Ratings based on 34 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
3.9 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Excellent
Posted Aug. 11, 2024 on HotelsThis entire complex was excellent. Our unit specifically was impressively clean. Very quiet area. We enjoyed the pool(s) and the super easy beach access. Will visit again, and again!
Comment from Hotel Management
Aug. 21, 2024 by Author, Hotel Management
Jennifer, thanks for staying with us - we are so thrilled to hear you enjoyed your stay!
We're happy to hear that you were able to enjoy all that the property has to offer.
Our on-site team does their best to make your stay a memorable one. We look forward to your return!
by A traveller
Posted Aug. 11, 2024 on Expedia
Couch needs upgrade and carpet on floor. They both were dirty and smelled.
Comment from Hotel Management
Sep. 4, 2024 by Author, Hotel Management
Brenda, thank you so much for reviewing your stay with us.
We sincerely appreciate your candid feedback, and apologize for these inconveniences.
Our guests' experience is of the utmost importance, and we're sorry to hear that we dropped the ball in this case.
Your comments have been shared with our onsite team for review.
We hope to host you again sometime, for another chance to give you the 5 star experience that you deserve.
by A traveller
Won’t use Tybee Vacation Rentals again…
Posted Aug. 9, 2024 on HotelsThe AC did not work for the entire first day and a half. The room was 79 degrees. Then here came Hurricane Debby, which to us was a Tropical Storm. We asked the hotel if we left would they give a partial refund, they said no. We then asked for a future credit, again they said no. Spoke to the manager and she was extremely rude.
Comment from Hotel Management
Sep. 4, 2024 by Author, Hotel Management
Mitchael, thank you so much for reviewing your stay with us.
We sincerely appreciate your candid feedback, and apologize for these inconveniences.
Our guests' experience is of the utmost importance, and we're sorry that we dropped the ball in this case.
Your comments have been shared with our onsite team for review.
We hope to host you again sometime, for another chance to give you the 5 star experience that you deserve.
by A traveller
Posted Jul. 26, 2024 on Expedia
Property was nice and clean and easy to access beach. Property left pods for the dishwasher and a laundry detergent pack. Bed was very comfortable, actually more comfortable than my home bed. Plenty of towels and just all around great.
Comment from Hotel Management
Jul. 30, 2024 by Author, Hotel Management
Hello Mindy- thank you for the 5 stars! Our on-site team works hard to deliver you a vacation to remember and we appreciate you taking the time to share your thoughts about your recent stay. We look forward to hosting you again!
by A traveller
Posted Jul. 19, 2024 on Hotels
Comment from Hotel Management
Jul. 22, 2024 by Author, Hotel Management
Hello Dianne! Thank you so much for taking the time to share your experience with us and that you enjoyed your recent stay. We work hard to make our guests happy and appreciate your comments- it is is feedback like this that we learn from and use to improve our services. We hope to see you again real soon!
by A traveller
Posted Jul. 7, 2024 on Hotels
Comment from Hotel Management
Jul. 10, 2024 by Author, Hotel Management
Thanks for the excellent rating - We are so glad that you enjoyed yourself and we hope to see you again soon!
by A traveller
Posted Jun. 22, 2024 on Expedia
by A traveller
Posted Jun. 17, 2024 on Expedia
Needs better water pressure once you turn shower on. Outside of the buildings needs updated a lot of sagging places
Comment from Hotel Management
Jun. 24, 2024 by Raju, Hotel Management
Thank you so much for taking the time to share you experience with us and that you enjoyed your stay over the holidays. We work hard to make our guests happy and appreciate your comments and it is is feedback like this that we learn from and use to improve our services We are so glad you enjoyed the beauty and location of the cabin and we hope to see you again real soon!
by A traveller
Posted Jun. 16, 2024 on Expedia
The communication was off a bit in the check in process we did not know/ or understand the office is not onsite so we got a little frustrated coming off the road trying to check into the gated community. The community was quite and as clean as I think possible. The people were friendly and we had a very relaxing weekend… next time I will for sure bring groceries they dinning in the area is very limited.
Comment from Hotel Management
Jun. 17, 2024 by Author, Hotel Management
Hi Leah-
Thank you so much for taking the time to share your recent experience here at Beach Racquet B219 and we are so happy to hear you enjoyed your stay.
Please know that we really appreciate your feedback and we have shared your comments with our on-site team. We take our guest feedback as a way to improve our service, it is through the feedback of valued guests such as yourself that we will continue to improve.
We welcome the opportunity to host you again the next time you are in town!
by A traveller
Posted Jun. 9, 2024 on Expedia
First of all, I reserved a partial ocean view, but somehow received a totally different room with a wooded view. I later saw the room I reserved back on the website at a higher price than what I was offered, however, I was only charged for the wooded view room,but wasn’t told my room had changed. I don’t think housekeeping really exist. I believe it’s only left up to the guest to clean up after themselves, which was poorly done. The tub was dirty . The towels were dirty. There was a cracked eggshell left behind the refrigerator. There was a major insect problem which caused an outbreak of bumps on my kid.Residue from previous killed insects were left behind. There was a huge mean dog staying next door that barked and growled at my kid as we were simply just walking by.There were little to no street lights at night, therefore, it was super dark outside. I was having trouble getting my check in package because the address that is given for Tybee Rental Vacations pulls up as two different locations on the GPS system so my first day there it took me to the wrong address and it was extremely hard to get in contact with anyone.When I finally spoke to someone, I was told that someone would call me back to assist me with getting my gate key no one ever called me back so it took an hour or so for me to get inside the gate ,thankfully ,one of the residents let me in . Inside the condo was cute, it could’ve been cleaner. I also liked the immediate beach access
Comment from Hotel Management
Jun. 12, 2024 by Author, Hotel Management
Dear Tori,
Thank you for taking the time to share your experience with us. We are glad you overall enjoyed our property and were able to take advantage of the awesome beach access. In our listings, we do our absolute best to give our valued guests an honest and accurate depiction of our property, and on our end we included pictures of this property's balcony and view displaying the parking lot. We also confirmed this with you via telephone 4 days pre- arrival. We also want to assure you that cleanliness is one of our top priorities, and had you made us aware of these issues, we would have immediately sent housekeeping to make it right. As for our gate key, we try to clarify the process of picking it up from the office as much as possible by including instructions both in your guest portal and check-in instructions. We strive to make this process simple with our dedicated Guest Services department, who would have been able to help had you reached out during business hours. We are sorry that you did not contact us during your stay to report the issues you were experiencing as we would have resolved them during your stay. We would also love to invite you back to be able to earn a higher review rating.
