Note fondée sur 49 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
3,8 sur 5
94 % des clients le recommandent
3,8 Propreté de la chambre
3,8 Service et personnel
3,9 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
5 sur 5
par un voyageur

Publié le 18 août 2023 sur Expedia
I had a fantastic suite with all the amenities and comforts. Delicious dinner. Wonderful staff.
1 sur 5
par un voyageur

Disgrafeful insult to culinarism & high-end travel

Publié le 9 janv. 2022 sur Hotels
The stay was a shitshow, and nor the reception or the general manager felt need to apologize, let alone offer any compensation. They claim to have an airport transfer. They don’t. Then they tried to cheat me out of the room I’d booked & paid for: I was left alone to find a dirty, crumbling room without even the number on the door at the edge of the estate, with no phone to contact the reception, so I had to walk back there. They had nerve to claim it was the right room. When I clearly pointed out it wasn’t, she asked me ”if I wanted to see the room I had booked”?! I was promised my luggage would be moved there. It wasn’t- had to do it myself, too. New room had a phone, but no information about services they supposedly provide or even as to even what was the number to the reception, so again I had to walk back to the reception to sort out all the new issues. The room had no minibar they advertized, TV was a couple of grainy channels impossible to watch. Wi-fi didn’t work half the time. To my surprise restaurant wasn’t open for lunch, so had to go hungry. Hotel also advertizes its restaurant as some kind of culinary haven, but for dinners there was a crap buffet (chicken wings are their idea of high end cuisine), wherr food either ran out or was inedible: meat grossly overcooked and tough. Serving staff was unprofessional. Pool was small, dirty & equipped with just 2 sun loungers. Don’t waste your time or money on staying here!
4 sur 5
par un voyageur

4-Star Potential at 3-Star Level.

Publié le 6 janv. 2022 sur Hotels
Management needs to seriously apply quality assurance processes. Especially on cleanliness of rooms and restuarant service. A mere ordering of drinks from some waitress, in a quarter full dinning place, took about 20 minutes. Covid lockdown restrictrictions -vely affected some hospitality businesses. But this doesnt mean quality service should be below 3-star level. Except my concerns, my stay was good with magnificent views!
Commentaires de Gestion de l’hôtel
14 janv. 2022 par Coach House Hotel, Gestion de l’hôtel
Dear Thabo Thank you for taking the time to rate and review your stay at our hotel. We apologise for any inconvenience caused by the cleanliness and how long you had to wait. We are so glad that you enjoyed the views and your stay and we hope to see you soon.
4 sur 5
par un voyageur

Precious history

Publié le 10 août 2021 sur Hotels
It is a beautiful place with precious history and stories. The view is spectacular. It is however sad that the place is neglected and I understand it is due to the covid pandemic hitting the industry hard. I really hope things pick up and that the old lady can get back her former sparkle and grandeur.
5 sur 5
par un voyageur

i had great time

Publié le 5 avr. 2021 sur Hotels
wonderful
4 sur 5
par un voyageur

Little piece of history and good value for money

Publié le 1 nov. 2020 sur Hotels
Coach House is filled with nostalgia and has a fantastic setting. We had two rooms. One was quite dated and the other more modern. Both were excellent value though. Staff were extremely helpful, especially Thomas and Annah in the restaurant.
Commentaires de Gestion de l’hôtel
5 nov. 2020 par Coach House Hotel and Spa, Gestion de l’hôtel
Dear Rico, Thank you for taking the time to review your stay at Coach House Hotel and Spa. Thank you for the positive feedback on your stay, and the 8/10 rating. We look forward to welcoming you back in the future. Warmest regards, Coach House Hotel and Spa
5 sur 5
par un voyageur

Publié le 29 sept. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
8 oct. 2020 par Coach House Hotel and Spa, Gestion de l’hôtel
Dear Oliver, Thank you for taking the time to review your stay at Coach House Hotel and Spa. Thank you for the 10 out of 10 rating. We look forward to welcoming you in the near future. Warmest regards, Coach House Hotel and Spa
4 sur 5
par un voyageur

Publié le 15 mars 2020 sur Hotels
Commentaires de Gestion de l’hôtel
18 mars 2020 par Coach House Hotel & Spa GM , Gestion de l’hôtel
Dear Valued Guest, Thank you for staying with us and for the time taken to submit a review based on your experience with us. We hope that you will visit us again in the near future. Warmest regards, Coach House Hotel & Spa
3 sur 5
par un voyageur de Johannesburg

Publié le 16 nov. 2019 sur Expedia
Rooms are spacious and clean, but the key card did not work and took many attempts before the door opened. The buffet breakfast on the Sunday was cold and this was disappointing as the a la carte breakfast on the Saturday was excellent.
Commentaires de Gestion de l’hôtel
18 nov. 2019 par Coach House Hotel & Spa General Manager, Gestion de l’hôtel
Dear Valued Guest, Thank you for staying with us and for your honest feedback. We appreciate your comments and we will continue to work hard to provide our guests with the best possible service. We do hope that you will return to our hotel in the future for another tranquil and relaxing stay with us. Warmest regards, Coach House Hotel & Spa General Manager
5 sur 5
par un voyageur

Publié le 13 nov. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
2 déc. 2019 par Coach House Hotel & Spa General Manager , Gestion de l’hôtel
Dear Tommy, Thank you for your great rating! We hope that you will visit us again in the near future. Warmest regards, Coach House Hotel & Spa General Manager
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