Note fondée sur 58 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 sept. 2024 sur Expedia
I booked a room for 3.. Expedia website showed option of under 18 as kids.. One of my daughter is 15 so I chose 2 adult and 1 child. At the time of check-in hotel informed that I shall have to pay for extra bed. I had no choice but to accept. We kept our baggage and went out. When we returned in the evening we found a cockroach in the room. It was promptly removed by hotel staff. After about an hour the hotel offered to change our room. However, I was not keen on picking up all the stuff and moving to another room. After the cockroach episode they informed to waive-off the extra bed charges. When the hotel lists the property on a website the terms and condition should be clear. When the guest reaches the hotel he should not be subjected to such surprises.
par un voyageur
Publié le 27 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 août 2024 par General Manager, Gestion de l’hôtel
Hi,Thank you for taking the time to rate our product and service. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us.RegardsRupesh Kumar
par un voyageur
Publié le 27 août 2024 sur Expedia
Accessible to all facilities
Commentaires de Gestion de l’hôtel
30 août 2024 par General Manager, Gestion de l’hôtel
Dear Parthiban,We are delighted to hear that our facilities met your needs and were easily accessible to you. We continually strive to provide an environment that is accommodating for all, and your feedback is a valuable affirmation of our efforts. Should you have any additional thoughts or suggestions on how we might further enhance accessibility or your overall experience, please do not hesitate to reach out to us. If there's anything specific you enjoyed or found particularly useful during your visit, we would love to hear about it, as it helps us to ensure we maintain and focus on what we do best. Looking forward to welcoming you back soon!RegardsRupesh Kumar
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 août 2024 par General Manager, Gestion de l’hôtel
Dear Sudhanshu,Thank you for taking the time to rate our product and service. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us.RegardsRupesh Kumar
par un voyageur
Expected better from an ITC 3-star hotel!
Publié le 23 mai 2024 sur HotelsBathroom not in good condition and needs remodeling; very narrow shower stall even for a person of average build; dirty shower stall walls and flooring; dirty and stained shower curtain; old and discolored bathroom towels (off white and not fresh smelling).
Did not have breakfast even though it was included in the room tariff. So cannot comment about the food quality; bedroom was clean and comfortable; internet service was good; prefer branded water bottle in the room instead of the bottled mineral water (source and quality is dubious).
Expected better quality from an ITC 3-star hotel for the room tariff. Bathroom and towels were atrocious!
We stayed for one night only; did not have opportunity to check out the dining services and fitness room. Hotel location is good. The rooms need to be remodeled and maintained well to justify the lofty 3-star tariff!
This is an honest and balanced review
Commentaires de Gestion de l’hôtel
24 mai 2024 par General Manager, Gestion de l’hôtel
Dear Mr. Ram,We’re taking your feedback seriously and addressing the concerns regarding the condition of our bathrooms immediately. It’s clear that the state of the shower stall was not up to standard, and we’ll be looking into renovating that area to ensure a more spacious and clean experience. The issue of the towels has been noted, and we’ll be replacing them with new, high-quality ones to provide the comfort and freshness our guests expect. Regarding the water provided in the rooms, we understand your preference for branded bottles. We want to reassure you that we prioritize the safety and quality of all our amenities, but we will consider offering a choice of water to accommodate our guests' varying preferences. We regret that you missed out on our inclusive breakfast and hope you’ll try it on a future visit, as we often receive positive comments about our food quality. Your compliments on the cleanliness of the bedroom, effective internet service, and our hotel’s convenient location are much appreciated. We want every aspect of your stay to reflect the high standards we set as an ITC 3-star hotel. Rest assured, we’re committed to improving our facilities and service so that your next stay with us will meet your expectations in every regard. Thank you for sharing your honest and constructive review, which is invaluable to us as we strive to enhance our guest experience.RegardsRupesh Kumar
par un voyageur
Much improved
Publié le 29 avr. 2024 sur HotelsThis hotel has recently renovated and it is an incredible improvement. The food was excellent and staff very helpful. The addition of a gym is nice but there is not a single chair or table or umbrella at the pool making it almost unusable.
Commentaires de Gestion de l’hôtel
15 mai 2024 par General Manager , Gestion de l’hôtel
Dear Glen, We're delighted to hear that you appreciated our recent renovations, and that our food and staff lived up to your expectations. Your feedback regarding the gym and pool area is greatly appreciated. We understand the importance of comfortable and practical pool amenities and are always working to improve our guests' experience. Rest assured, we'll take your comments about adding chairs, tables, and an umbrella at the pool into account as we continually look to enhance our facilities. Our goal is to make all areas of our hotel enjoyable and functional for all guests. Your constructive feedback contributes significantly in helping us meet those goals. RegardsRupesh Kumar
par un voyageur
Always the best! Clean, courteous staff, excellent
Publié le 17 févr. 2024 sur HotelsAmazing!
Commentaires de Gestion de l’hôtel
22 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Rupinder,We're thrilled to hear your one-word feedback! It tells us that we were able to meet or even exceed your expectations. We continually strive to provide superior service and your wonderful remark reinforces our efforts. Your appreciation serves as great encouragement for us to persist in improving our services. We hope to keep delivering amazing experiences to you. Always feel free to share specific aspects you loved, as it will help us know what we're doing right. Looking forward to your continued support.RegardsRupesh Kumar
par un voyageur
Publié le 26 janv. 2024 sur Expedia
♥️
Commentaires de Gestion de l’hôtel
29 janv. 2024 par General Manager, Gestion de l’hôtel
Dear Suhas,Thank you for taking the time to rate our products and services. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us.RegardsRupesh Kumar
par un voyageur
Publié le 23 nov. 2023 sur Expedia
Location is ideal for getting around the places , well maintained and silent.
Felt real value for money
staffs are cordial, helping and available
Front desk is warm and energetic
Overall, felt visiting again for a long stay
Commentaires de Gestion de l’hôtel
25 nov. 2023 par General Manager, Gestion de l’hôtel
Dear Dr Mohamed,We are thrilled to read your positive feedback. It's wonderful to know that you found our location convenient and our property well-maintained. We are happy that you felt the benefit of your stay with us. Our team dedicates themselves to providing exceptional service, and they'll be glad to know that their hard work has been noticed and appreciated. Your compliments about our front desk staff have also been noted. We strive to ensure an energetic and warm experience for all our guests and we're glad you experienced this. We can't wait for your next visit, and we assure you your extended stay will be just as enjoyable. We promise to keep up our standards and serve you even better. Your patronage is highly valued!RegardsRupesh Kumar
par un voyageur
Publié le 12 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
16 oct. 2023 par General Manager, Gestion de l’hôtel
Dear Ajay,Thank you for taking the time to rate our services. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us.RegardsRupesh Kumar
