Note fondée sur 924 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,9 Service et personnel
3,4 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Bon séjour à Sandcastle
Publié le 15 mars 2023 sur HotelsLa chambre était très bonne ainsi que la propreté.
Proche de la plage et proximité des restaurants sur la même rue ou sur la plage à côté du pier.
Commentaires de Gestion de l’hôtel
17 mars 2023 par FDM, Gestion de l’hôtel
Thank you
par un voyageur
Publié le 22 oct. 2024
Staff was amazing. Very very friendly and helpful. Rooms have been updated. We only slept and showered there. Super walkable to beach, restaurants and shops. We would stay there again.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Tania! Thank you for your wonderful feedback! We are delighted to hear that you had a positive experience during your stay. Our staff takes great pride in providing friendly and helpful service, and we're glad you found the rooms updated and comfortable. It's fantastic to know you enjoyed the convenient location as well. We look forward to welcoming you back on your next visit!
par un voyageur
Publié le 30 août 2024 sur Expedia
Could have been alittle cleaner. 3 bath towels, 1 hand towel and 1 washcloth is not enough for afamily of 4. Also the room needed alittle bit of tlc.
Commentaires de Gestion de l’hôtel
31 août 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Karren! Thank you for your feedback. We apologize for the cleanliness and towel issues you encountered. We will address these concerns to improve our service and ensure a more comfortable stay for future guests. We appreciate your input and hope to have the opportunity to better serve you in the future.
par un voyageur
Publié le 26 août 2024 sur Expedia
Had a good overall experience
Commentaires de Gestion de l’hôtel
27 août 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Mark! Thank you for your positive feedback! We're delighted to hear that you had a good overall experience. We look forward to welcoming you back for another pleasant stay in the future. Safe travels!
par un voyageur
Terrible
Publié le 26 août 2024 sur HotelsRoom floors were so nasty, you could not walk barefoot or your feet would be black. Its a cheap motel with a high cost. Room smelled like vomit. Beds and pillows were uncomfortable and saw a roach within 2 minutes of being in the room. Will not be staying here again.
Commentaires de Gestion de l’hôtel
27 août 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi! Thank you for sharing your concerns. We sincerely apologize for the issues you encountered during your stay, especially regarding the cleanliness and condition of the room. This does not reflect our usual standards, and we will address these matters with our housekeeping and maintenance teams immediately. Your feedback is invaluable in helping us improve, and we hope to provide a better experience in the future.
par un voyageur
Publié le 19 août 2024 sur Expedia
My only issue was that the TV remote would not control the volume on the TV. I had just checked in and the desk clerk came to my room to check it out. Instead of moving me to another room, and there were plenty, she told me that I would have to get out of bed and adjust the volume manually. In my mind, she should have offered me another room. Not a bign deal, but strange.
Commentaires de Gestion de l’hôtel
20 août 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi James! Thank you for your feedback. We apologize for the inconvenience you experienced with the TV remote. It’s important to us that our guests have a comfortable stay, and we regret that we did not offer you an alternative room to resolve the issue.We will review our procedures to ensure that such situations are handled more appropriately in the future. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a better experience next time. If you have any other concerns or suggestions, please let us know.
par un voyageur
Publié le 18 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Kristi! We greatly appreciate your 5/5 rating! It was a pleasure having you as a guest, and we look forward to more opportunities to provide you with a great stay.
par un voyageur
Publié le 16 août 2024 sur Expedia
Room was clean but cramped. Needs some touch ups and needs a dehumidifier. Room was damp. But all and all it was ok for a weekend get a way.
Commentaires de Gestion de l’hôtel
18 août 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Tiffany! Thank you for your feedback. We're pleased to hear that you found the room clean but are sorry to learn about the issues with the room size and dampness. We will look into the need for touch-ups and a dehumidifier to improve our guests' comfort.We appreciate your comments and hope to provide a better experience on your next visit.
par un voyageur
Publié le 16 août 2024 sur Hotels
it was a nice clean hotel close to beach an restaurants enjoyed my stay
Commentaires de Gestion de l’hôtel
18 août 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Catherine! Thank you for your excellent review! We’re delighted to hear that you enjoyed your stay and found our hotel clean and conveniently located. We look forward to welcoming you back for another great experience.
par un voyageur
Close to the beach needs updates
Publié le 14 août 2024 sur HotelsWas in a good location just needs some updates , the toilet was loose from the floor and the bathroom door looks like a dog tore it apart
Commentaires de Gestion de l’hôtel
14 août 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Mary! Thank you for your feedback. We’re glad you found the location convenient. We apologize for the issues you encountered with the toilet and bathroom door. We will address these maintenance concerns promptly to improve our facilities. Your input is valuable, and we appreciate you bringing these matters to our attention.
