Ratings based on 663 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 8, 2024 on Expedia
Comment from Hotel Management
Aug. 29, 2024 by General Manager, Hotel Management
Dear Cheydene, Thank you for staying at SenS Hotel & Spa - Ubud and Thank you for your wonderful rating on Expedia.com. We are so glad that you enjoyed your stay with us. Thank you again and we very much look forward to seeing you back again in the near future. Warmest Regards, Sven Remo - General Manager
by A traveller
Bring your own towel.
Posted Jun. 24, 2024 on HotelsI can’t believe that this people don’t put more effort on providing decent towels. We had the most dirty and disgusting towels ever.
Comment from Hotel Management
Jun. 25, 2024 by General Manager, Hotel Management
Dear Edward, thank you for staying with us and thank you for your feedback. I am sorry to hear about your experience during your stay with us and we sincerely apologize for not meeting your expectations. Cleanliness and comfort are top priorities for us, and it’s clear that we fell short in this instance. We will address this issue immediately to ensure it doesn't happen again. Thank you again for staying with us and we hope you'll give us another chance to provide you with a better stay experience in the future. Warmest Regards, Sven Remo – General Manager
by A traveller
Posted Jun. 17, 2024 on Expedia
Clean, affordable, great location and very friendly staff
Comment from Hotel Management
Jun. 18, 2024 by General Manager, Hotel Management
Dear Monique, Thank you for staying at SenS Hotel and we are thrilled to hear that you found our hotel to be clean, affordable, and well-located. Our team do take great pride in providing friendly and helpful service, so your feedback is truly appreciated.We hope to see you back again soon and until then, please stay well! Warmest Regards, Sven Remo - General Manager
by A traveller from Santa Clarita
Posted Jun. 13, 2024 on Expedia
The room was spacious with a king bed and very modern. The staff were all gracious and helpful. The breakfast was hit or miss but provided many options.
My only suggestion is that this hotel is on the outskirts of the main road. If you do not want to walk, this is not the place for you. They also burn trash across the street, I dont understand why they are not aware this is not a good thing.
Comment from Hotel Management
Jun. 18, 2024 by General Manager, Hotel Management
Dear Andrea, Thank you for staying with us at SenS Hotel and thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed the spacious and modern room, as well as from the helpfulness of our Hotel Associates. Your comments on our breakfast is well appreciated, and we will continue to ensure a more consistent experience for our guests.We also would like to apologize for any inconvenience caused by the nearby activities. We understand your concerns about the trash burning, and we are actively working with local authorities to address this issue.Thank you again for staying with us and we hope to have the opportunity to welcome you back again and provide you with an even better stay experience. Warmest Regards, Sven Remo - General Manager
by A traveller
Posted May 11, 2024 on Hotels
Comment from Hotel Management
May 31, 2024 by General Manager, Hotel Management
Dear 'B', Thank you so much for staying at SenS Hotel recently and we truly appreciate your high rating on Hotels.com. We hope your visit to Ubud Bali was wonderful and we hope to see you back again in the near future. Warmest Regards, Sven Remo - General Manager
by A traveller
Posted Apr. 21, 2024 on Expedia
shower water collects and doesn't drain
Comment from Hotel Management
Apr. 22, 2024 by General Manager, Hotel Management
Dear Chandan, Thank you for staying with us and we greatly appreciate your fantastic rating on Expedia. It brings us joy to learn that you had an enjoyable overall experience during your time with us. Additionally, we want to express our gratitude for bringing the shower drainage issue to our attention. Our team has taken immediate action to address this matter. Your feedback is invaluable in our efforts to ensure a delightful stay for all our guests. Thank you once again for choosing to stay at SenS Hotel and we eagerly look forward to welcoming you back in the near future. Warmest Regards, Sven Remo – General Manager
by A traveller
Posted Apr. 13, 2024 on Expedia
A lovely hotel that had exceptional customer service from the staff. From the moment we arrived we were warmly greeted with a refreshing iced tea and cake. The restaurant staff got to know us by name and were genuinely interested in our day and what we’d done - such a wonderful experience being there. The rooms were spacious and the beds comfy. The wifi was the best we had in Bali. It’s located down the street from the Royal Palace with lots of restaurants nearby but we didn’t use many as the hotel restaurant was great. The buffet breakfast was lovely with a good range of hot and cold choices that changed each day. Wonderful pool area. Highly recommend.
Comment from Hotel Management
Apr. 18, 2024 by General Manager, Hotel Management
Dear Bronwyn, Thank you for staying with us and thank you for sharing your stay experience on Expedia. We're thrilled to hear that you had such a wonderful stay at SenS hotel. Providing exceptional guest service is always our top priority, and it's fantastic to know that you felt warmly welcomed from the moment you arrived. We're delighted to hear that you enjoyed our welcome offerings and lovely to know that our restaurant associates made your dining experience memorable by getting to know you personally.Also, its great to hear that you found our rooms to be spacious and the beds to be very comfortable.Your kind review and recommendation means the world to us, and we hope to have the pleasure of welcoming you back again soon! Warmest Regards, Sven Remo – General Manager.
by A traveller
Posted Apr. 7, 2024 on Expedia
The hotel and the room was very clean. The staffs were also friendly and accommodating especially the kitchen staff. Their breakfast was amazing too. The area was also perfect for evening walks with variety food to choose from. We had good experience overall. The only issue was that we could hear everything from rooms next door.
Comment from Hotel Management
Apr. 8, 2024 by General Manager, Hotel Management
Dear Ayush, Thank you for taking the time to share your stay experience with us. We're thrilled to hear that you found our hotel and rooms to be clean and that our hotel associates, especially the kitchen team, were friendly and accommodating. It is also wonderful to know that you enjoyed our breakfast offerings in the morning. Thank you also for your feedback regarding the noise from the neighbouring rooms. Please accept our apologies for any inconvenience this may have caused during your stay. We'll certainly look into ways to address this issue to ensure a more peaceful environment for our guests in the future.Thank you again for sharing your stay experience with us and we hope to see you back again in the near future. Warmest Regards, Sven Remo – General Manager.
by A traveller
Posted Mar. 5, 2024 on Expedia
I saw rats just around the corner of the property. You have to walk around the corner to get anywhere and the garbage and rats at that corner, scooter taxis, was just dirty. I have stayed at Senz before and the corner was not a problem then but now it is a real health issue.
Comment from Hotel Management
Mar. 6, 2024 by General Manager, Hotel Management
Dear Cheryl, Thank you for choosing to stay with us and for bringing this matter to our attention. Maintaining cleanliness and hygiene standards is a top priority at our hotel, and we are sorry to hear about the issue you encountered during your visit. While we understand that this particular concern was outside our hotel property, we apologize for any inconvenience it may have caused you. Your feedback is valuable to us, and we will promptly address this issue with the local banjar (village council) to ensure the surrounding Ubud area maintains a clean and pleasant environment. We truly appreciate your loyalty and your concern for the well-being of Ubud. Your review serves as a helpful reminder for the local village of Ubud to take immediate action to improve cleanliness. Thank you once again for choosing to stay at SenS Hotel, and we hope to welcome you back in the future to experience an enhanced stay. Warmest Regards, Sven Remo - General Manager.
by A traveller
Posted Jan. 30, 2024 on Hotels
Comment from Hotel Management
Feb. 1, 2024 by General Manager, Hotel Management
Dear Duc Quang, Thank you for staying with us at SenS Hotel & Spa - Ubud and thank you for your wonderful 10/10 rating. We hope to see you back again in the near future. Warmest Regards, Sven Remo - General Manager.
