Note fondée sur 132 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Bel hôtel dans demeure ancienne
Publié le 7 févr. 2020 sur HotelsBel hôtel dans une demeure historique. Vue imprenable sur le lac de l’île de Nehru garden.
Choisir une chambre avec vue sur le lac.
Bon service et bel accueil.
Restaurant correct.
Commentaires de Gestion de l’hôtel
11 févr. 2020 par Pinak Bhattacharjee, Gestion de l’hôtel
Cher invité,
Merci de nous faire part de vos commentaires.
Nous sommes absolument ravis de constater que vous avez trouvé notre équipe extrêmement utile tout en fournissant le service client le plus incroyable. Nous sommes vraiment chanceux d'être situés dans un environnement aussi surréaliste et nous nous efforçons de fournir une expérience digne de cette bonne fortune.
Mon équipe et moi-même nous réjouissons de vous accueillir à nouveau dans notre palais.
Meilleurs voeux,
par un voyageur de Suwanee
Publié le 16 juin 2024 sur Expedia
par un voyageur
Publié le 5 nov. 2023 sur Expedia
Location was close to the lake and had a great view and was close to nearby attractions. The hotel lacked an elevator, gym, pool and was older. I don’t mind and older hotel which is nostalgic but it needed some amenities. Restaurants were convenient.
par un voyageur
Cancel Your Trip Rather Than Staying Here
Publié le 21 mars 2023 sur HotelsI went ahead and booked this property because of the name "Lalit" and to this date i regret having stayed here.
- The rooms were untidy with several cockroaches roaming freely inside the room.
- The key card to enter the room never worked as the locks are so old.
- The bathrooms were terrible and this is the reason they do not have clear picture of the room and washrooms displayed on their website. In fact the entire property is in a state of shambles.
- To make matters worse the staff is untrained and have no association with the word "Hospitality".
- While dining at the restaurant the server came to clear the plates atleast 3 times while we were still dining. We finally had to ask her "Why is she in such a hurry to clear the plates without seeing that the people are still dining".
- I requested for an extra bed and the reception kept repeating it would be "2500 + Tax". Having said that i have no objection to the charges the same thing was repeated at least 10 times and they were not done here they actually came to my room with a hand written charge declaration and asked me to Sign it.
- Having dined at several top class restaurants the drinks always come with free soda and water but because the property is so poorly managed we were billed for soda and water and drinks were already way too overpriced considering the properties' conditions and class.
My recommendation would be to cancel your trip rather than having to go through the ordeal of staying here.
Commentaires de Gestion de l’hôtel
6 avr. 2023 par showrya vardhan, Gestion de l’hôtel
Dear Guest,Namaskar!!!Thank you for your feedback!!!
par un voyageur
Publié le 7 janv. 2023 sur Expedia
The lake view from hotel front yard was amazing. The staff was great. The food cost was over priced. The new year gala event singers were really bad. But the food and DJ was good. They charged 8K INR for my 15yr old kid.
Commentaires de Gestion de l’hôtel
22 févr. 2023 par Devendra Singh Parihar , Gestion de l’hôtel
Dear Guest,Thank you for your feedback.we look forward to welcoming you at The Palace.
par un voyageur
Publié le 6 déc. 2022 sur Expedia
very nice property with million dollar views !
Commentaires de Gestion de l’hôtel
7 janv. 2023 par Nafis, Gestion de l’hôtel
Dear Guest,Thanks for the Feedback.
par un voyageur
Publié le 21 nov. 2022 sur Expedia
Hotel location is good but other amenities are average.
Commentaires de Gestion de l’hôtel
4 déc. 2022 par Nafis Ahmed Sheikh, Gestion de l’hôtel
Dear Guest, Namaskar! Thanks for Your Feedback.
par un voyageur
Publié le 20 janv. 2022 sur Expedia
the property location is nice, but there is nothing to do. There is only a snooker table available and a lawn. They can add a few activities for guests. Also due to covid the restaurent had very limited menu
par un voyageur
Publié le 30 déc. 2021 sur Expedia
par un voyageur
Overrated just because of "Palace" name tag
Publié le 17 déc. 2021 sur HotelsWe stayed for one night. We were disappointed in knowing that it is actually not a heritage palace property but a heritage building that was designed like a palace. There is no good parking for car also. The waiting room at reception was small which got crowded during rush hours. Food was too costly. It is overrated in name of palace.
Commentaires de Gestion de l’hôtel
19 janv. 2022 par Mayuri Gupta, Gestion de l’hôtel
Dear Mr.Kumar,
Namaskar!
Thank you for sharing your positive feedback of the hotel.
Our endeavor always remains to offer the very best to all our guest.I would like to inform about our property that it is a 111 years old Original Heritage palace and since it is a heritage that is why our hotel lobby is not very big as we could not able to make any changes in original architecture.Hotel also have a huge parking area and best lake view and garden area However still you did not like the property, it is as your choice and I want to apologies if any inconvenience cause to you.
Regards
