Publié le 5 août 2024 sur Expedia
This place is on the beach with access to a neighboring pool. There is no smart TV, so any streaming for a movie must be done on personal electronic devices. The grounds need some landscaping clean up and signage would be helpful to find the paths/access to the beach or pool. The breakfast was good and had several options.
Commentaires de Gestion de l’hôtel
7 août 2024 par Manager, Gestion de l’hôtel
Thank you for the review
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Manager, Gestion de l’hôtel
Thank you for the review!
par un voyageur
Publié le 25 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 juill. 2024 par manager, Gestion de l’hôtel
thank you for your feedback, we appreciate it, We hope to see you again
par un voyageur
Publié le 22 juill. 2024 sur Expedia
It’s been a while since I have experienced such a poor guest service and cleanliness during vacation. Hotel advertises as only beach front hotel in Tybee island. Which is not true . Plus we got a room facing busiest road in whole island . Carpets had stains , dish washer was filled with dirty dishes . Bathroom sink was clogged up in first night , there were potato chips in fold out bed in living room when we opened it up . No pillows or blankets for the kids . We booked the room for 4. On the first day of stay room service came and left extra towels and roll of toilet tissue on the kitchen counter. That was it. Did not come back the rest of the 5 day stay . We had to wash our own towels , take trash out and clean bathroom. It was just far from what I have experienced during any stay in a while .
Not to mention customer service, upon check in I stood there for 15 minutes without being acknowledged with desk clerk talking to coworkers, clearly seeing me there standing waiting. Upon check out, different clerk was sitting down on her phone eating breakfast at one of the breakfast tables and just told me to lay the key down on the counter.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par manager, Gestion de l’hôtel
thank you for your review, our apologies for the check in/ check out that you experience . i will address the issues that you have mentioned .
par un voyageur
Publié le 17 juill. 2024 sur Expedia
DeSoto was a great place for us. We spent the last 2 days walking the beach early in the morning and late into the night. We loved the view and location and would love to stay here again.
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Manager, Gestion de l’hôtel
Thank you for the review!
par un voyageur
Publié le 27 juin 2024
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Manager, Gestion de l’hôtel
Thank you for the review!
par un voyageur
Publié le 24 juin 2024 sur Expedia
The room was not as expected in the picture when booked. It was much much smaller and just looked different. The couch and chairs had several stains, the carpet in the bedroom felt and smelled like it hasn’t ever been cleaned, I found several long hairs on the floor that were not mine.
I had previously spoke to someone about early check in, however when we arrived 30 minutes before check in time at 4pm, the room was not ready, which was very inconvenient considering I had groceries in the car and I was under the impression I would be able to check in early. The young at the front did not tell me cleaning procedures for the suite and I would have been charged had I not asked someone else before check out. There is a sign that says heated pool, but the pool was absolutely freezing. The breakfast is ok, but the breakfast area is so small and all the guests are on top of eachother. I think I’ll just get a vacation rental next time. This wasn’t worth the $ I paid for 3 days.
Commentaires de Gestion de l’hôtel
3 juill. 2024 par Micheal, Gestion de l’hôtel
Thank You for letting us know. However I am confused with the "cleaning procedures" the Gardens do not have any cleaning procedures for the guests upon check out, not sure whom told you different but we do apologize and we will look into the items you have listed here.
