Note fondée sur 938 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
4,0 Service et personnel
3,4 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Bon séjour à Sandcastle
Publié le 15 mars 2023 sur HotelsLa chambre était très bonne ainsi que la propreté.
Proche de la plage et proximité des restaurants sur la même rue ou sur la plage à côté du pier.
Commentaires de Gestion de l’hôtel
17 mars 2023 par FDM, Gestion de l’hôtel
Thank you
par un voyageur
Publié le 22 oct. 2024
Staff was amazing. Very very friendly and helpful. Rooms have been updated. We only slept and showered there. Super walkable to beach, restaurants and shops. We would stay there again.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Tania! Thank you for your wonderful feedback! We are delighted to hear that you had a positive experience during your stay. Our staff takes great pride in providing friendly and helpful service, and we're glad you found the rooms updated and comfortable. It's fantastic to know you enjoyed the convenient location as well. We look forward to welcoming you back on your next visit!
par un voyageur
Publié le 12 oct. 2024 sur Expedia
The crud and in corners! Plus roaches !
Commentaires de Gestion de l’hôtel
13 oct. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Patrick! Thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness concerns you experienced during your stay. Maintaining a clean and comfortable environment is a priority for us, and we will address your feedback with our housekeeping team to ensure that all areas of the hotel are thoroughly cleaned and inspected. We appreciate your input, as it helps us improve our services. We hope you will consider staying with us again to experience the improvements firsthand.
par un voyageur
Publié le 12 oct. 2024 sur Expedia
5 minute walk to beach/pier
Commentaires de Gestion de l’hôtel
13 oct. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Diego! Thank you for your feedback! We’re delighted to hear that you enjoyed our convenient location, just a short walk from the beach and pier. It's always great to know our guests appreciate the accessibility of local attractions. We hope to welcome you back for another enjoyable stay in the future!
par un voyageur
Nice atmosphere
Publié le 8 oct. 2024 sur HotelsOur overall experience was very good. The staff was friendly. There were no issues checking in or out. Housekeeping came around daily and asked if we needed towels or anything. The room was one of the renovated ones so it was nice and clean and smelled clean. The bathroom was a little dated still and the toilet was wobbly and the toilet paper was not great. One bed was more comfortable than the other. The room did come with complimentary toiletries like soap, lotion, shampoos/conditioner, and makeup wipes. The fridge, microwave, and ac worked. It was in a great location close to restaurants and the beach. We would stay there again.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Shelley! Thank you for your wonderful review! We’re thrilled to hear that you had a pleasant stay and enjoyed the friendly atmosphere, as well as the convenience of our location. It’s great to know that you found the room clean and comfortable, along with the amenities provided.We appreciate your feedback regarding the bathroom and will certainly address these concerns to enhance future guest experiences. We look forward to welcoming you back on your next visit!
par un voyageur
Too Sweeet
Publié le 5 oct. 2024 sur HotelsEverything was good. The bed isn’t that comfortable. It close to everything, walking distance to the beach.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi cecilia! Thank you for your feedback! We’re pleased to hear you enjoyed your stay and appreciated our convenient location near the beach. We understand that comfort is crucial, and we will take your comments about the bed into consideration as we strive to enhance our guests' experiences. We hope to welcome you back for another visit soon!
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Nice area, everything was great!
Commentaires de Gestion de l’hôtel
6 oct. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Iran! Thank you for your positive feedback! We are delighted to hear that you enjoyed your stay and found everything to your satisfaction. Our team works hard to ensure a great experience for all our guests, and it's wonderful to know we met your expectations. We look forward to welcoming you back soon!
par un voyageur
Publié le 4 oct. 2024 sur Expedia
We left a day early did not feel at all safe where the room was located. The property was not at all as respesented it was in ill repair overall terrible. We lost 55 bucks to get out of there.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Rod! Thank you for sharing your feedback. We sincerely apologize for the discomfort and safety concerns you experienced during your stay. We strive to provide a secure and welcoming environment for all our guests, and it is clear we fell short in your case.We appreciate your comments regarding the condition of the property, as they help us identify areas for improvement. Please be assured that your concerns will be addressed with the team to enhance the overall guest experience. We hope you will consider giving us another chance in the future.
par un voyageur
Publié le 4 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Tara! I hope that you had an amazing stay and everything worked well to your convenience. If you have any feedback or suggestion that can help us improve on our services, please do not hesitate to let us know.
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Had a great stay, great staff
Commentaires de Gestion de l’hôtel
3 oct. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Mark! Thank you for your wonderful feedback! We're delighted to hear that you had a great stay and appreciated our staff. We look forward to welcoming you back for another enjoyable visit!
