Note fondée sur 903 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,7 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Dominique
Publié le 17 août 2016 sur Hotels
Commentaires de Gestion de l’hôtel
11 sept. 2016 par General Manager, Gestion de l’hôtel
Dear Dominique,
Thanks so much for your time in completing the survey for our hotel. We are very pleased that you were comfortable during your stay with us as per excellent feedback score you posted for our hotel. We will do our best to make your future visits another fine experience. We hope to see you again soon. Have a great day!
par un voyageur
Publié le 6 août 2024 sur Expedia
Everything was great
Commentaires de Gestion de l’hôtel
17 août 2024 par Manager, Gestion de l’hôtel
Hello Daniel,We are delighted to hear that you had a positive experience during your stay. Should you have any feedback or suggestions for us, please do not hesitate to reach out. We appreciate your kind words and hope to welcome you back again soon.
par un voyageur
Less than a star.
Publié le 3 août 2024 sur HotelsWorst hotel experience. Non smoking rm freaked like years of smoke. My son's asthma flared up. Sticky yellow sap on ceiling and walls, leaking tub facet and likely blood in tub. Kids said someone was probably murdered. Area does not feel safe with shady people around. We didn’t stay more than 7hrs and left promptly at 6:30 with no sleep.
Commentaires de Gestion de l’hôtel
3 août 2024 par Manager, Gestion de l’hôtel
Hello Jenny,We're sorry to hear about your recent stay experience. Your feedback is concerning, and we encourage you to reach out to our management to address your concerns further. We appreciate you bringing this to our attention and will use your comments to improve our services.
par un voyageur
Publié le 3 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 août 2024 par Manager, Gestion de l’hôtel
Hello Elton,We're sorry to hear you didn't fully enjoy your stay. Please feel free to contact us with more details to ensure a more pleasant experience next time.
par un voyageur
Publié le 1 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 août 2024 par Manager, Gestion de l’hôtel
Hello Skyler,We are elated to hear that you had a wonderful stay with us! We appreciate your kind words and hope to welcome you back soon for another exceptional experience.
par un voyageur
Not very helpful
Publié le 28 juill. 2024 sur HotelsWe reserved a room for three adults. We were surprised to find a sofa bed, so it daughter didn't have to sleep on the air mattress we brought. When we called the desk to ask for bed linens the front desk employee was confused because that room is only for 2 people and he doesn't have anything for the sofa bed. We said if it is only for 2 why is there a sofa bed at all, he had no logical response. I can't believe he wouldn't give us a sheet, blanket, and pillow. It really isn't that complicated. The sofa bed is there so they should be able to provide linens. Even if he just gave her a queen flat sheet and said it might not fit. That would have been fine, instead he told my wife he couldn't help us at all with their soda bed. I think it wasn't convenient for him and so he couldn't be bothered to do the tiny bit of extra work. Service should be better than that
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Manager, Gestion de l’hôtel
Hello Nicholaus, We apologize for any inconvenience you experienced regarding the sofa bed situation. Our rooms are designed to accommodate a specific number of guests comfortably, and additional bedding is not guaranteed beyond that limit. We appreciate your feedback and will use it to improve our service moving forward. Our team strives to offer the best experience possible for all our guests.
par un voyageur
Publié le 26 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur
Publié le 26 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
par un voyageur de Elk Grove
Publié le 26 juill. 2024 sur Expedia
nice
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Manager, Gestion de l’hôtel
Hello KAI,Thank you for taking the time to share your feedback with us. We appreciate your kind words and hope to welcome you back in the future for another enjoyable stay.
par un voyageur
Publié le 24 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
