Note fondée sur 28 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,2 Service et personnel
4,8 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Bel hôtel dans 1 des + belles villes du Rajasthan.
Publié le 20 juill. 2023 sur HotelsHôtel accroché en escalier sur la colline, ce qui permet d'avoir de belles vues sur la vallée et le lac au loin.
Personnel bien formé et attentif.
Restauration correcte.
Seul petit défaut : la piscine commune est un peu petite par rapport à la taille de l'hôtel.
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Very nice resort
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Aurika, Udaipur - Luxury by Lemon Tree Hotels, Gestion de l’hôtel
Dear Kirtesh,Thank you for choosing us as your home on your recent trip, and for sharing your feedback. We are delighted to hear that you had a memorable experience with us. It is always our endeavor, as a team, to ensure that you have a stay beyond the unusual, whenever you visit Aurika Hotels & Resorts. For any of your future visits, or those of your friends and family, please feel free to reach out to me and I would be happy to handle the arrangements personally. We look forward to welcoming you back to Aurika, Udaipur. Warm Regards,Kamal Singh Aurika, Udaipur – Luxury by Lemon TreeLemon Tree Hotels10,000+ rooms. 100+ hotels
par un voyageur
Publié le 21 sept. 2024 sur Hotels
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Very poor service from the hotel senior staff
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Aurika, Udaipur - Luxury by Lemon Tree Hotels, Gestion de l’hôtel
Dear Harjit,Thank you for choosing to stay with Aurika, Udaipur, and for sharing your valuable feedback about your recent visit. We deeply apologise for the inconvenience caused.We're sorry to hear about your experience with our senior staff. Your comments are important to us, and we will work on addressing these concerns to improve our service. I do hope you will share your detailed feedback so that we can work on correcting the same, and that you will consider staying with us in the future. Please feel free to reach out to me, and I will ensure that your next experience is beyond the unusual. I hope you will give us the opportunity to serve you once again.I remain at your service.Warm Regards,Kamal SinghAurika, Udaipur – Luxury by Lemon TreeLemon Tree Hotels10,000+ rooms. 100+ hotels
par un voyageur
Publié le 19 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 juin 2024 par Aurika, Udaipur - Luxury by Lemon Tree Hotels, Gestion de l’hôtel
Dear Rajvinder, Thank you for choosing us as your home on your recent trip, and for rating us. We hope that you had a memorable experience with us. It is always our endeavor, as a team, to ensure that you have a stay beyond the unusual, whenever you visit Aurika Hotels & Resorts.For any of your future visits, or those of your friends and family, please feel free to reach out to me and I would be happy to handle the arrangements personally. We look forward to welcoming you back to Aurika, Udaipur. Warm Regards,Kamal SinghAurika, Udaipur – Luxury by Lemon TreeLemon Tree Hotels10,000+ rooms. 100+ hotels
par un voyageur
Publié le 25 avr. 2024 sur Expedia
The hotel is beautiful and aesthetically pleasing but very removed from central udaipur so if you wanted to venture out to the lake, etc you would have to get a cab and its like a 30 minute journey. The breakfast buffest was average and the staff were not attentive at all. we were served curdled milk for our tea. You needed transport from your room to the restaurants or any other facilities as they were quite a hilly walk away from each other. that is why room service was also not very good as the food came very late and cold and they got our order wrong multiple times and took very long to correct the mistakes. The rooms are gorgeous and the view from the rooms is beautiful. we also really enjoyed the pool as it was not crowded at all there was noone there except us. overall a relaxing stay but would not order room service there again.
Commentaires de Gestion de l’hôtel
3 mai 2024 par Aurika, Udaipur - Luxury by Lemon Tree Hotels, Gestion de l’hôtel
Dear Heet,Thank you for choosing to stay with, and for sharing your valuable feedback about your recent visit. We deeply apologise for the inconvenience caused to you at Aurika, Udaipur.We are thrilled to hear that you found the hotel beautiful with aesthetically pleasing rooms and a gorgeous view. We regret the inconvenience you faced with the lack of attentiveness from our staff. Your comments about the breakfast buffet and room service are duly noted, and we will work on improving in those areas. We are glad to know that you enjoyed the pool and had a relaxing stay overall. Your inputs have been well noted, and we are working towards addressing the same and improving in these areas. I have personally re-briefed all our department heads and team members in order to ensure that such situations are not repeated. I would request if you could treat this matter in isolation, as it is not a reflection of the standards that we have set for ourselves, and is not the experience we wanted you to have.I do hope you will consider staying with us in the future. Please feel free to reach out to me, and I will ensure that your next experience is beyond the unusual. I hope you will give us the opportunity to serve you once again.I remain at your service.Warm Regards,Kamal Singh Aurika, Udaipur – Luxury by Lemon TreeLemon Tree Hotels10,000+ rooms. 100+ hotels
par un voyageur
Publié le 21 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 avr. 2024 par Aurika, Udaipur - Luxury by Lemon Tree Hotels, Gestion de l’hôtel
Dear Yashodeep,Thank you for choosing us as your home on your recent trip, and for sharing your feedback. It is always our endeavor, as a team, to ensure that you have a stay beyond the unusual, whenever you visit Aurika Hotels & Resorts, and we apologise that we missed the mark this time. We kindly request you to share detailed feedback with us to help us better understand your concerns and make any necessary adjustments. We value your input and will do our best to address and improve upon these areas. I do hope you will choose to visit us again. Please feel free to reach out to me for your next visit to Aurika, Udaipur, and I would be happy to handle the arrangements personally.Warm Regards,Kamal SinghAurika, Udaipur – Luxury by Lemon TreeLemon Tree Hotels10,000+ rooms. 100+ hotels
par un voyageur
Publié le 30 janv. 2024 sur Expedia
Everything was great.
par un voyageur
Publié le 26 janv. 2024 sur Expedia
Property itself is great with really good views of the city and lakes.
par un voyageur
Publié le 10 janv. 2024 sur Expedia
Good looking property
