Tous les avis affichés proviennent de vraies expériences de clients. Seuls les voyageurs qui ont réservé un séjour avec nous peuvent soumettre un avis. Nous vérifions les avis et publions tous les avis, positifs ou négatifs, qui respectent nos directives.
Note de 10 – Excellent, d’après 138 avis sur 310.
10 – Excellent
138
Note de 8 – Bien, d’après 122 avis sur 310.
8 – Bien
122
Note de 6 – Acceptable, d’après 31 avis sur 310.
6 – Acceptable
31
Note de 4 – Médiocre, d’après 14 avis sur 310.
4 – Médiocre
14
Note de 2 – Terrible, d’après 5 avis sur 310.
2 – Terrible
5
8,8/10
Propreté
8,4/10
Service et personnel
8,8/10
Commodités
8,8/10
État et installations de l’hébergement
9,0/10
Écoresponsabilité
Avis
10/10 – Excellent
Allan Gray
17 juill. 2024
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Allan Gray
Séjour de 2 nuits en juillet 2024
10/10 – Excellent
Nlambiwa Ludo
Voyage d’affaires
29 juin 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The proximity to the mall is fantastic!
Nlambiwa Ludo
Séjour de 4 nuits en juin 2024
10/10 – Excellent
Celani
15 oct. 2023
Points forts : Propreté
Celani
Séjour de 2 nuits en octobre 2023
10/10 – Excellent
Alvina And
2 oct. 2023
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Alvina And
Séjour de 1 nuit en septembre 2023
6/10 – Acceptable
Busisiwe, Mc Lean
25 févr. 2023
Points forts : Propreté, service et personnel
Nice property.
Busisiwe
Séjour de 1 nuit en février 2023
8/10 – Bien
Gregory
12 juin 2022
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I didn't give this property five stars just because there was loud music playing in a conference room or bar until midnight. I had a beautiful wall of windows in my room but unfortunately it did not block the sound well.
Gregory
Séjour de 1 nuit en juin 2022
8/10 – Bien
Lucien
14 avr. 2022
Lucien
Séjour de 1 nuit en avril 2022
10/10 – Excellent
Phiwe
23 mars 2022
Points forts : Propreté, confort de la chambre
Phiwe
Séjour de 1 nuit en mars 2022
10/10 – Excellent
Bless
22 mars 2022
Points forts : État et installations de l’hébergement, confort de la chambre
The staff was super friendly, I received the utmost customer services ever. Overall, the hotel is exceptional.
Bless
Séjour de 2 nuits en mars 2022
8/10 – Bien
Mbali Portia
26 févr. 2022
Mbali Portia
Séjour de 1 nuit en février 2022
10/10 – Excellent
Promise
20 févr. 2022
Promise
Séjour de 1 nuit en février 2022
6/10 – Acceptable
Gert
Voyage d’affaires
15 févr. 2022
Points forts : Propreté, confort de la chambre
I have stayed here a couple of times before and it seems that every time I come back the hotel has slipped a little further down on my list of places to stay in Dbn. My food that I had was certainly not up to standard (the night I had dinner at the hotel). The parking had drastically escalated in price and, if you come back later the evening, you may need to park off-site as space is limited. It is not that the staff were unfriendly but they certainly weren't welcoming and eager to to make your stay enjoyable. A decent stay if you get it at a special rate but not worth the "standard rates" I feel.
Gert
Séjour de 3 nuits en février 2022
8/10 – Bien
Jazz
2 janv. 2022
Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Value for Money
Reception is good. And efficient.
The room was OK, altho my partner wanted a bath tub as the pic had showed that.
Parking catered for at the mall, so it's safe.
The breakfast was good.
Jazz
Séjour de 3 nuits en décembre 2021
10/10 – Excellent
Kefiloe
Voyage en famille
31 déc. 2021
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Beautiful...loved it.
Kefiloe
Séjour de 1 nuit en décembre 2021
8/10 – Bien
Quintin
Voyage d’affaires
1 déc. 2021
Points forts : Propreté, service et personnel et confort de la chambre.
Quintin
Séjour de 4 nuits en novembre 2021
4/10 – Médiocre
Gunilla
25 oct. 2021
Points faibles : Service et personnel
Very disappointed and expensive with no service
I had paid for my stay but there were extra fees I still had to pay on checking in. I was soo tired and exhausted and asked to make all payments on checking out (since i had already paid for the actual stay) but was refused. I had already paid 2600R for the room and they wouldnt let me pay 50R on checking out. I had to park on the street and then check in and then get the parking and then drive around to the back street to be able to park.
On morning of checking out room
Service barge into my room when i am on the toilet asking to get my used towels(!?). Despite the fact that on checking in they agreed for me to check out 30 mins later.
When you enter the room there is a tub next to your bed (doesnt make sense) and there is a balcony but a wall in front of it so literally no view.
Gunilla
Séjour de 1 nuit en octobre 2021
10/10 – Excellent
Brandon
9 août 2021
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
The best hotel I've stayed at in a long time.
So my wife and I ended up at the aha Gateway Hotel actually by chance. The original hotel we had booked at closed down and didn't notify us or hotels.com as we later found out from customer support.
On arrival we were greeted by the on duty manger, I believe her name was Sene. She was incredibly helpful and friendly, and helped lifted my wife and my spirit after the rough day we were having.
We dropped our our bags off in our freshly cleaned room and headed down to the bar for a much needed drink. We were met again by incredibly friendly staff who heard about our ordeal and made some wine a food recommendations. The wine was superb especially for only being like $13 (180 Rand) and the food was good (I'll openly say I'm a tough person to please over food).
Our short stay can be summarized as a wonderful and relaxing. The staff really make the hotel great. My wife and I have actually booked in for another 5-nights for the end of the month.
Something to note, there was something I was unimpressed by during our stay and after making that known on a customer survey the management of the hotel called us to find out how they could improve, which is above and beyond in my books.
I've stayed at a lot of hotels internationally and in South Africa including the Pearls, and this was the first time I've ever been contacted by management to learn how they could do better.
I will go as far as to say when my wife and I visit Durban in the future this will be where we stay.
Brandon
Séjour de 2 nuits en août 2021
2/10 – Terrible
Gerald
25 nov. 2020
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel, confort de la chambre
Stay away if you like peace and quiet
Hotel is clean, the type of selfish inconsiderate people that this hotel draws, leaves much to be desired.
Shouting in the hallways at 4am is not on.
No one was at reception to complain to.
This happened to us 2out of the 3 nights we were there.
Brought this up to reception and all we got was “sorry about that”.
Stay away.
Gerald
Séjour de 3 nuits en novembre 2020
10/10 – Excellent
Petrus
Voyage d’affaires
22 nov. 2020
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Petrus
Séjour de 5 nuits en novembre 2020
6/10 – Acceptable
nonto
21 août 2020
Points forts : État et installations de l’hébergement, confort de la chambre
Points faibles : Propreté, service et personnel
nonto
Séjour de 2 nuits en août 2020
4/10 – Médiocre
David, Johannesburg
Voyage de couple
1 août 2020
Points faibles : Service et personnel
Hotel management lack of accountability for the issue raised by the customer, no hot water in the room after notifying 10h before, no milk with cereals, iron not working properly, air conditioning making noise on the heating status, no parking security, door open after 10pm for anyone to access,...
David
Séjour de 4 nuits en juillet 2020
10/10 – Excellent
Voyageur vérifié
3 févr. 2020
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property has walking access to the gateway shopping mall, a great bonus with exclusive shops and places to eat. Parking is also available. The rooms are modern and clean
Voyageur vérifié
Séjour de 1 nuit en janvier 2020
8/10 – Bien
Voyageur vérifié
26 janv. 2020
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excellent service, and close to amenities
Voyageur vérifié
Séjour de 5 nuits en janvier 2020
10/10 – Excellent
Peter
19 janv. 2020
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excellent hotel
Beautiful hotel well positioned in Umhlanga Ridge. Very comfortable superior room, bath strangely positioned in the room. Very good breakfast with a wide selection of hot and cold items.
Peter
Séjour de 1 nuit en janvier 2020
4/10 – Médiocre
Mohammed Imraan
31 déc. 2019
Points faibles : Service et personnel, état et installations de l’hébergement
Not very happy been peak time
Just wanted to say how my holiday turned out .on the 1st night the aircon was not working and they gave me a fan to use .my wife and I are people that cannot sleep without aircon .when I phoned reception they said they can only help in the morning and also they could NOT move me into another room.I really felt that my one night was not worth it and I should definitely get a refund or a free night since I was put in so much of inconvenience. Also when we went down for breakfast and we wanted to know if the potatoes we fried in the same oil as the other food as we are muslims and we are worried about eating haraam food .the staff were very rude and they laughed at us.Then also one of the days when we came back to the room there was a lady that came out of the toilet and she had her own card to the room.She did not even say anything to us to say that she was just checking if everything was in order but rather hurried out of the room.How can people just enter the room at any time,what about our personal belongings. Just to mention also that the aircon also troubled for one more day after that .Also one of the lifts were not working and this also was very irritating and inconvenient because been peek time in December and have to wait for some time for the one lift to come .Also after I checked out and the hotel called me for some feed back,and they told me that how is it possible that your family is here and they dont have any complaints and that we had such a bad time .