Note fondée sur 25 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
3,9 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2023 par Frankie, Gestion de l’hôtel
Thank you for taking the time to post a review, it was a pleasure hosting you and we look forward to your next stay with us!
par un voyageur de france
Hôtel accueillant, vue sur une lagune, superbe
Publié le 13 mars 2018 sur Expedia prestations conforment aux photos- jardin et infrastructures extérieurs magnifiques
Commentaires de Gestion de l’hôtel
19 mars 2018 par Lee, Gestion de l’hôtel
Thank you for that fantastic review Mickael.
We hope to see you again soon.
Warm Regards, Lee
par un voyageur
Publié le 29 sept. 2024 sur Hotels
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Weather was not ao great, but the kids enjoyed heated pool.
par un voyageur
Disappointed
Publié le 2 sept. 2024 sur Hotels
Check in was seamless and easy. No issues. 10/10
Unit was clean in general. Curtains were dirty. Had black marks on it. 1 bulb in the lounge was broken. Prop in the bathroom basin was missing. Drain pipe was tied with plastic.
We had booked for 2 adults and 2 kids. There was 1 duvet and 1 sheet less. We brought it to the attention of the reception. They tried to get hold of 'Top Destination' who were apparently unable to get hold of their housekeeping staff. They were supposed to have called me but DID NOT! I called after more than 30 minutes and the guy says that they are sorting out the issue. Absolutely no regret for treating paying guests in this way, making them wait, not keeping them in the loop. Apology was half hearted and insincere. Just to try to get me of his case.
I'm terribly disappointed! Seems like owners are only interested in making money whilst upkeep of their unit and guest comfort is not of any kind of concern to them.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Chun, Gestion de l’hôtel
Dear ImraanThank you for taking the time to provide your feedback. We appreciate your comments regarding your stay with us.We are pleased to hear that the check-in process went smoothly and that the unit was generally clean. Regarding the additional bedding, we can confirm that our staff responded within 30 minutes to address the issue. We apologize for the matter with the curtains – you are indeed the first guest to bring this to our attention, and we will address it promptly.We always strive to make our guests' stay as comfortable as possible. Unfortunately, it is sometimes the case that if one looks for something to complain about, one is bound to find it, despite our best efforts to ensure everything is perfect. Additionally, we would like to note that our staff handled the situation professionally. We kindly request not to judge someone's sincerity based on their race or ethnicity, as people from different backgrounds may express emotions in varying ways.We appreciate your feedback and will use it to improve our services further.Kind regards,Top Destinations
par un voyageur
Publié le 9 févr. 2024 sur Hotels
フロントの対応はとてもフレンドリーで安心。
ところが部屋のシャワールームに換気扇がなく廊下側の窓が開いていました。
そのためシャワールームや部屋に虫、特に蚊が合計7匹もいてとても不快でした。
小さな子供もいたため、虫を全て駆除するまで1時間以上かかりとても大変でした。
窓が開いているのでトイレの音も、部屋での会話も、廊下に漏れてしまいます。
Commentaires de Gestion de l’hôtel
10 févr. 2024 par Chun, Gestion de l’hôtel
I apologize for the inconvenience you experienced during your stay. We appreciate your feedback and will certainly look into the issues you've raised regarding the lack of a window in the room, the presence of insects, and the sound leakage. Ensuring our guests' comfort and satisfaction is our top priority, and we will take immediate steps to address these concerns. Thank you for bringing them to our attention. If you have any further feedback or require assistance, please don't hesitate to let us know.
par un voyageur
停電！！
Publié le 9 févr. 2024 sur Hotelsチェックイン時フロントの対応も良く、部屋も綺麗でした。
チェックアウトは翌朝10時ですと言われました。
ところが翌朝8時に、突然部屋の電気が全て止まりました。
フロントに確認したところ10時まで停電と言われました。
トラブルでは無く、何かの切り替え工事が原因だったようで、それならまえもって把握していたのだから、事前に通告しておくべきだと思います。フロントに問い合わせたところ、謝罪の言葉もなく、残念でした。停電以降、エアコンがつかえず、部屋の温度があがり、蒸し暑くなりました。とても不快な思いをしました。
Commentaires de Gestion de l’hôtel
10 févr. 2024 par Chun, Gestion de l’hôtel
I apologize for the inconvenience you experienced during your stay. We appreciate your feedback and will certainly look into the issues you've raised regarding the lack of a window in the room, the presence of insects, and the sound leakage. Ensuring our guests' comfort and satisfaction is our top priority, and we will take immediate steps to address these concerns. Thank you for bringing them to our attention. If you have any further feedback or require assistance, please don't hesitate to let us know.
par un voyageur
Service
Publié le 27 déc. 2023 sur HotelsFirstly i was not informed about the check out time and than was rushed to check out by the cleaners for the room and secondly the towels that were given to me all had funny red and yellow stains on them which was not nice at all.
Commentaires de Gestion de l’hôtel
10 févr. 2024 par Chun, Gestion de l’hôtel
I apologize for the inconvenience you experienced during your stay. We appreciate your feedback and will certainly look into the issues you've raised. We will take immediate steps to address these concerns. Thank you for bringing them to our attention. If you have any further feedback or require assistance, please don't hesitate to let us know.
par un voyageur de Ermelo
Publié le 27 nov. 2023 sur Expedia
par un voyageur
Publié le 18 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2023 par Frankie, Gestion de l’hôtel
Thank you for taking the time to leave a review, we really appreciate it! We look forward to hosting you again soon!
